[Update] Electronic Arts message blaming PS4 for stability issues posted in error

EA posts (then removes) a blog post blaming game stability issues on the current PlayStation 4 update.

by

[UPDATE 11/15/2013 13:29 PST]

A representative from Electronic Arts responded to this story saying: "The message on EA’s Help site was posted in error. Players with questions about PS4 connectivity can visit https://support.us.playstation.com/app/answers/detail/a_id/5102 for the latest updates."

The original story appears below

In a post on the official Electronic Arts help forums (which has subsequently been unpublished), the publisher claimed that the recent firmware update for PlayStation 4 has resulted in "stability issues while playing games on the system."

Earlier this morning, Sony asked for patience in the face of some connection issues due to high levels of traffic. However, the post from Electronic Arts claimed that the problems caused by the 1.5 update "affect all games on the PS4, including EA titles, causing crashing/freezing and non-responsive connections between the player's console and their TV Screen."

Since this is an issue caused by the hardware's firmware, the blog says, "Sony is working to resolve the issue as quickly as they can." While GameSpot has not experienced any significant issues with either the network or games on the PlayStation Network, we've reached out to other publishers to see if their titles have experienced similar issues.

We'll update this story as more details are available.

Discussion

965 comments
Andy72774
Andy72774

Acutally, I was watching knack on Twitch and it didn't look half bad. Not as bad as the reviewers are saying anyway. I didn't see any problems with it other than repetitiveness.

wowwow27
wowwow27

since amazon is so slow, they should have this fixed by the time i receive my order.

Tanares
Tanares

Funny, because I just heard this morning that outside DDoS attacks crippled the game servers. Which 'would' make sense since half the multiplayer modes weren't even available, let alone voice chat. Which is it EA? No matter what story it really ends up being they still keep pointing the finger elsewhere. 

phbz
phbz

I don´t know what´s wrong with EA. Everybody knows Sony is completely innocent on their own mistakes. 

goodbye77
goodbye77

Microsoft can die. Xbox can die. They shouldnt exist.

WolfGrey
WolfGrey

Uh huh.....basically EA is blaming Sony for all their BF4 PS4 problems. But since PC BF4 is having immense problems, i would say that is BS.


Quarkzquarkz
Quarkzquarkz

Great now this whole fiasco will cause an increase of Xbone sales.. =(

franky111
franky111

Funny, because the fact of the matter is that all platforms are experiencing game-breaking bugs and glitches on Battlefield 4, and we have EA to thank for rushing a hilariously unfinished product out of the door to beat cawadootie. 

No squads, "to be patched in."
No pre-game customization, "to be patched in."
Conquest servers not working correctly. "To be patched."

Not. Finished. EA wants to charge $120 after taxes for the game and Premium on a product that isn't finished or even working at launch. 

NYSailorScout
NYSailorScout

People have very short memories. There was no such thing as broken consoles on launch....until the Xbox showed up. Then Sony came down with the same illness. Nintendo has never had issues with broken consoles. Maybe there is an inverse relationship between the amount of online features and hardware reliability? 

darkill6666
darkill6666

My psn account is. Darkill-ops add my if you need more help or loading games issues.

darkill6666
darkill6666

 Battlefield 4 CE-34878-0. PS4 error how to fix it go to setting- saved data management and delete the BF4 saved game and then launched the game.

AlexFili
AlexFili

EA have been shafting Wii U and PC gamers alike. Pretty soon there will be no company that isn't annoyed to some degree with EA's business practices.

jdlr64
jdlr64

Thank you Sony and EA for making Battlefield 4 unplayable since launch.  The continious Battlefield 4 CE-34878-0 error code on PS4 has me rattled to say the least.

Andy72774
Andy72774

In my opinion, at launch, an 8/10 IS a 10. If you go into a new console launch thinking everything will be peaches and butterflies, then you're a naïve, ignorant person who calls themselves a gamer. Try having an open mind and move on from the awesomeness that was GTA V and The Last of US. It'll take YEARS for the 10/10 games to come out. Get off your high horses Xboners

wowwow27
wowwow27

received an order from Canada quicker.

djpetitte
djpetitte

@WolfGrey 

I don't know what immense problems bf4 is having on PC? I don't know if I would call any of them immense... I have nearly 50 hours into bf4 without any major complaints or game breaking issues.  In fact the game has run great for me since day 1. all software has bugs people need to learn this.

djpetitte
djpetitte

@franky111 

no squads?  never had that issue and the other things you mention are just nonsense.  All I have done is play nearly 50 hours of conquest.  I have played since day 1 without any game breaking issues.

normanislost
normanislost

Someone never owned a launch ps2 it seems

WolfGrey
WolfGrey

@NYSailorScout  

Actually there was a very large scale recall with the Wii around the time of the SSBB launch.

And actually there has been broken consoles on launch for every system, don't be ignorant.

DawnBlue
DawnBlue

@NYSailorScout I think it's more related to the console war (not the "idiots whining on the internet" one, the "Sony and MS fighting over sales figures" one)

I have never really seen Nintendo as being a part of this war which explains (IMO) why they have no need to rush their launches giving them time to actually finish the product first.

moeissa9
moeissa9

If this dosent work I will be pissed

Divisionbell
Divisionbell

It's really hard not to hate EA at this point

wowwow27
wowwow27

@Andy72774 i agree, the launch lineup was a great success (besides knack I'm assuming).

ThePowerOfHAT
ThePowerOfHAT

@Andy72774 Though I think the final sentence could apply to many Sony fanatics as well, this was very well put, and I completely agree.  It's part of why I'm happily waiting until some of the 2014 releases start coming out before I consider picking up either console.

Though admittedly, if Microsoft were to announced Black & White 3 for the Xbox One at any point, I'd go out and buy one without delay.

NYSailorScout
NYSailorScout

@Andy72774 Nice try. This nonsense is a new invention, I assure you. There was no such thing as non-working consoles at launch....until the XBox was introduced. And interestingly enough, Nintendo never has this problems with their consoles. All this does is lower launch sales and distribute sales more evenly over the life cycle of the console.

nickpeck36
nickpeck36

@Andy72774 " It'll take YEARS for the 10/10 games to come out", that goes for every system, always has and always will.  I prefer the Xbox but I'm on no high horse as I love games... on ANY system.  You are correct about the new system launch comment as it's always been this way.  Nothing is 100% and I'm sure the XBO will have a few duds as well, it happens to every mass produced product (cars, electronics, ect.), it's just how it goes sadly. 

Once the dev's know the systems intimately, the games will only get better (well, in theory anyways haha).

santinegrete
santinegrete

@ascendedcobra never trust a guy idolizing Virgil from DMC.

nameaprice
nameaprice

@djpetitte then your the ONLY one playing that hasnt had issues my silly sally friend

ZeroFallout1
ZeroFallout1

Really? Since a lot of peoples game crashes. I just dont believe you.

arrowhead927
arrowhead927

@djpetitte @WolfGrey so disregard all the connectivity problems, aswell pc being DDOS attacked Just because u were lucky enough to not met any of the problems. Do u live under a rock?  BF4 is a screwed up mess on every platform

Divisionbell
Divisionbell

Both sides have been pretty ignorant but there is actually nothing wrong with this post. He's absolutely correct.

djpetitte
djpetitte

@nameaprice @djpetitte 

I doubt that, the servers I play on are constantly full. A lot of people are having issues I am aware of that, but that comes along with pc gaming everyone has different setups and drivers. Again, I have yet to see a game breaking bug or the servers shut down.  I just think some people aren't savvy enough to make the game run as smooth as possible.  Ive dealt with every bf game and all have had issues. BC2 was the only one were the servers were shutdown for about 24 hours after release.  2142 had punk buster and stat issues but I was able to play that through all the issues. I think most people aren't savvy enough to pc game, sometimes you have to get the game to run messing around with drivers and settings. again my experience with bf4 has been good since day1, not one time have I not been able to play when I wanted to and I have near 50 hours in.  

nameaprice
nameaprice

@djpetitte ive been dropped from the servers more times than I or my friends can count and before the first patch it ran like s***. granted i have a sli setup so they may have not had the right drivers for sli...

djpetitte
djpetitte

@ZeroFallout1 

if you don't believe me you can look me up on battlelog, its downlowrecka. I have almost 50 hours of gameplay in. Believe what you want but im running a first gen i7, 8gbs of ram and a 7870 and the game runs really good for me.

djpetitte
djpetitte

@arrowhead927 @djpetitte @WolfGrey 

they have not shut the servers down once. My friends and I have played through all the bs without a hitch.  Screwed up mess? hardly. Like I said I have nearly 50 hours into bf4 on pc and so do several of my friends.  Pc I have had zero connection issues. actually I play in local servers and my ping is right around 11ms.  I run the game on high well above 60fps.  I see the headlines of issues but im not experiencing any of it nor are the people I play with. I cannot speak for the ps4 but my time playing bf4 on pc has been great.

Divisionbell
Divisionbell

Hahahaha you sure showed him...are you so easily swayed??

flyingdutchdog3
flyingdutchdog3

@Quarkzquarkz Once again I asked "YOU" ... Is that a problem? Once again I've encountered an idiot who cannot explain his irrational premise.

canuckbiker
canuckbiker

Congratulations you just made me not want to buy a ps4 with that comment. I really don't want to have to play online with people like you.

Quarkzquarkz
Quarkzquarkz

@joeykiller @Quarkzquarkz @flyingdutchdog3 Because I want to see Microsoft FAIL and crash in a fiery ball of flame and me sitting with a mai Thai in the distance laughing gleefully. You would have to be absolutely mental to actually go out there and purchase an XBox One after comments made by those dolts at the beginning of this year, I mean really... and whether I'm a physicist or in the corporate world is NONE of your business, thank you~ 

joeykiller
joeykiller

@Quarkzquarkz @flyingdutchdog3 soo.... what is the problem? unless you are working for or are a huge shareholder of sony -- unless of course your username somehow implies this (all i got from your username was either you are a physicist or a dairy product) -- this shouldnt bother anyone