Probably less you "tricking" them, and more good customer service, aka "the customer is always right." You're not as devious as you seem to think you are.ItsEvolution
I have a friend who owns and indie shop and he is adamant that in his vast experience the customer is almost never correct. People almost constantly try to shaft him by bringing in games that "didn't work" when they worked perfectly well. This type of behaviour only cements the idea that customers are misinformed/complete lying ****ers!!!
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