Assassins Creed II xbox live mistake.. rubbish customer service.

Hello fellow gamers.

as you are aware assassins creed II DLC is 2 memory sequences consisiting of Bonfire of the vanities and the battle of forli on xbox live... note that bonfire of the vanities has 2 versions, one for the extra content from the special edition.. as a human error I have downloaded both versions of this DLC, I understand that no refunds can be given from microsoft but if this DLC was subcatgorized correctly this wouldnt have happened to me.. I decided to ring customer support at microsoft I understand that no refunds are allowed for DLC but I would think that they would see the error and understand my situation... when i finally got through to the first guy he asked for my name, in which i said "what my realname" then he said hello realname.. when he could not help me I asked to speak to someone else he justhuffed on the phone at me and got a supervisor. the supervisorunderstands my situation but still couldnt help... soi have just spent 360 points on thin air and furthermore had to buy more points from the site to get battle of forli because thatwas the oneI was trying to buy.

don't you think this is a joke? I dont mind not being refunded if i bought the thing once but i simply have a duplicate now which I cant even sell or give away to anyone.

What do you guys think?

Unfortunately you just have to be more careful next time. They put "there are no refunds on this product" for a reason, and if they make a special exception for you, then they have to make special exceptions for everyone else who made the same mistake. Just be more vigilant next time with what you buy, and read all the agreements before pushing "confirm."

I actually was able to get a refund, for ordering a movie on my 360, albeit off of Zune. When watching it, it would always lose audio at the same point so after proving I did indeed purchase it I was able to get a refund.

I'm rarely ever one to defend MS, but this is more your fault than theirs. They are not wrong to deny you a refund. Be more careful next time.

^ for every honest mistake there are 100 people trying to rip off the system. The people who abuse the system ruin it for all the honest people get use to it. Its how the world works.