I used to work at Dunkin and my job was exclusively to work on the breakfast sandwiches. It was the absolute worst and even though this may be hard to believe, I can see this happening. It would take a series of complete incompetence but from what I spent a year and half doing, here is what probably happened and why:
1. Dunkin' as a company works on the foundation of squeezing the absolute maximum out of every resource possible. That means the cheapest of cheapest products, lowest of wages possible, and concentrating labor on few employees. Often I found myself doing a 5 person job by myself. As did my co-workers. It's a horribly run franchise that never learned anything from the first time they went out of business.
2. With everyone completely busy all the time and little attention or care to detail/quality, Dunkin's focus is rushing out as much product as possible. Can't tell you how many times I have seen questionable things get sold. Stale donuts, croissants, suspect chicken salad, etc. They give little shit because they have little time to. The drive thru score needs to keep each customer interaction at less than like 45 seconds total, from order to window. It's ridiculous.
3. Food prep is a two day process. The eggs come frozen and need to be thawed in the walk in overnight. I always stayed on my shit to make sure things never expired, but I can tell you that very few people took note of these things. I can see an incompetent team totally disregarding these food safety steps, not dating items, etc. And then those "prepped" egg discs sit out on the sandwich exporter's work station all day. And if those get microwaved they stay in a little hot line to keep extra inventory and quickly assemble sandwiches. Totally possible some stressed out/incompetent employee hastily put together a sandwich that resulted in a major **** up.
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