READ HERE FIRST
Any discussions involving ways to intentionally damage your console for the purpose of having warranty work done is NOT ALLOWED. Such discussions may lead to a user being moderated or possibly banned. You have been warned.
Welcome to the latest revision of the Broken 360 Information and Discussion Thread! Hopefully the information contained in this thread will help solve any problems that you may have, or at least point you in the right direction to find the answers. Please note that any other threads discussing broken 360s outside of this thread will be locked with the possibility of moderation.
Official Xbox 360 Site
Xbox 360 Support Section
Official Xbox Forums
Official Xbox Technical Support Board
Xbox 360 Warranty Information
Original Broken Xbox 360 Thread | Second Revision
General Troubleshooting Links
Image not appearing on screen
Manually ejecting a disc
Specific Component Troubleshooting Links
System Error Messages
Ring of Light
Getting Your 360 Repaired Under Warranty (One year coverage from purchase for general problems, Three year warranty specifically for the RROD)
To receive instructions for obtaining repair or replacement warranty services you must either:
Internet: Simply follow the steps on the Xbox.com support site at the following link.
IMPORTANT: This link requires you to sign into your Live Passport. Please double check any link before you put in your username and password
Repair your console
Call: Within the U.S., U.S. Territories and Canada: 1-800-4MY-XBOX (1-800-469-9269); TTY users: 1-866-740-XBOX (1-866-740-9269); or
Complete process online.
You must also:
1. Submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) evidencing that your request for service is made within the Warranty Period.
2. Follow Microsoft's shipping and other instructions if it determines that all or part of your Xbox Product requires return for repair or replacement. To obtain the warranty service, you must take or deliver the Xbox Product in suitable packaging that provides an adequate degree of protection against damage during transit, to the location specified by Microsoft. Except as otherwise required by legislation in your jurisdiction, costs associated with transport (including packaging) for warranty service shall be at your expense.
3. Delete or remove any files or data you consider private or confidential prior to sending the Xbox Product to Microsoft.
Failure to follow the above instructions may result in delays, cause you to incur additional charges, or may void your warranty.
Additional assistance via phone, e-mail or live chat
Indicates: The AV Cable cannot be detected
Firstly ensure that the AV Cable is still securely connected to the console, and that it hasn't slowly worked itself out. If that doesn't do anything, try cleaning the plug (the part that connects to the console) with a dry cloth. If the console still doesn't detect the cable, and you are able to source another, try using that cable; if that works, the cable is faulty and will need to be replaced. If the new cable also does not work, the AV port on the console could be faulty, which will require repair.
Indicates: General Hardware Failure
Attempt to restart the console, if it boots and the error does not reappear, then you're fine for the moment; be aware though that this could be a sign of an oncoming complete failure which will need to be repaired. If it does not boot, disconnect everything from the Xbox, then reconnect and turn the console back on. If that also does not work, ensure that the power supply (the large box connecting to the console) has a green light when the console turns on (when the console is off, it's normal for the light to be yellow). If the power supply does not show green, then disconnect the power supply, and try another power socket; if that does not work, you will need to send your console in for repair.
Wait for the console to cool down by itself, and once the temperature has dropped far enough, you'll be able to use it again. However, if the console is overheating, it's generally a good idea to move it to a location which has good ventilation on all sides, as enclosed spaces heat up far quicker then open spaces.
Indicates: Various, specific error code will appear on your TV
E67, E68, E79
These could all have something to do with the hard-drive. Try taking the hard-drive out from the 360 and playing without it. If the error message disappears, then your hard-drive is faulty, and you will need to get a replacement. If the error message still appears, then something else is wrong with your 360, and you will need to send in the 360 for repair.
Any Other Error Message
Any other error message is not user-serviceable. You will need to return your console for repair.
What are the new Xbox 360 revisions (Falcon and Jasper)?
Since its release, the Xbox 360 has had two different hardware revisions released in retail, Falcon (which was released first) and Jasper (which is the current revision). These revisions have progressively reduced the chance that a console will experience the RROD by addressing one of the key factors, heat.
The Falcon revision reduced the CPU down to a 65nm manufacturing process, and Jasper reduced the GPU down to a 65nm process as well. Put simply, by moving down to a 65nm process, the CPU and GPU require less power to run, and less power results in less heat being output. This means that the temperature inside the console will be lower, reducing the chance of overheating and also the RROD.
How do I tell what revision console I am buying/receiving from the repair center?
Currently the most reliable way to tell which revision the console is, is by checking the wattage of the powersupply, which can be found on the powersupply itself. Falcon revision consoles have a 175W powersupply, while Jasper consoles have a 150W powersupply. The original console had a 203W powersupply.
Since getting a new console back from the repair center, I can't use any of my purchased XBL Marketplace content without being signed into Xbox Live. How do I fix this?
As the DRM used for Marketplace Content locks the purchased content to both the Console it was purchased on, and your own Gamer Tag, the only way you previously were able to use it on another console was to be signed into Xbox Live with your Gamer Tag, otherwise you were locked out.
Generally the content licenses were transferred to the new console at the repair center, but occasionally they weren't. However, Microsoft now provide a way on the Xbox.com website to manually transfer the content licenses yourself to a new console.
Be warned that you can only do this once every 12 months for a Gamer Tag.
How do I clear all game updates, and the console game cache?
1. Go to the System Blade
2. Go to "Memory"
3. Press Y on the Hard-Drive
4. Then push X, X, Left Bumper, Right Bumper, X, X
5. Select yes on the message that appears.
Should I have a 360 plugged into a surge protector?
Apparently the official word from Microsoft support is that the Xbox 360 should be plugged directly into the wall, bypassing any sort of surge protection.
Q. How does the return process work?
1. Ring 1-800-4-MYXBOX, and follow through the prompts untill you manage to speak to a real person.
2. They'll ask for your serial number, and you may need to register your console if it isn't already.
3. Then they will give you a Support Reference No. # and repair centre address, which you will need later, and send to you the shipping box.
4. Once you receive the shipping box, place your console into the shipping box, sans any memory cards and controllers -- and make sure that there aren't any game disks in the 360 as well.
5. Ontop of the 360, make sure that you have the following information on a piece of paper :
1. Support Reference #
2. 360 Serial Number
3. Your name
4. Return address
6. Place the shipping label that you got with the box ontop of the box, and put the repair centre address on the shipping label.
7. Now ship the box, and play the waiting game
8. After some time, you'll recieve the shipping box back with your new Xbox 360!