I purchased Lara Croft and the Guardian of Life last night.
My credit card was charged and I received the email to log into my account and the game will appear in my library.
Installing the game, I received "scanning for Steam licenses updates..." and waited for it to complete. And waited. For hours.
I aborted this assuming there was an error, and relaunched it. Still received "scanning for Steam license updates..." and let it run overnight. I woke up to "scanning for Steam license updates...". I logged out and logeed back in and Lara Croft is not in my library like the confirmation EMAIL stated. I emailed support and will wait for a response. I figured I would go into the forums and try a find a solution. Logging into the forums, I received "Steam does not recognize your email address. (the same email address I just received confirmation of my purchase) WTF? I chose to retrive my user name and password (assuming I'm doing something wrong) and was prompted with a security question "how many letters are in the word STEAM? I typed 5 and hit enter and was told "the answer to the security question is incorrect."
I am so damn frustrated with Steam. Can I cancel this purchase and receive a refund if I can't play it? I'll download it elsewhere and NEVER use Steam again.
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