i work at a gamestop/EB Games and i assure you that we take back all defective product within 30 days with receipt. the lone exception was with the rock band 1 bundles which was mandated by harmonix due to lack of availability in stores. my store has returned several guitar hero: word tour bundles due to defective drum sets. if the official EB Games policy is not to take them, no one has told us.

the trade in value policy is garbage, and im not going to say that gamestop is not a dishonest company, but i have seen no example of this.

maybe our store just breaks the rule for better customer service?

joeishawt

I just got off the phone with my local EB Games and EB Games customer service and they told me that EB Games won't refund or exchange any GHWT product because there is too many return.

So please, don't any Guitar Hero or activision products.