Cyberpunk 2077 Players Say They're Getting Offered Refunds
PS4, Xbox, and Steam players are all reporting successfully receiving refunds for the game.
Cyberpunk 2077 released in a pretty rough state last week, and that is especially true on last-gen consoles. PS4 players have run into issues with full-on crashes as well as crawling frame rates and very low-quality textures and character models. These issues appear to be so severe that Sony is actually letting those who bought a digital copy receive a refund. [Update: CD Projekt Red has acknowledged issues with the PS4 and Xbox One versions, promising that more updates are on the way. It's also said it will offer refunds for Cyberpunk 2077 purchases on those platforms.]
As spotted by VGC, Reddit users on the Cyberpunk page have reported receiving full refunds for digital versions of the game, even if they went past the two-hour maximum playtime that is typically enforced. There is no quick and easy way to do this, with you still needing to call PlayStation's customer service. One user said Sony is itself complaining to CD Projekt Red about the game's issues.
Unfortunately, it might be harder to get a refund if you aren't in the United States, as not every region has its own customer support hotline. Not everyone who called said they were offered the refund, either. Going through the typical refund request channel is unlikely to work as this is intended for refunds when you haven't downloaded or started the game yet.
If you're playing on Xbox One and have run into issues, it might be worth contacting Microsoft, as well. One Reddit user added that Microsoft was understanding of their concerns and offered them a refund, as well. Though PC players have fewer problems, they're still prevalent, and you can try to request a refund on Steam.
Cyberpunk 2077 currently runs on the newer PS5, Xbox Series X, and Xbox Series S via backwards compatibility with the last-gen versions. Full next-gen versions are coming, as well, which will hopefully iron out some of the biggest issues plaguing the game now. However, for those with the older systems, you may just have to cross your fingers and hope CD Projekt Red can fix the game if you don't want a refund. It's unclear how long that could take.
Prior to its December 10 release, Cyberpunk 2077 had already been delayed several times. It was originally scheduled to launch back in April, and was then bumped to September and then November. The game's developers admitted the move to work-from-home has slowed some aspects of development down.
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