Your concerns are appreciated.

Over the past few months we've been working on a number of community related projects that we should really see materialize in the next few months. Part of that has also being knee deep in Customer Service as we've been short one person since late last year. We're in the process of hiring a replacement as we speak. That coupled with a few of the community initiatives launching soon should free some time up to spend more in the community.

I’ve also found over the years that “posting” isn’t as simple as spending 15 minutes here and there with the community. I’d be more than happy to be in IRC chat and drop by for a few here and there and going afk when I needed to because I can end the conversation properly. In forums you are having an ongoing discussion that can have an unpredictable number of responses that you may or may not have to respond to over an unpredictable amount of time. Simply posting with short time may feel like a half hearted effort and is sometimes avoided for just that reason. We will work on it though. We appreciate your understanding.

Geig3r/Kurtis

This issue should be resolved now. Sorry for the delay gents, we lost a key person to our Customer Service shortly before the New Year and we're playing catch up. If you haven't received a response in over a week, it might be a good idea to try again. We are working to have the response time down to a minimum ASAP.

Thanks,

Kurtis 'Geig3r' Buckmaster
Senior Manager, Community & Customer Services
GameSpot