Just got a new computer, a bunch of video card problems..

So I just got a new computer today and im having a few issues with my video card, ill list em off. (its a Radeon HD 6670)

I ran the CD that came with computer and it said everything was fine, but when i try to open catalyst it says "There are currently no settins that can be configured using Catalyst Control Center"

Also when I try to start something such as solitare it says "Hardware acceleration is either disabled or not supported by your video card driver which could slow down game performance. Make sure you have the latest card driver installed and that hardware acceleration is turned on" I went to this link http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx and downloaded both the things on the list which appear to be the latest drivers to the video card, still nothing.

Also when I go to Device manager I dont see the video card anywhere.

please help

Don't use the CD that came with the PC.

Download that card's video driver package from the ATI website.

See how you go.

(uninstall anything related to ATI first, reboot)

where do i go to get specific drivers for my video card?supagamer9

[QUOTE="supagamer9"]where do i go to get specific drivers for my video card?Inconsistancy

So do i just get the Catalyst Software Suite? I dont see any video card specific stuffsupagamer9

....you're not using an integrated GPU instead or anything like that right? The monitor is plugged into the card itself and not the motherboard? I wouldn't think the ATI driver installation program would even finish installing if it couldn't find your card.

yeah major rookie move there.... and quite embarassing... my monitor is plugged in to the mother board, but when i plug it into the video card it says theres nothing detectedsupagamer9

do I use the blue chord or the tan chord? or both?supagamer9

should i restart the computer?supagamer9

so i tried turning on the computer with the white chord plugged into the video card and it said no signal. supagamer9

okay, im using only the white chord, the blue chord is put away, my video card has a blue chord thing a white chord thing and an HDMI portsupagamer9

okay, im using only the white chord, the blue chord is put away, my video card has a blue chord thing a white chord thing and an HDMI portsupagamer9

What do you mean by white and blue cords? You mean sockets in the back of the card or?

Also, make sure that you've connected the card to the internal power supply. (example)

My video card doesnt have any extra power plugins, and the fan is spinning. My white monitor isnt detecting my video card for some reason so I cant plug my cable in to the video card and I have to plug it into the motherboard, which leads us to my current problem. Felipe, my monitor has input modes but it just switches between the blue cable and the white I believesupagamer9

You may want to go into your bios and turn off your built-in videocard settings.

Assuming you are using Windows 7, open up the start menu and type in device manager. When you see device manager in your list, click on it to open it up. Expand the Display Adapter item from that list and tell us what you have listed there.

If there are any items on that list with an error symbol, also tell us what those are.

Hey things have come a long way... I built my new rig a couple weeks ago (it had been like 7-8 years since the last one, lol). When I first booted up a message came up telling me that I needed to plug the power connector into my video card. I LOLed pretty hard...

So i really have to send this thing back??supagamer9

I don't know. You don't ahve another PC to try out the vid card in?

no i just bought my first computer, and it came in the mail today.supagamer9

no i just bought my first computer, and it came in the mail today.supagamer9

Your video card should look similar to this one (above). Now, depending on how old your monitor is will determin what video adaptor it uses. Flat screen monitors pretty much utilize DVI (white connector). That is the one you want to use, unless the monitor you have has the blue (VGA) connector; then use that one.

Next, since your motherboard supports onboard video, you may have to disable it in the BIOS so your computer stops trying to use it - it shouldn't be necessary, but sometimes these things happen.

To access BIOS, when you turn your computer on you probably have to hit the "Delete" key or if the computer lists a specific key for setup - my computer I use the F2 key. On my old motherboard I used the Delete key. Once you get into the BIOS, you need to find an option for the onboard video and disable it (see image, NOTE: the image most likely does not reflect your version of BIOS, it's just a guide to give you an idea of what to look for)

You also may need to verfiy you have downloaded the correct video driver for your video card. If you have, then you might want to uninstall the current driver and then reinstall it to see if that also helps with your situation.

If all else fails you have a couple options:

1) Return to sender, have them make sure it works and send it back - make note that you would most likely have to pay shipping to get the computer to and from the location you got it from

2) find a local computer shop that can trouble shoot your problem - Do note, you will have to pay out of pocket for this.

...

neatfeatguy