I'm going to speculate perhaps a contributing factor in disparities between subscription service usage between Game Pass and PS Plus Extra/Premium could in some part be attributed to prevailing fanboy community attitudes toward the very idea of them to begin with.
Microsoft years back set a strong posture toward promoting Game Pass as a more central component of its identity within a larger UWP gaming ecosystem, and its fans championed this idea and celebrate this new direction. Of course, warring gaming communities being as they are (in this case PlayStation fanboys) have to take an antithetical position to Xbox's pivot to flip the script, and have resisted recognizing Game Pass's value to such a degree that there seems to be a firmly ingrained hostile repulsion to the very idea of a gaming subscription service cemented within PlayStation community.
Of course, Sony did see the light themselves, overhauled PS Plus and PS Now to be more like Game Pass with PS Plus Extra/Premium, and people are coming around to the idea more, slowly but surely.
Perhaps with Xbox gamers, having come around to adopting subscription services as part of their console experience, are more open to using it as a way to discover new exciting games to play, and the more it succeeds at doing so keeps pulling users back to discover that next satisfying fix it offers, with a diverse rotation of interesting titles to try out.
I don't think PlayStation users at large have come into the swing of Sony's service to utilize it like Xbox gamers do. In part because they haven't had it in its current state for as long as Game Pass has, and like I mentioned before, this is somewhat hindered by the prevailing fanboy attitudes toward subscription services within the PlayStation community.
When Game Pass first arrived, I was an early adopter. I didn't truly come to embrace it strongly until a couple years in where they started offering first party games on it day one. A large part of this had to do with they were adding a lot of good titles but it was almost always something I already bought. But there were still the few obscure titles to keep me using it. Eventually I slowly worked up to using it more and more as the offerings got better. I wouldn't buy as many games and it was keeping up keeping me engaged more and more.
Curious if perhaps PS gamers at large could be where I was with Game Pass before I decided to go deeper into using the subscription service. They are just too hung up to embracing it for all it offers. Like where I was, perhaps some of the most stand out games it offers are things people already own, and haven't hit their stride exploring the library, finding that new satisfying experience, and exploring new games to play.
Now, I don't want to say this is perhaps the only reason we see such a disparity in users playing Gotham Knights between the two services, stands ro reason there could be other factors at work, but I can't rule it out as a significant contribution factor either.
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