Bestbuy service plans are a JOKE

I got dupped into a best buy plan with my first HDTV purchase 5 years ago. Got the 3 year service plan that the guy in the store told me included a yearly cleaning, which made it in my mind totally worth the price I paid. First year passes and I call best buy to set up my cleaning...they tell me the contract I got does not have that. When I said the guy in the store said it did she said that they get complaints all the time on that but that there was nothing they could do. I eventually got my father in law involved as he is a lawyer and got my money back on the service plan after a fight with the store....never again will I buy one and I always laugh at them when they offer one. They still tell me I will be sorry if it breaks, but I tell them I would be more sorry if I got one of their sad plans.

Get the MS extended contract. When my xbox broke I sent it in, and got it back in 5 total days, no questions asked.

creekfan_basic

Im confused as to why you believe that they will credit you the money you spent on the 360 the second time around...if they wont give you your money back because it hasnt been 61 days...which you should have argued into the ground how much time 8 weeks acutally was and spoke to the store manager at this point...because no matter what the customer is always right....and go through all this BS...getting the box...standing in line...standing in line again...and then again...

And some how give them more money?

What? How does any of what happened lead to you giving them money?

And what in gods name makes you think they will give you a credit for the purchase?

jwat4

Well I've used the best buy plan on my 360 and the whole exchange took about 15 minutes. Not sure why yours is sending things out - they are supposed to replace it, not repair it.limafoxtrot

i personally only purchase the product replacement plan.  and if i do try and take it to the store, i make sure i'm talking to the department manager or store manager.  wouldn't blame best buy, but the employees

cloudiest_wolf

Im confused as to why you believe that they will credit you the money you spent on the 360 the second time around...if they wont give you your money back because it hasnt been 61 days.\jwat4

First off, i worked at a BBY in NC for about 2 years...Anyone who is seriously sitting here and bashing BBY b/c this nut had a problem is an r-tard! As stated several times BBY does not sell PSP's on video game systems...i would venture to say that this guy is stretching the truth a bit...For one its not a PERSONAL Service Plan. It's called a Performance Service Plan. For the consoles they sell PRP's which are Product Replacement Plans. Now i will not deny the fact that he may have had a problem or two gettin his stuff back to him (ive seen that before) but not to the extent of what he explains (again as someone stated earlier it could just have something to do with that particular store b/c some of them are bad, no argument there). Im not gonna come right out and call this guy a liar, but i dont care what pictures he posts or what he says he has, he doesnt have a PSP on a 360, it just doesnt happen. As for the guy with the laptop "lemon policy" problem. Yea...ummm...it has to be the EXACT SAME PROBLEM each time u bring it in. Now, if it was the exact same problem then u should have said something to one of the Geek Squad guys about it when u brought it in...there isnt some sorta of pop up that comes up and says, "HEY! This is the third time for this problem! Lets give this guy a new computer and lose a bunch of money on it!" Regardless of what issue u have with BBY, get the GM involved and i garauntee u will get what u want out of it...if they are good GM's that is. The common salesman or even tier 2 customer service person really doesnt have a lot of say in what goes on in the store. GM's are taught that making one customer mad spawns a whole bunch of other mad customers and more and more. THEY DONT WANT THAT! Make sure, however, that you ask for the GM and the just "your manager," complaining, moaning, and groaning on these message boards will do u no good at all. I promise! Go do it to a General Manager! It works.NetierZero

The problem with all of these claims isnt BBY...its you ppl that dont read the terms and conditions before you buy this stuff. Read what it covers b4 u buy! PLEASE! I didnt call u a liar i, in a matter of words, merely stated that you should get your facts str8 before attacking a company. To make this clear...i could care less whether you ppl like BBY or not, however, the fact that ppl get on here and bad mouth a company thereby making other ppl think the same thing is wrong. If your claim is valid, by all means share, but if its ur own fault like the previous poster, dont even bother. That guys seemed like a Wal-Mart customer shopping at a BBY. Those PSP's cover certain things, one of which isnt software problems and a few harware problems. If someone ever tells u that these PSP's cover everything then they are lying to you. THEY DONT! Understand that they dont cover everything, but it is still ur responsibility, as a customer, to do the research and find out exactly what it covers. It says right in the brochure what it covers. Thats one of the reasons y the specialist gives it to you so you can read it...read it and dont expect some 16 yr. old kid who doesnt make commission to tell you! NetierZero

One thing I don't like about BestBuy is the online order/ pickup system.

Say if I wanna pre-order Halo 3 online, i can't pick it up at the store when it comes out, it has to be shipped to me and will take 2-4 days to arrive after the release date.

If I want to order it online and pick it up at the store, I would have to wait until the release date, then order it  online (if its not sold out) then possibly pick it up.

I personally, have had great experiences with Best Buy. I went to buy a 42 Inch HD Plasma TV in 2004, they matched a competitors price, gave me a 10% discount, 80 dollars in gift certificates, AND A FREE XBOX! They were really nice, and generous about giving me extra stuff for free, just for asking!! Mine is on Ann Arbor-Saline road in Ann Arbor. I really enjoy their selection, they get the most everything. Hard to find new games? They get so many in its impossible not to find what your looking for! Ive ran into a couple annoying employees there, but overall have had good experiences there. I also like their sale specials, i got Rainbow Six Vegas for 40 bucks there...

Circuit City, at least locally, is terrible. I have been scammed whenever I tried to use their rebate system. Waste of time and money, and Best Buy will beat their prices by 10%. So never shop at Circuit City, they are sketching and some of the stuff they practice there is like fraud.

[QUOTE="JohnWinger"]

Best Buy does not sell PSPs (Product Service Plans) for videogame consoles.

However they do offer PRPs (Product Replacement Plans) for video game consoles.

So basicly your entire story is a lie.

I would know. I work for Best Buy in Florida.

The PRP covers basicly anything wrong with the console. Its a great warranty and works fairly well from past experience.

Generic_Dude

Yup... I used to work at one in South Florida. It's a lie.

That being said, some people around there were screwheads, but the company itself is pretty decent. It just depends on the store. The store I frequent is usually pretty good... in regards to the service plans, I'm the sort of person that believes extended warranties are for suckers. But the laptop plan is still a pretty good deal. There's the no lemon policy and it's covered if you drop it when you get the good plan.

I personally, have had great experiences with Best Buy. I went to buy a 42 Inch HD Plasma TV in 2004, they matched a competitors price, gave me a 10% discount, 80 dollars in gift certificates, AND A FREE XBOX! They were really nice, and generous about giving me extra stuff for free, just for asking!! Mine is on Ann Arbor-Saline road in Ann Arbor. I really enjoy their selection, they get the most everything. Hard to find new games? They get so many in its impossible not to find what your looking for! Ive ran into a couple annoying employees there, but overall have had good experiences there. I also like their sale specials, i got Rainbow Six Vegas for 40 bucks there...

Circuit City, at least locally, is terrible. I have been scammed whenever I tried to use their rebate system. Waste of time and money, and Best Buy will beat their prices by 10%. So never shop at Circuit City, they are sketching and some of the stuff they practice there is like fraud.

BrotherGamer

[QUOTE="NetierZero"]The problem with all of these claims isnt BBY...its you ppl that dont read the terms and conditions before you buy this stuff. Read what it covers b4 u buy! PLEASE! I didnt call u a liar i, in a matter of words, merely stated that you should get your facts str8 before attacking a company. To make this clear...i could care less whether you ppl like BBY or not, however, the fact that ppl get on here and bad mouth a company thereby making other ppl think the same thing is wrong. If your claim is valid, by all means share, but if its ur own fault like the previous poster, dont even bother. That guys seemed like a Wal-Mart customer shopping at a BBY. Those PSP's cover certain things, one of which isnt software problems and a few harware problems. If someone ever tells u that these PSP's cover everything then they are lying to you. THEY DONT! Understand that they dont cover everything, but it is still ur responsibility, as a customer, to do the research and find out exactly what it covers. It says right in the brochure what it covers. Thats one of the reasons y the specialist gives it to you so you can read it...read it and dont expect some 16 yr. old kid who doesnt make commission to tell you! the_mailman

So u take a hammer and smash it...its gonna cover that? No!
NetierZero

so it really doesn't matter since there is no way that you bought a PSP on the console. Do some research before you start makin $#!% up. when you ring up a 360 it doesn't even give you the option to sell a PSP. The PSP would be through microsoft. they are the ones that fix the system. I work at BBY and the only thing that you can get a PSP on it a TV, computer, camera, etc... things that we can fix. not systems.incubusoccer

[QUOTE="the_mailman"][QUOTE="Generic_Dude"]

Yup... I used to work at one in South Florida. It's a lie.

JohnWinger

I belive you now..

http://www.bestbuy.ca/psp/popup_benefits.asp?newlang=EN&SKU=0926INGFS10080318&Action=Add&logon=&langid=EN

That's just odd....

Anyways how did you buy it? Through the store or On-line?

If you took the broken 360 back to the store which you originally bought it, then they should have just exchanged it out for a new one.

You really need to complain to corporate about this incident.

Its a real foul up.