I've owned an Xbox for a long time.
I bought the original Xbox almost ten years ago. It was my first real introduction to online gaming. I loved it.
When the Xbox 360 came out of course I bought one. How could I not? I don't know how many hours, how many nights, I spent in front of the television with my headset on getting lost in games. I watched my gamerscore go up. I didn't obsess over it, but each time an achievement popped it made me smile.
I've had the same gamertag, "an Angry Wookie", for almost ten years.
At Christmas I bought an Xbox Live family pack. Four one year accounts to Xbox Live for $99, which is less than the price of two. I gave my nephew one for Christmas. My girlfriend already had an account which I made gold. The fourth one went to her kids. They didn't play online, but they did watch Netflix.
In the first week of April I tried going on my 360 and it told me "account info invalid". I tried going on xbox.com and it told me my password was wrong. I tried the password a few times and then finally simply sidestepped the whole issue by resetting the password. After I did that I went back to xbox.comand signed in. When I signed in suddenly i got a message saying more or less "welcome to xbox live, here's your new gamertag."
My nephew's xbox live was gone. My girlfriend's xbox live was gone. Her kids' account vanished completely. I was on the line to support within a few minutes. I told them what happened. They tell me "an Angry Wookie" never existed. All of my years of work, achievements, friends list, etc. . . . gone like that. And then they stop . . . confused. They've found my billing info, floating there on its own, even though everything else appears to be gone
The whole family account went down with my gamertag.
While I'm on the phone with xbox support I'm playing with my computer and find a pair of emails. One email says like 1535 microsoft points were transferred out of my account. The other email tells of the same gamerpoints being put into another account with a gamertag that is not mine. Even with a family plan you can't transfer odd amounts like that between accounts. These emails are sent to me . . . and another email address I've never heard of. I tell xbox support all of this.
The xbox people suspend my account while they investigate.
I later look at the profile of gamertag that my points were transferred to. The history, the achievements, it's all mine. It's my data transferred under a different account, completely out of my control. I call xbox support and pass on the info.
That was over a month and a half ago. On April 19 Xbox support emailed me a code for a free month of live . . . under a new account, but in terms of progress . . . nothing.
I don't even want to play on xbox live right now. Not without all of my gamesaves and history of progress backing me up. It feels like running in place.
A bit more than a week ago I called Xbox Support. I want to know what the hell is going on. I asked what the hell the deal was with the investigation. I want my account back. The girl I spoke to more or less told me that she could see that they had sent me a free 1 month code on April 19 along with an email telling me that it will be another 30 days. After telling me that she didn't see any activity or progress in the investigation listed she put me on hold for more than 10 minutes and then came back and told me that the 30 days weren't up and I was just going to have to wait because when they said 30 days they meant 30 days.
Oh, and just to top it all off, while Microsoft had been screwing around about rectifying all of this the gamertag I have had for nearly 10 years has been taken by someone else. 10 fracking years!!!
Today I called Xbox Support again. The girl I speak to say that she will append another note to my file and pass it on and that I should try calling back again in a few days.
I just want to shoot myself rather than try to deal with these people at this point.
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