PS4 Content Lock Bug Drags Into Second Month

A technical PlayStation 4 problem, involving pre-purchased DLC for Resident Evil Revelations 2, has now gone unresolved for two full months.

Since February 25, customers have published bug reports and queries on both the Capcom and PlayStation support forums, detailing a bug that is preventing them from playing DLC that had already been purchased via the PlayStation Store.

Specifically, the issue is that pre-ordered versions of Resident Evil Revelations 2 were bundled with special maps for Raid Mode, partly as an incentive to buy the game in advance. For some users, however, these maps remain inaccessible.

Sony sometimes allows players to pre-install games on the PlayStation 4 before their official release date, thereby eliminating download wait times once a game is available to play. But in order to prevent people from playing games early, pre-installed content is "locked" until release day.

It appears that the issue with Resident Evil Revelations 2, however, is that the map packs have no unlock date, leaving them in limbo.

In late March, when the issue dragged into its fifth week, a Sony representative wrote on the support forums that "our store team is aware of the issue. Thanks for the reports."

Apparently in a bid to notify users that a solution was being worked on, the forum thread was marked as "resolved." Now, two months since the issue was first reported, no fix has been deployed.

Games publication Kotaku, which brought the issue to wider attention with a report on the problems, explains how the DLC bug can also break the full game.

“The really, really scary thing here is that because of the map pack being busted, no one can restore their game licenses on their PSN accounts," one reader told the publication. “It causes an error."

It appears that the issue, of erroneous content blocks to pre-purchased content, has also affected other PlayStation 4 games such as Dying Light.

Both Sony and Capcom said they are still working on a fix.