Look, everyone just needs to calm down here, and instead of acting like idiots, some people here need to educate themeselves on the situation in thier own area. There are a huge amount of issues that could be at play here, and ranting like an idiot that all Best Buy PRPs are useless is just ignorant of you.
It may be a matter of state law changing since you bought your PRP. For example, in my State, in the last several months, state law has changed regarding warranty coverage. Now it doesn't impact every store chain, but for instance EB/Gamestop. They normally offer a single year replacement plan on all thier consoles, although now the entire chain has discontinued warranties on 360s, but that doesn't change anything.
Normally if you buy a console from EB/Gamestop and pick up the 1 year warranty, you have 1 year from the date of purchase to take it in and get a new replacement console no questions asked. Well because my states law has changed, now the way the warranty works, is that for the first year, it's under manufacturers warranty, so for example if I bought a PS3, and it broke after 7 months of use, I would have to send the console in for service through Sony, for the first year. After 1 year is up, then my 1 year replacement plan comes into effect, and after that first year and for one entire year thereafter, I can then use my 1 year replacement warranty.
The State essentially forced EB/Gamestop to offer thier warranty in addition to the 1 year manfucturers warranty, so your getting twice the coverage, but it works rather oddly. Before you go flying off the handle at Best Buy, know your state laws, or country laws if your not in the US, and make sure they have not changed, because if they have, Best Buy may have no choice in the matter. This is only aState law in my case, and other states vary with thier own policy on such matters, but they can change and as soon as they go into effect, itno longermatters what contract you agreed to with Best Buy or any retailer that is bound by that given law. In my case,EB/Gamestop isaffected, but Best Buy is not, so thier PRP is just as good as it always was.
You also need to know the store you are dealing with, and thier policy on things like this, again I know Gamestop is like this. They give the store manager quite a bit of freedom to run things as they see fit. For instance, my local Gamestop, used to have a great manager, that would really go out of thier way to help you out. They changed managers, and everything changed. The new manager will not allow you cancel a reserve on a game or change it until after the game is released, most stores let you change it or cancel it anytime before release. Gamestop warranties are supposed to be no hassle, no questions asked, but that new manager double and triple checked to see that the problem was genuine and messed around until you were ready to puke. There were many inconviences with that manager, so I called corporate, and found out that Gamestop allows thier managers to set a whole list of policies at their discretion, as long as it doesn't break any civil laws or discrimanatory factors. It is fully in thier rights, and perfectly legal to change store policy at any time.
I don't know if Best Buy has that kind of manager power, but you should find out before condeming all Best Buy PRPs, because clearly the store's overall policy on them has not changed.
Just do some research and educate yourself and then take the fight back to them if you have any ground to stand on.
Schumi7WDC
Dude, a contract is a contract. The only research that should be done is reading up on the PRP that was signed for. He fulfilled his end of the bargain by dropping the $60. BB needs to fulfill theirs. The average consumer can't be expected to go to law school and learn how to read up on laws and their effects. If you really know an easy way to look up laws, could you let me know? That sounds interesting.
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