BioWare adds Irish customer service center

EA plans to open 200-staff-strong outfit in Galway next year to provide support for Star Wars: The Old Republic developer's games.

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BioWare intends to launch Star Wars: The Old Republic for the PC in spring 2011, and considering the hype surrounding the game, the EA-owned studio is going to need a few extra hands to help support its player base. Today, EA announced plans to open a new, BioWare-devoted support center in Galway, Ireland. Described as a European customer service and operations center, the Galway-based outfit is expected to create roughly 200 jobs when it opens its doors in 2011.

Lightsabers require a surprising amount of maintenance.

EA noted that it selected the Galway location thanks to an investment by the Irish government through IDA Ireland. Ireland has stepped up its efforts to woo game makers to its shores within the past year. Last year, Scotland's Sunday Herald reported that the Irish government had begun actively courting UK companies, namely APB creator Realtime Worlds, which is headquartered in Dundee, Scotland.

Though EA has not provided a specific launch date for its Star Wars massively multiplayer online role-playing game, it has begun accepting beta-test applications through its official Web site.

Discussion

41 comments
organbank
organbank

lmao. Bioware and customer service thats a good one....

Asarath100
Asarath100

the only game related thing we havein galway

awesome
awesome

I take it this game is gonna be riddled with bugs then?

SPAS-12
SPAS-12

This game is gonna blow anyway. LucasArts should have had KotOR 3 made instead of this crap.

mrzero1982pt2
mrzero1982pt2

i can see me calling them and every one of those folks sounds like shaemus from wwe. ha, well ok seriously, good job bioware. and i am not being sarcastic!

D_cook100
D_cook100

@Smarty12 - I half-heartedly agree with you. But if you have been watchin the updates and seeing the videos I think you'd change your mind. Bioware IS creating another KOTOR. The thing is you can be online with 10 of your friends. It has the same combat and classes as in KOTOR, it has the same dialogue choices as in Mass Effect, and the scope 13 times the size of Oblivion. I have great faith in Bioware. They have never let me down.

Pete5506
Pete5506

Good for the Irish I guess

CannedWorms
CannedWorms

Northern Ireland would have been a better location.

ViralShag
ViralShag

@ danaketh I remember when SOE took over the Matrix Online. That was way back in the day but I'm pretty sure that was a sad day to remember. Matrix Online was great.

danaketh
danaketh

Smarty21: Yeah, enough dull fantasy MMOs that a lot of ppl don't care about. There's a lot of ppl who want SW MMO as a replacement of SWG that SOE managed to make worst MMO on planet...

Smarty12
Smarty12

BioWare please don't make MMO's. We want Mass Effect 3 and more games like Dragon Age. Even Star Wars: Knights of The Old Republic 3 would be awesome. Just not an MMO, we have enough of those in the industry...

ViralShag
ViralShag

And for those saying it's not news worthy - For me being in the UK I find the fact that Ireland is actively trying to get gaming companies to set up shop an interesting fact. Makes me wonder if the UK is doing anything similar.

ViralShag
ViralShag

@Shawn45 I just went back to WAR and it's really not that bad mate. I'm also a WoW player but so bored of it I thought I would try something else and unlike some other MMOs, you still get other new players in the starting area of WAR. If you have not tried it recently give it a go, if you have just ignore me. :)

Putty121
Putty121

Is this news-worthy? lol Dell has registered a new 1-800 number and it is thought to be connected with the newly founded service center that was recently constructed in New Dehli! Whoo. Hahahah

couly
couly

As an irishman, I think it's great for Galway but the people who take up those jobs are immigrants anyway so no 'Top o the monrin to ye' unless it's in a moldovan accent. Also, to answer another question, US companies base their European HQ in Ireland because it's the closest country to them, and they love playing on our golf courses, simple as that.

Shawn45
Shawn45

I really hope that they don't release this game when it's still obviously in beta form. COUGHCOUGHWARHAMMERCOUGHCOUGH. Sorry, I just had disappointing memories from a game I thought was going to be amazing happen to turn out to be complete crap because it was rushed...

Alucard7321
Alucard7321

[This message was deleted at the request of a moderator or administrator]

SpedKnight
SpedKnight

i don't know much about this game. but i do know that it's made by bioware...and that's good enough for me.

Ironfungus
Ironfungus

Release date is pretty soon, yeah? They'd better damn well finish the game before they release it. Before any morons go off on a tangent about how "MMORPGs are never finished": There's a FINE LINE between "Ready for release" and "NOT ready for release". My example is Star Trek Online.

im-a-roustabout
im-a-roustabout

[This message was deleted at the request of a moderator or administrator]

nevryn
nevryn

@nickythenewt21 Was thinking the same thing... slow news day I guess.

CHOASXIII
CHOASXIII

"Top of the mornin' to ya what can I do you for?" I would call their customer service every day to hear that....

nickythenewt21
nickythenewt21

[This message was deleted at the request of a moderator or administrator]

Coronius
Coronius

Why not put the Headquarters in the middle of Europe instead of at the outskirts?

Jericho66
Jericho66

I live in Ireland but am surprised at the decision to base it in Galway. with the exception of a few main cities such as Galway, Ireland's business is mainly centralized around its capital, Dublin. This placement must be to keep costs down as I cant see how it would be more convenient. However as I am pursuing a career in Multimedia with a view to electronic design I welcome the investment of new business.

blackace
blackace

It's good that they will have support in that region. I'm hoping this game is going to be good. I'm getting a new laptop at the end of the year so I can play Starcraft 2 and SW: The Old Republic on it.

James00715
James00715

I don't know if that will be enough if it's as popular as WoW at launch. I think this is really the only MMO that can pull WoW players. It seems to be a similar type of game, but better in every way.

Cwagmire21
Cwagmire21

@nocoolnamejim But Jim, there are like zero shooting games on the 360, Mass Effect was too generic being a blend of shooting and RPG elements. We need more shooters... /sarcasm I completely agree - Mass Effect had its own niche until 2.

nocoolnamejim
nocoolnamejim moderator moderator

That's nice to hear Bioware. Now how about coming out with a TRUE Knights of the Old Republic 3 for longterm, die hard fans of yours who were terribly disappointed by both turning the most recent Kotor game into an MMO and the most recent Mass Effect game into a barely disguised shooter? But thank you SO much for Dragon Age. Loved it!

Raeldor
Raeldor

Cool... do they say 'Tap 'a' tha marnin' toe ya' when they answer the phone? :D

stevenkmiller
stevenkmiller

I work in CS, wish I could work for BioWare :(

herodotus2006
herodotus2006

So there is a pot of gold at the end of the rainbow. Looks like EA are planning big things for "SW:TOR". Anticipation heightens...

weezyfb
weezyfb

ireland rrrrrr or something something beer

couly
couly

not far from where i live

ciancr
ciancr

Ah that's sounds good