One of the main draw backs with the game is problems with crashing. some of that is primarily due to add ons from the community of mods and scripts which you can add to enhance the game. But the most worthless part of the whole lot is MS Games Live. It is nothing but a problem to deal with and is locked into the game engine for updates. There is in my opinion nothing worth speaking of with support, for there is none, and what ever you do, DO NOT, purchase anything through the Windows Games Live Marketplace. If there is any problems at all with anything you purchase through them you get again no help or support worth speaking of. So read the forums before doing anything on line and you will see all the complains from the gamers who get little or no help from the different forms for the game and MSG Live.