Cyberpunk 2077 Developer Says It Has No Special Agreement With Sony Or Microsoft For Refunds
If you want a Cyberpunk 2077 refund, you'll be at the mercy of retailers and digital storefronts.
Cyberpunk 2077 developer CD Projekt Red has stated that there are no special arrangements for refunds on its newly-released game. While most of the critical reception for Cyberpunk 2077 has been positive, concerns over poor performance on last-gen consoles resulted in a negative backlash from fans. [Update: Sony has removed Cyberpunk 2077 from PSN and will offer refunds.]
CDPR first put out a statement asking consumers to be patient until future patches could help stabilise the game on those older console platforms, but also explained that fans were well within their rights to request a refund. In an investor call earlier today, senior vice president of business development Michal Nowakowski explained that there would be no special treatment given to the developer from Sony and Microsoft with regards to players who ask for a refund.
"You have to understand, Microsoft and Sony, for every product that is released digitally on their storefronts have refund policies. Despite various articles that have shown up, that things are being opened just for us, It's actually not true. These policies are in place and have always been in place. They are not opened up specifically for us. Anybody who has purchased any title on PlayStation Network or Microsoft's storefront can ask for a refund."
That means that consumers will have to deal with retailers if they want to get their money back for physical copies, or the notoriously difficult refund policies of the PlayStation and Xbox stores for digital copies of the game, although some players have reported that they successfully claimed back their money for the game. However, an updated letter CD Projekt Red is sending out to those who requested a refund no longer recommends contacting Sony. It could be harder to successfully plead your case than with Microsoft.
Other consumers, however, have reported that their refund requests have been refused, with Sony urging its users to hold out for upcoming patches that will provide more stability to Cyberpunk 2077. If you'd like to try and get your cash back, you can check out our Cyberpunk 2077 refund guide or as a final resort, you can email CDPR at the dedicated email address helpmerefund@cdprojektred.com.
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