Lost my Gamertag, years of achievements, etc. I hate this!

I've had the same gamertag since I bought by original xbox. Last month I went on and suddenly my 360 says my xbox account info is invalid. I tried to go on xbox.com and it says my password is wrong. I try quite a few times and eventually sidestep the whole thing and change my password.

Simple . . . you'd think.

I go on xbox.com after I change my password and more or less get a message saying 'welcome to xbox live. here's your new gamertag'. I call xbox support. They tell me my gamertag never existed. All of my years of work, achievements, friends list, etc. . . . gone like that. And then they stop . . . confused. They've found my billing info, floating there on its own, even though everything else appears to be gone.

I had a family account. My girlfriends account was created on its own, but brought under mine when i got the family account. She lost her xbox live. The account I created for her kids to play games and to watch netflix on disappeared entirely. My nephew lost his xbox live.

The whole family account went down with my gamertag.

While I'm on the phone with xbox support I'm playing with my computer and find a pair of emails. One email says like 1535 microsoft points were transferred out of my account. The other email tells of the same gamerpoints being put into another account with a gamertag that is not mine. Even with a family plan you can't transfer odd amounts like that between accounts. These emails are sent to me . . . and another email address I've never heard of. I tell xbox support all of this.

The xbox people suspend my account while they investigate.

I later look at the profile of gamertag that my points were transferred to. The history, the achievements, it's all mine. It's my data transferred under a different account, completely out of my control. I call xbox support and pass on the info.

That was over a month ago. Xbox support emailed me a code for a free month of live . . . under a new account, but in terms of progress . . . nothing.

I don't even want to play on xbox live right now. Not without all of my gamesaves and history of progress backing me up. It feel like running in place.

On the plus side I have taken the time to work on my writing. I've published two stories on kindle and smashwords in the past month. "Vampires of the Sky" and a kid's book called "Nobody Wants to Play With Zombie Jesus". literarytravesty.com

I just miss my xbox!

This is the saddest story i have ever heard. At least you did something productive to pass the time, hopefully you sort things out and get your gamertag back.

May the force be with you.

Wow sorry to hear that dude.Truly sucks ass.Surely if you have located your GT even though under a new tag,MS can check records and see when the account GT was changed and points redirected and do something about it.Sounds like an inside job.

Man I would be pissed.I would be hounding MS and talking to someone high up because that is just not on.

As with the other accounts,seems kind of strange they have all disappeared.Something fishy me thinks.

Sounds like you got keylogged/bruteforced or simply someone guessed your password or knew your personal information then deactivated your account after stealing what they could. Perhaps you gave someone your password that you thought you could trust? Or logged onto someone elses xbox? I am not 100% sure on how all of this functions on xbox 360 though. This sounds like typical virtual theft however.

But I would recommend scanning your computer for keyloggers/trojans/etc ( if you log on with any account with similar information to your old xbox live information )

http://www.malwarebytes.org/

http://www.avira.com/

http://support.kaspersky.com/viruses/solutions?qid=208280684

Write a letter to them saying I'm going to SUE you...trust me I've worked for Dell and some customersaying that reallyscares the **** out of them.. do that it works 100 %

I just got off of the phone with xbox support.

I called and asked what the hell the deal was with the investigation. I want my account back. She more or less told me that she could see that they had sent me a free 1 month code on April 19 along with an email telling me that it will be another 30 days. After telling me that she didn't see any activity or progress in the investigation listed she put me on hold for more than 10 minutes and then came back and told me that the 30 days weren't up and I was just going to have to wait because when they said 30 days they meant 30 days.

I love my xbox. I've loved it for a long time, but now I just want to take it and throw it at them.

On the other side of the coin, if I had a PS3 right now I don't think I'd be any better off.

This sucks!

Oh, and just to top it all off, while Microsoft has been screwing around about rectifying all of this the gamertag I have had for nearly 10 years has been taken by someone else. 10 fracking years!!!

I am no longer "an Angry Wookie"! But I am really, really upset!

literarytravesty.com

Maybe try calling Microsoft, I mean, you could probably have a better conversation with a monkey, but it's always worth a try.

i smell fish..

Lol a month of free live? that's so not worth it

This is the saddest story i have ever heard.

CUDCUD

if some one did that to my account with all my rugrats episodes, id call microsoft and threaten to go with nintendo or sony , and sue them for all the money i spent on them pluis the arcade games and dlc lol id have a field day with them