Hello, Do you happen to have an ad blocker running? We've had reports of video not playing when users have run ad blockers. What version of windows are you running? 

My apologies in the tardy response. Are the notifications you are expecting via email?

Hi All-

GameSpot has had a few outages recently, and I wanted to share a bit about the problems and what we're doing to prevent them from recurring.

The three recent outages have occured on February 20, March 22, and today, March 25. During the outage you might have seen an error saying "503 too busy", or a browser message indicating the site was down. The durations of the outages ranged from 25 minutes (today) to 2 hours (February 20), and are related to an issue between a piece of network equipment that routes traffic to the computers which actually serve the pages to you. 

We have made some changes to the configuration of this equipment which we believe will prevent the problem from recurring on a spike, instead serving the site a few seconds slower until the site catches up. We believe this should give you a better site experience, which is what we're here for. 

My apologies for the outages, and thanks again for using GameSpot!

-simon

Please see my explanation in this thread: http://www.gamespot.com/forums/topic/29370410/very-bad-error

Our apologies for this problem.

Let me explain what happened: last Friday we had a problem on GameSpot that caused us to make some changes to the machines that were responding to the domain www.gamespot.com. As we were adding and removing machines to address the problem one of our ops leads made a typo and included a machine from the Giant Bomb site (the same team runs Giant Bomb as well!), which resulted in a web server that didn't serve GameSpot responding to a small percentage of GameSpot traffic. This machine obviously knew nothing about the pages on GameSpot, so it returned these error pages. We pulled the machine out on Saturday (3/23) once this was reported.

I did just that like in the link you've provided Firefox/Tools > Options > Advanced > Encryption: Certificates > View Certificates : Servers   but can't find it or should I say don't know which one to delete? :? Shouldn't it be something like login.gamespot.com?

not_wanted

Our login page is https://www.gamespot.com/pages/common/login.php so you should see it as www.gamespot.com.

[QUOTE="simonsez112"]

Hello,

I apologize for the problems you have been having and the lengthy delay in response.

I have been unable to reproduce this problem on my OSX Firefox 19.0.2, and the SSL certificate looks okay per SSL Checker. 

Could you paste the URL you are on when you get the error message here, and then grab a screenshot of the security details? To find this on my version, at least, I went to

• Click on the globe next to the URL in the location bar
• Click on "More Information"
• Security Tab
• View Certificate

not_wanted

As I said it was on Firefox 19.0. I'm on 19.0.2 now too, so maybe now it works. Should I remove the site from exception in Firefox and try to login again to see if I get the same error?

I will try to post the URL if I still get the error. I'm a little confused now, :? I don't get it, should I click on the globe next to the URL then on More Information>Security Tab>View Certificate also when/if I get the  login error?

Edit: lol now I don't know how to remove the site as exception from Firefox. :(

Yes, can you try to remove the exception and try it now? I think you can do that using the instructions here: http://support.mozilla.org/en-US/questions/937304

After you remove it and see the error can you both copy and paste the URL to this thread, and run through the bulletted instructions and take a screenshot of the certificate?

thanks!

Hello,

I apologize for the problems you have been having and the lengthy delay in response.

I have been unable to reproduce this problem on my OSX Firefox 19.0.2, and the SSL certificate looks okay per SSL Checker. 

Could you paste the URL you are on when you get the error message here, and then grab a screenshot of the security details? To find this on my version, at least, I went to

• Click on the globe next to the URL in the location bar
• Click on "More Information"
• Security Tab
• View Certificate

Did you change the allowed password characters to not allow special characters like: #$%^&* etc.? Because my previous password doesn't work anymore, not even after multiple resets. But without including special characters it does work. Not necessarily a problem, but it isn't mentioned when you reset the password, and it just accepts it. You just can't log in with that password.Loegi

Thanks for reporting that - the characters accepted as valid should not have changed. Was it all of those particular characters that you used? We'll definitely look into this.

Hi All-

I manage the development team here at CBS Interactive Games.

Yesterday made a change to GameSpot to enable SSL (Secure Socket Layer) login in order to add a layer of security to login, especially for public networks. That change had 2 problems in it which resulted in users not being able to login to GameSpot (if they were not already logged in).

The two problems were:

1. We have a bit of security that prevents users from hacking others by guessing passwords and forces a CAPTCHA image to be displayed on a number of failed login attempts. This security check misfired and caused many users who did not have failed login attempts to receive the CAPTCHA.

2. The CAPTCHA image itself was not loading outside of our networks. This was a big mistake that we did not pick up during our QA process as we were testing through out networks, and we will adjust our testing procedures going forward to account for this.

Both of these problems have been resolved now (we hope!), but if you are still having login problems please email us at community at gamespot.com and we will investigate.

I'm very sorry for this problem, this was our fault and we will work hard to prevent it from recurring.

-simon