@Drahk1 Sometimes you could be right. Sometimes they could be like some of my coworkers, where being short and unempathetic is just how they do their jobs. Many of them have been there far longer than I.
@TimeFrame I *definitely* think that has something to do with it - internal service conversations tend to focus more on the job itself, and people don't get bogged down with their emotions. Everyone tends to know what they are doing, too. I often deal with industry professionals instead of the general public, and those calls tend to be a lot easier (I actually had a bank manager I was assisting with a general question offer me a job at the end of the call).
If my day was made up of just these calls, the job would be a lot more tolerable. They are getting fewer, as I have recently been cross-trained on other "lines of business" that feature many more desperate and destitute callers. Those are another experience unto themselves.
@MegamanX2011 I can't speak for Anna or Richard, but I'm no loser-to-be; I'm a bona fide loser, stuck in a day job so terrible that I made a terrible game about it.
@YYankee At most, your manager gives you a compliment. In my particular job, "customer satisfaction" isn't one of the "metric" used to determine our value; rather, they gauge our ability to keep to our schedules, deliver accurate information, and uphold policies & laws. Those compliments never become factors in our reviews.
That being said, phone agents like myself rarely get complimented. If you deal with an agent and they are friendly & helpful, let them know you appreciate it. Might make someone's day.
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