Sony Won't Refund PS4 User Who Lost $600 From Hack

• Sony will only refund $150 of the $600 that was taken.
• The money will be in PSN credit, and not refunded into the bank.
• If the user escalates the payment dispute with his bank, his account will be banned.
• If his account is banned, his purchased licences for games, such as The Last of Us Remastered, will be wiped.
• If the licences are wiped, there is no way of restoring them.

The user's PlayStation 4 cannot be designated as the primary console for another 6 months, meaning it is locked out of the account until then.

http://www.gamespot.com/articles/sony-won-t-refund-ps4-user-who-lost-600-from-hack/1100-6425885/

Don't worry cows sony has your back

This is why I don't have CC information saved

Is this also for the players?

thats why you use PS money cards

"If the user escalates the payment dispute with his bank, his account will be banned."

what kind of shit is this? its his money and he deserves it back.

@lawlessx: however Sony also has the right to ban his account

By gamers for gamers everybody!

but for trying to get his money back thru his bank? is that against sony's terms of service?

I can't believe people defend how shitty and anti-consumerist this is yet bitch about the parity clause MS has that doesn't effect people outside of missing out on some indie games.

Seriously if this ever happened to me, I'd sell my PS4 and never buy another sony product.

Dont worry, he will still await greatness.

I would get the money back from my bank and then sue Sony for whatever the value is of the games they take away.

His password was stolen and someone cashed in. Aren't you suppose to contest to the credit card company? Any time fraudulent charges, you are suppose to contact your card company.

PS4: for gamers, by people who want to **** you over. Greatness awaits.

This is nuts. No way Sony doesn't get sued over that.

Why can't M$ be more like this?

""Furthermore, my account will not be able to activate a new system for 6 months, per Sony policy. I'm completely locked out of my own account until that date. I then asked about what would happen if I got my bank to reverse the charges, and he informed me that it would result in a banned account. I asked if there would be any way to restore my purchases, and he told me that there would not be, but I 'only have the Last of Us and a couple of the monthly free deal games,' so it's not a big deal."

Even EA has getter customer service than this.

a lot of services will blacklist you (or at least threaten to) for a chargeback. It's to protect themselves against fraud, and consequences from the credit card company.

@lawlessx:

Wait 6 months really? That sucks.

@alcapello said:

?

I know people who got a refund for digital content by contacting Xbox customer support so you would think Sony customer support would be as good. There were some instances where they got credit back and kept the digital content. I guess I could understand if Sony doesn't refund him but when your credit card was comprised and you try to work it out through your credit card company, Sony will ban you? What?! Knowing Sony and their history with getting hacked, I wouldn't be surprised if they updated their Terms of Services so they could protect their asses instead of their consumers.

And I remember recently Sony sent some settlement emails where you could choose a couple of games, themes and subscriptions free because of the hacks. Anyone who signed up for that get anything yet? I'm still waiting for any updates. Hopefully people didn't give their info just to get hacked again and easier.

Yeah this is fucked up. Reinforces my desire not to buy games on PSN.

@lostrib:

It's a scan.

Same here, I rarely buy anything off PSN on my PS3 but if I do I get PSN credit from Amazon

I would see them in court

Where the Sony Defence Force at? :P

not even the great tomatoes can spin this one.

what does it have to do with this thread?

Not who I was thinking of :P

Also the loss of money here also heavily depends on whether its Sony's fault or the user's as to why he was hacked. If it was his own (from divulging username/passwords or some other reason) Sony shouldn't have to pay anything.

@lostrib:

Rollcall

#SDF

For Gamers By Gamers

I tweeted this story to Major Nelson to see if he could do something for this guy.

MSoft has refunded me on some digital purchases hope Soony does the same.

The difference is Soony only has pennies in the bank so they will try and keep every one.

wut?

What does a Bloodborne (?) screenshot have to do with sony account hacking?

The fuq...that is BS at corporative level at its finnest, and to think that now you have to pay for PSN.

you really think major nelson will help him?

inb4 cows damage control. 'bu bu bu it's his fault, he should bend over and take it from Sony with pride like a good cow'.

So this is the greatness that awaits. Teh POWAH of the GPGPU. Thank you Sony. For gamers by gamers Sony.

BY gamers? By suits for profit. This is so anti consumer.

I think it means that anything negative about Sony is overcome by Bloodborne? You know like last gen where it was "Buh buh buh MGS"?

MS unfortunately too stupid to buy the (almost) free PR and look like human beings that care about care gamers.

Xbot hackers.

@alcapello: what does that image have to do with Xbox or account hacking?

Wu.....wut?????????

MSoft doesn't have to do anything but way to deflect how shitty Soony is.

My god.

@kuu2: No, but for almost nothing they could give the kid and XB1 and make Sony look really really bad while creating a media story. Thats what I meant.

Glad to know PS4 users get screwed by Sony even when it's not their fault. Makes me never want to never get a PS4

What a no win situation. I'd just call up my CC company and call it a day.

Would they make Sony look bad? If either of them suddenly turn coat and help the kid out, it'll so obviously look like a PR response. The only real response from Sony is if they change their policies as well.

Plus the cows would so obviously call MS desperate lol. According to them everything MS do is desperate.

Lol,told you...Sony is an asshole.

Just goes to show. ALWAYS go to your credit card first. Not saying Sony is right, but never hand your balls to a company that will have its own loopholes. His creditor should be having this dispute with Sony, and they sure as hell can afford the attorneys to recover fraudulent monies owed.

ALWAYS ALWAYS pit companies against each other whenever humanly possible. Never be an individual versus a corporation.

There doesn't appear to be any evidence to suggest that this account hack has anything to do with Sony's lack of PSN security and that this isn't just some idiot that was careless with his email and password information. In which case why exactly should Sony refund the full amount for something that isn't their fault?