EA adding 300 jobs to Irish support center
Publisher expanding Galway, Ireland, customer support center to provide multilingual assistance for unspecified "major titles."
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Electronic Arts is expanding its customer support center in Galway, Ireland. The publisher announced today that it will add 300 new jobs to the facility, which was unveiled in 2010, and opened last September. Currently, the center employs around 400 individuals.
The facility--officially called the European Customer Experience Centre of Excellence--was established with the sole purpose of providing customer support for BioWare's Star Wars: The Old Republic. That has now changed, with the facility providing multilingual support (16 languages in total) and services for "major titles." These were not named.
"In today’s fast-moving digital environment, we need to engage with our worldwide customer base on a 24/7 basis, across all of EA's games and services and in multiple languages," EA COO Peter Moore said in a statement.
Moore further explained that Galway remains a hotspot for EA because it has an attractive fusion of technology infrastructure and talent availability, as well as a "pro-business" environment.