I never understood why outliers are always demonized. Isn't it important to get a wide range of perspectives? If Carolyn found the game frustrating to play, then it's likely that there will be other people who feel the same way. Reviews are supposed to be subjective, and it will be inevitable that for most games there will be people who love it and those who hate it. It's important to probably understand their points of view to get a better composite picture of the quality of the game.
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