Well I just called back and it turns out they have decided not to give my account back, ill probably be better off selling my ps and buying an xbox instead even though i have only had it for a month. But thanks to all of you for giving me advice and suggestions on how to get my account back.

@TheDarkWolf86: thanksn for nyour help but I called sony and they said it was because of an inappropriate name because of the x in the shxts part of my name, the woman said it was pretty ridiculous how they banned me for that but that she would try to sort it out. I waited a few days and tried to log in again and now its saying that my email is not valid but it clearly is as i was using that email before i was banned.

So i tried to log onto my ps account the other day and recieved an error code saying that access to psn on this account has been banned for violating the terms of service agreement, so i went onto my computer and typed in the error code which was (WS-37337-3) Which says, "this psn account has been 'temporarily' suspended" so im like ok ill just have to wait it out because I did swear in a message i sent to someone, it wasnt swearing at them but still. But today i try to sign in again and the error code has changed to (WS-37368-7) Which when typed in on the website reads "this psn account has been 'banned'". I tried calling sony but their servers are down and I never recieved an email from them giving me the info on the ban. So how am I supposed to find out if its permanent or not and if it is why did i get permanently banned for swearing once in a message!? I would really appreciate some help as i have only had my ps4 for about a month and a half now.

I need help with figuring out if I have a permanent ban, please help!