You must enter both a valid password and email

Ok, I know we have a thread for this.  But I really need to get this off my chest, because I feel like I'm being ignored.  I have a much older account here.  I started getting the error telling me I must enter both a valid email and password over one year ago in March 2012.

I cannot reset my password, the email attached to the account is from 2001, it was a ZDnet email address I got for my work as a forums moderator for this site between 2001 and 2004. (Gamespot used to be on ZDnet) I cannot access it.  In any fashion, it does not exist.  What I need is quite simple, I need to be able to get my email address changed.  We used to be able to do that ourselves before this error came up if our email addy needed to be revalidated, I have done it before on other accounts.  But I cannot do that because of the error we've been dealing with lately, that is still not resolved.

If needed I can provide the email and pasword, and I can go make a new email address to replace it if an admin could do that for me.

I have been locked out for over a year and I would really appreciate some direct assistance.

Thank you.

Ok, I know we have a thread for this.  But I really need to get this off my chest, because I feel like I'm being ignored.  I have a much older account here.  I started getting the error telling me I must enter both a valid email and password over one year ago in March 2012.

 

I cannot reset my password, the email attached to the account is from 2001, it was a ZDnet email address I got for my work as a forums moderator for this site between 2001 and 2004. (Gamespot used to be on ZDnet) I cannot access it.  In any fashion, it does not exist.  What I need is quite simple, I need to be able to get my email address changed.  We used to be able to do that ourselves before this error came up if our email addy needed to be revalidated, I have done it before on other accounts.  But I cannot do that because of the error we've been dealing with lately, that is still not resolved.

If needed I can provide the email and pasword, and I can go make a new email address to replace it if an admin could do that for me.

I have been locked out for over a year and I would really appreciate some direct assistance.

Thank you.

RandoIphF

I don't think you can use a zdnet email acount to register on GS anymore.I suggest ot create a new email account.

I don't think you can use a zdnet email acount to register on GS anymore.I suggest ot create a new email account.super600

[QUOTE="super600"]I don't think you can use a zdnet email acount to register on GS anymore.I suggest ot create a new email account.RandoIphF

It's impossible to change your previous account's email address without first signing into the account. An admin can probably get into your account if you give them your previous account's username and change it for you.

Your only course of action is to contact Customer Service. They're the only people who can help you with this.

That's the thing, there aren't staff on the boards that can directly help with this. This board's for technical issues, rather than account difficulties.

When you do contact customer service, you could always suggest that they speak to Synthia to get clarification on how emails are setup for volunteer moderators, as the system hasn't really changed.

I can see from their point of view that they'd want some proof that you're trying to access your own old account, but I don't know how to go about that.

That's the thing, there aren't staff on the boards that can directly help with this. This board's for technical issues, rather than account difficulties.

When you do contact customer service, you could always suggest that they speak to Synthia to get clarification on how emails are setup for volunteer moderators, as the system hasn't really changed.

I can see from their point of view that they'd want some proof that you're trying to access your own old account, but I don't know how to go about that.

dab198

Well it was different for me than it is for any mods today.RandoIphF

The fact still remains regardless that the only people who can change the email address on your account is customer support. The login issue itself is thought to be resolved, and we're not getting lots of reports from users with problems now.  You're a special case.