16:10 Samsung monitor firmware update poll (regarding 16:9 support)

Hello, everyone.

A while ago, I bought a Samsung 2493HM monitor which was advertised as "supporting 1080p". I didn't had the need to use it true 16:9 formats (480p, 720p, 1080i/p) so I assummed it does actually support them. As it turns out - it does NOT. Instead it's DISTORTING the incoming signal by stretching it up to 16:10.

That said, I've been trying to contact customer support in order to get a simple firmware/driver update that would allow me to choose 16:9 display and do 1:1 pixel mapping for the 1080i/p resolutions and proportionally scale lower HDTV 16:9 standard resolutions (480p/720p).

Samsung support doesn't respond at all! A customer with 1.5 years of warranty left does NOT get any response from neither local, nor US/International Samsung support!

So if anyone else has the 2493HM monitor or any other 16:10 monitor from Samsung (or simply thinks that advertising HDTV standard support meaning "it'll be a distorted upscale" falls under 'false advertisement'), please vote in this poll and/or (if you also want a firmware update for your Samsung monitor) contact Samsung support, hoping their customer's rights for support only count for large quantities of customers.

Thanks in advance

umm I have seen that monitor, and I have seen it playing a blu-ray movie (1080P), and it does not appear stretched, it just has those black bars, but thats what you expect from 16:10 monitor and its 1920*1200 resolution.

If your so unhappy about the monitor, return it.

umm I have seen that monitor, and I have seen it playing a blu-ray movie (1080P), and it does not appear stretched, it just has those black bars, but thats what you expect from 16:10 monitor and its 1920*1200 resolution.Amith12

If the hooked-up device sends out full 1920x1200 signal incl. these black bars, it won't be stretched. Same as when I'm watching any 16:9 movie on my PC with a 1920x1200 display when the particular media player does the scaling, BUT a Playstation 3, for example or anything else that sends 1920x1080 pixels gets stretched (no black bars, worse sharpness as pixels aren't 1:1 mapped and some have to "immitate" being just a part of a dot, vertical distortion)

If your so unhappy about the monitor, return it.

Amith12

As I said - NO responce from Samsung support, and I doubt they'd just take my 1.5 year old monitor and get me a refund. A firmware update would do the job.

As I said - NO responce from Samsung support, and I doubt they'd just take my 1.5 year old monitor and get me a refund. A firmware update would do the job.

VarHyid

Well how exactly would you upgrade the firmware on a monitor?

Hopefully... easily ;)

If anything else that's able to recieve a digital signal can get a firmware upgrade... a monitor should too. I gets digital video through DVI and even audio through HDMI, so I assume there's a way to stuff some other data into it this way.

Are you absolutely sure it's impossible?

go in the graphic control panels and change the setting so that the gpu keeps a 1;1 pixels ratio

Not exactly an option for a device plugged directly through HDMI that doesn't have a control panel and/or only sends out 16:9 signal.

Anyway, NVM, forget it.

Again, forget it.

And no, it doe NOT put black bars, but stretches the picture to fit the whole 16:10 area. And I'm not talking about playing movies with a PC, but hooking up any other device via HDMI that sends out a 1920x1080 signal (in which case the monitor does NOT put black bars on top and bottom).

No, PS3 does NOT support 16:10. If you've seen a 16:10 monitor running with a PS3 without distortion you've seen a monitor that's capable of 1:1 pixel mapping. PS3 itself doesn't send 1920x1200.

Now I know I would be better off with a 16:9 monitor, but then again, when 16:10 is MORE space so with that in mind and reading "supports 1080p" I never had the idea that:

1. By "support" (of a device made to diplay picture) they ment "it's capable of picking it up... and unproportionally upscale).

2. Since 1920x1200 > 1920x1080 how could there possibly be a problem with the second one.

And yes, I know it's not a good idea to run a monitor at any other resolution than it's native one, BUT 4:3 runs perfectly fine at 1600x1200, the monitor puts 2 black bars on the sides and it CAN do it so one might expect a HDCP compatible monitor with an HDMI Input to at least do the same at true 16:9.

But what do I know if even the majority here thinks Samsung's right and I shouldn't have expected 1080p display when reading "1080p support" ;)

Well hi there! :)

As you see, not only Samsung screwes us around, many people here actually take the company's side. I HOPE one day they buy something with a really obvious function missing like... a car from a manufacturer who "forgot" to mention that by "V8 Engine" he was thinking about the 8th version and NOT actually 8 cylinders. ;)

Nonetheless, it would be greatly appreciated if anyone who doesn't think it would hurt his life to have 1 optional function in his PS3 would please vote for the "just add 2 black bars into the signal" ideaas here:

http://share.blog.us.playstation.com/ideas/2010/04/13/add-support-for-the-1610-format-televisions/

http://share.blog.us.playstation.com/ideas/2010/04/07/1610-support/

http://share.blog.us.playstation.com/ideas/2010/03/30/1610-aspect-ratio-support/

BTW, as we can see, even ~50% of the Playstation community thinks they MUST vote "NO" because they have 16:9 screens and therefore the idea seems bad for everyone. :(

Hello, everyone.

A while ago, I bought a Samsung 2493HM monitor which was advertised as "supporting 1080p". I didn't had the need to use it true 16:9 formats (480p, 720p, 1080i/p) so I assummed it does actually support them. As it turns out - it does NOT. Instead it's DISTORTING the incoming signal by stretching it up to 16:10.

That said, I've been trying to contact customer support in order to get a simple firmware/driver update that would allow me to choose 16:9 display and do 1:1 pixel mapping for the 1080i/p resolutions and proportionally scale lower HDTV 16:9 standard resolutions (480p/720p).

Samsung support doesn't respond at all! A customer with 1.5 years of warranty left does NOT get any response from neither local, nor US/International Samsung support!

So if anyone else has the 2493HM monitor or any other 16:10 monitor from Samsung (or simply thinks that advertising HDTV standard support meaning "it'll be a distorted upscale" falls under 'false advertisement'), please vote in this poll and/or (if you also want a firmware update for your Samsung monitor) contact Samsung support, hoping their customer's rights for support only count for large quantities of customers.

Thanks in advance

VarHyid

try going in your nvidia control panel or ati catalyst control center, under desktop, or video, and make sure it is set to ATI, or Nvidia Scaling, but keep native aspect ratio.. or preserve original aspect ratio...

this should help

try going in your nvidia control panel or ati catalyst control center, under desktop, or video, and make sure it is set to ATI, or Nvidia Scaling, but keep native aspect ratio.. or preserve original aspect ratio...

this should help

Lach0121

Here we go again... NO, because on my PC I'm using full 1920x1200 resolution with no problems, BUT any other device (like the PS3, for example) that sends out 16:9 signal is what I'm talking about because the monitor can't show exactly 1920x1080 pixels. They made a monitor with a HDMI input, put a FullHD sticker on it and the truth is it's useless for anything else than a PC and the only way you can see a FullHD picture is when a software video player on the PC puts the black bars while in 1920x1200 mode.

[QUOTE="Lach0121"]

try going in your nvidia control panel or ati catalyst control center, under desktop, or video, and make sure it is set to ATI, or Nvidia Scaling, but keep native aspect ratio.. or preserve original aspect ratio...

this should help

VarHyid

Here we go again... NO, because on my PC I'm using full 1920x1200 resolution with no problems, BUT any other device (like the PS3, for example) that sends out 16:9 signal is what I'm talking about because the monitor can't show exactly 1920x1080 pixels. They made a monitor with a HDMI input, put a FullHD sticker on it and the truth is it's useless for anything else than a PC and the only way you can see a FullHD picture is when a software video player on the PC puts the black bars while in 1920x1200 mode.

here we go again ....calm down bro, why dont you try it with your pc first to begin with im sure you have a game at 1080p you could try this with to even see if your monitor can do it.

I'm not using my PC for gaming, it's really old, but good enough for work + internet + movies + music + pretending to be a TV (in DVB standard). I'm happy my GeForce 3 is even capable of running at 1920x1200, but that doesn't concern me because... well... I bought a "futuristic" monitor with a FullHD sticker and HDMI input so I'd be able to "kill two bears with one stone" and get a BluRay player that happens to be a good console as well.

If I'd Google 2493HM 1:1 pixel mapping back then, I'd never bought it in the first place, but then again... FullHD, HDMI-IN, HDCP compatibility and I didn't knew the term "1:1 pixel mapping". I mean isn't it obvious? It has MORE than 1920x1080 pixels and even an old analogue 4:3 TV can put black bars whenever it gets a panoramic signal.

As for testing - beside the clear info from anyone else having this monitor, I've tried setting the resolution to 1920x1080 myself and unfortunately, it's true - it stretches the signal to fill the 16:10 screen. But again (and again, and again) - I don't care because I CAN set 1920x1200 on my GFX-card, the problem is the PS3 than CAN'T. It spits out exactly 1920x1080 (or 1280x720 in 720p) and I can't blame Sony - it's standard HDTV.

Now please tell me, where did you found PS3's GPU preferences that allow to "maintain aspect ratio" (BTW, the PS3 does maintain the ratio - it's the monitor that doesn't)? Did I already say, I'm NOT talking about PC usage? ;)

------------------EDIT-----------------

Check this out:

http://hardforum.com/showthread.php?t=1298311

to actually see the problem. I know it's hard to imagine that a monitor manufacturer can be THAT stupid, but that's the truth :(

I'm not using my PC for gaming, it's really old, but good enough for work + internet + movies + music + pretending to be a TV (in DVB standard). I'm happy my GeForce 3 is even capable of running at 1920x1200, but that doesn't concern me because... well... I bought a "futuristic" monitor with a FullHD sticker and HDMI input so I'd be able to "kill two bears with one stone" and get a BluRay player that happens to be a good console as well.

If I'd Google 2493HM 1:1 pixel mapping back then, I'd never bought it in the first place, but then again... FullHD, HDMI-IN, HDCP compatibility and I didn't knew the term "1:1 pixel mapping". I mean isn't it obvious? It has MORE than 1920x1080 pixels and even an old analogue 4:3 TV can put black bars whenever it gets a panoramic signal.

As for testing - beside the clear info from anyone else having this monitor, I've tried setting the resolution to 1920x1080 myself and unfortunately, it's true - it stretches the signal to fill the 16:10 screen. But again (and again, and again) - I don't care because I CAN set 1920x1200 on my GFX-card, the problem is the PS3 than CAN'T. It spits out exactly 1920x1080 (or 1280x720 in 720p) and I can't blame Sony - it's standard HDTV.

Now please tell me, where did you found PS3's GPU preferences that allow to "maintain aspect ratio" (BTW, the PS3 does maintain the ratio - it's the monitor that doesn't)? Did I already say, I'm NOT talking about PC usage? ;)

------------------EDIT-----------------

Check this out:

http://hardforum.com/showthread.php?t=1298311

to actually see the problem. I know it's hard to imagine that a monitor manufacturer can be THAT stupid, but that's the truth :(

VarHyid

oh fair enough, my bad bro, yeah that sucks, though maybe sony will release an update for the ps3, like they did the 360, to incorporate 1680x1050, which is 16:10, maybe sony will release an update to make it 1920x1200.. though it does kinda suck you pay that much for a nice monitor and it doesn't quite do what its supposed to. (yeah i wasn't meaning the playstation 3 option of preserving the aspect ratio)

i have an LG 1680x1050 Flatron L227wtg, it works great and it does any aspect preservation i want it to. even my old 32 inch silvania hdtv did that.. sucks that a monitor company can be so cheap on some things like that.

Well hi there! :)

As you see, not only Samsung screwes us around, many people here actually take the company's side. I HOPE one day they buy something with a really obvious function missing like... a car from a manufacturer who "forgot" to mention that by "V8 Engine" he was thinking about the 8th version and NOT actually 8 cylinders. ;)

Nonetheless, it would be greatly appreciated if anyone who doesn't think it would hurt his life to have 1 optional function in his PS3 would please vote for the "just add 2 black bars into the signal" ideaas here:

http://share.blog.us.playstation.com/ideas/2010/04/13/add-support-for-the-1610-format-televisions/

http://share.blog.us.playstation.com/ideas/2010/04/07/1610-support/

http://share.blog.us.playstation.com/ideas/2010/03/30/1610-aspect-ratio-support/

BTW, as we can see, even ~50% of the Playstation community thinks they MUST vote "NO" because they have 16:9 screens and therefore the idea seems bad for everyone. :(

VarHyid

If sony hasn't added the option before ans there a load of people saying no to it, I doubt it will ever happen,

seriously, those saying 16:10 aint standard cause it's not standard for home theater are complitely dumb