I played over 4k hours on this game, I got to the top 25 on almost every single leaderboard. The GMs destroyed 4000 hours of my gameplay for fishing too long. I hardly ever sleep due to a sleeping disorder secondary to a brain injury. Do not trust this game or waste your time or money on it. These guys have terrible customer service and you need to pay tons of money to get to the top. I got banned for fishing too long and tried to reason with the staff. My last ditch effort to get a temp ban instead ended with being ignored. Here is what i said.
Please change my ban to a temp ban, i have spent nearly 3000 on your game and i get a perma-ban for afk fishing? first offense..... I know about your terms of service and i will copy and paste your stupid rules on as many forums as i can find. fix it or i will never recommend any Trion game to anyone ever again. i will never play a Trion game either. I did not affect any other players and i know it was against your terms of service, but this is downright extreme. CONGRATS USER! YOU JUST LOST $3000 FOR AFK FISHING! even Runescape which was much larger than Trove would only do a 1 week temp ban and strike 3 was a perma-ban. I just can't believe that you guys literally are willing to erase about 8 months of game play for about ten hours of mishap that will never happen again. I'm sorry that it happened and I hope you can get over it.
If that is not enough, let me give you the quote they gave me from the terms of service...
Message 1
This is a notification that your account is in violation of our Code of Conduct. We have issued a Permanent Suspension for Unattended Gameplay.
Message 2
After reviewing pertinent logs, we have determined that the action taken against your account for unattended gameplay was correct. We will not be reversing relevant suspensions and/or notes applied to your account.
Message 3
We have provided all the information we are able to on the particulars of your account ban. For more information on our account ban policies we would refer you to our Terms of Use, Section 8, which states "TRION MAY SUSPEND, MODIFY, TERMINATE OR DELETE ANY ACCOUNT AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU. Accounts terminated by Trion for any type of abuse, including without limitation a violation of these Terms of Use or a Game EULA, will not be reactivated for any reason. For purposes of explanation and not limitation, most account suspensions, terminations and/or deletions are the result of violations of this Terms of Use or any applicable Game EULA.'
Message 4
You are more than welcome to create a new account.
Message 5
We appreciate your patience while we continue to look into this issue. Regrettably, we do not offer phone support. Your incident has been escalated for additional assistance.
Message 6
We appreciate your patience while we continue to look into this issue. Regrettably, we do not offer phone support. Your incident has been escalated for additional assistance.
Get this, they literally make you sign your screen privacy rights away to them to play the game, they say that they have the right to veiw all of your computer files and your RAM. uninstall this game immediately and delete your accounts with Trion, they are basically installing a spyware into your hard drive.
Thank you for reading,
-Floppy