Bought Simcity from Amazon. In origin I upgraded to the "Deluxe Edition Upgrade Pack." Product Page for Upgrade Pack: http://store.origin.com/store/ea/en_US/pd/productID.260623100 "UPGRADE TO THE DIGITAL DELUXE EDITION: INCLUDES THE HEROES AND VILLAINS SET AND THE FRENCH, GERMAN AND BRITISH CITY SETS." -- From the product page. The Heroes and Villains DLC did not show up in my account, ever. I contacted EA/Origin live support. This is what was said: Haineube: I have checked your order and your account, and I have also investigated further on this but I have found that, there is no Heroes and Villains DLC pack for Deluxe edition upgrade pack, it does only on Digital Deluxe Edition. ... Haineube: I understand what you mean, but please note the difference of SimCity Digital Deluxe Upgrade Pack and the Digital Deluxe Edition. The information is correct(UPGRADE TO THE DIGITAL DELUXE EDITION: INCLUDES THE HEROES AND VILLAINS SET AND THE FRENCH, GERMAN AND BRITISH CITY SETS.) but you have just the "SimCity Digital Deluxe Upgrade Pack" WHAT? The product page for the UPGRADE PACK lists Heroes and Villains under the game DESCRIPTION. Is there any other upgrade options beyond this? Or does EA reps expect me to pay 80 dollars and just toss the 60 dollar standard version? No, Haineube, EA live support rep, I am not paying an additional 80 dollars for a DLC set that is listed in the game description of the "Upgrade pack." Get it together, EA.