BioWare opens Old Republic customer service center

Developer cuts ribbon on Galway-based studio focused exclusively on support for upcoming MMORPG; 200 positions created to support game's launch.

With Star Wars: The Old Republic, BioWare is traveling to a galaxy far, far away to bring gamers a new experience. But the developer isn't trekking that far to open a new customer service center to help gamers through their journeys.

Star Wars: The Old Republic has been many years in the making.

BioWare and Electronic Arts today announced the opening of a customer service center in Galway, Ireland that will focus exclusively on Star Wars: The Old Republic. The shop, BioWare's first outside North America, will offer 24/7 assistance for the December-dated massively multiplayer online role-playing game.

According to the announcement, BioWare has created 200 new positions to support the launch of Star Wars: The Old Republic, which EA claims to be "one of the biggest game launches of the year."

Star Wars: The Old Republic is due out exclusively on the PC on December 20 in North America and on December 22 in Europe. Electronic Arts said in February that The Old Republic would be "substantially profitable" with just 500,000 subscribers, with anything above 1 million monthly users making the game "very profitable." Analysts have pegged the game's opening sales at anywhere from 1 million to 3 million units.

For more on Star Wars: The Old Republic, check out GameSpot's previous coverage or check out the latest trailer below.

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Discussion

22 comments
gameking5000
gameking5000

@J4m3sR4n0r72 You know that Bioware isn't an american developer.

Malscyllis
Malscyllis

sweet. hopefully a few years from now, if TOR succeeds, they will make a Bio-con event lmao

slappylad
slappylad

These CSRs will more than likely be for UK/EU operations of the game. From what ive gathered, US/CN support is going to be either based in Edmonton AB or Austin TX, as thats the two main offices for bioware in No. America, my guess is for Austin, as EA is sinking a massive amount of money and resource into the studio there, plus TX doesnt have a state income tax and is right to work as well.

JohnMafia
JohnMafia

I highly doubt this is these are the only CSR's for the game. This might be the CSR's for the European version of the game. Pretty sure, there will be CSR's in North America and Asia as well.

shadowdemon13
shadowdemon13

Posted Sep 26, 2011 11:04 am PT @smoke_dog_4ever It's not the accent that bothers me, it's the fact that 200 jobs to people in Ireland instead of people in the United States. How's that going to help drop the unemployment rate here in the USA? Bioware is a canadian company, so I doubt US jobs is important to them

Opie531
Opie531

I'll probably get "Peggy" from USA prime credit :(

Rottenwood
Rottenwood

"Hello, Old Republic customer service! This is Janice; how can I help you?" "Buff Jedis!" *Next call.* "Nerf Jedis!" *Next call.* "Buff Jedis!" *Janice contemplates suicide.*

airshocker
airshocker

@J4m3sR4n0r72 Then talk to your representative and tell them to drop the corporate income tax rate. Ireland currently has one of the lowest. It's no surprise EA decided to head there.

AuronAXE
AuronAXE

While I'm happy that new jobs have been created, 200 for what might be over one million users is kind of little, especially if server stress is broken in the first day and already on day one the customer service department is busier then ever. At the same time, I don't even know how other Customer Service departments work size-wise. How many people work at WoW for Customer Service?

X_Colbert_X
X_Colbert_X

Quickly, someone call customer service and inform them the servers are down!

X_Colbert_X
X_Colbert_X

[This message was deleted at the request of the original poster]

MMaestro
MMaestro

Oh good 200 customer service reps for a projected 1-3 million users. Thats 1 customer service rep for every 5000-15000 users. Customer service is gonna be great. /sarcasm

J4m3sR4n0r72
J4m3sR4n0r72

@smoke_dog_4ever It's not the accent that bothers me, it's the fact that 200 jobs to people in Ireland instead of people in the United States. How's that going to help drop the unemployment rate here in the USA?

smoke_dog_4ever
smoke_dog_4ever

Don't get me wrong, I love the Irish, but I don't know what accent will be worse... listening to "Steve" from Microsoft's Indian customer service or someone from Ireland.

snugglebear
snugglebear

They have to start training them early so they all know exactly how to say "This is working as intended at this time."

Rottenwood
Rottenwood

I hope they use the Imperial March as their on-hold music, because that would be awesome.

smoman5000
smoman5000

Thats great news, both for bioware and ireland.

sirkibble2
sirkibble2

@WithoutGraceXII Well said. Couldn't say it any better.

Eoino
Eoino

Heard this in the news this morning, good all round. Now all we need is a few jobs in actual game development:P

WithoutGraceXII
WithoutGraceXII

This is good news, 200 new jobs specifically to support swtor. Bioware is obviously very serious about making this mmo sing.

ultimo64
ultimo64

a gaming company in ireland? WAAAAAA? no but seriously this is great news for bioware and ireland in general

downwithpeace
downwithpeace

Bioware were hiring as far back as 2010 for positions in Galway, 200 jobs of which 100 or are filled (I think) The Old Republic support center in the Republic.