In fact, doing the math out, if the fail rate was indeed 4%, then the chance of a person having two broken PS3's is only 0.16%. And for three, it drops to 0.0064%.
I'm with you 100% bro. I'm so fed up with Sony in terms of customer service. My first PS3 broke down and I paid the 150 to fix it. They gave me a 3 month warranty on the refurb they sent me back. Sure enough after the 3 months were up, it broke down again. This happened several more times. I also took very good care of my PS3. I made sure it was clean, well ventilated and unplugged all the other electronics in the area. Still they broke down over and over. All but one time did I have to pay the 150 to fix it. The last time it broke I was ready to switch to 360, however the Sony representative decided to be courteous for once and sent me another refurb for free. This refurb has been pain free for about a year and a half now, but I haven't forgotten about the hundreds of dollars I spent on the system.
frostybanana
This is what I mean. What are the odds of a PS3 breaking more than once? Obviously the fail rate must be above 4% or the odds would be astronomical against this happening. My guess is that there are many more people out there like frostybanana and I.
And yeah, I am looking forward to Sony's e3, who knows, a cheaper slim may be announced? ;)
_Matt_
Haha I doubt it but I like the idea. Maybe they will wheel out a giant statue they made out of all the broken PS3s they have lying around. And the statue would be holding a Move controller and wearing 3D glasses of course :P
So have you come to any conclusions regarding your situation yet?
_Matt_
I can't turn my back on my Playstation, even if I'm forking over enough for a second one. Begrudgingly, I have decided to pay the $120 and upgrade to the Slim. I have to wait for my summer job earnings though, so I will be without a working PS3 for a month and a week. No Modnation Racers, we cannot race today. And I'm sorry John Marston, but there will be no hunting down outlaws today.
At least E3 is coming up to remind me why I bought the PS3 in the first place :P
Thanks to all who contributed to this discussion. Here's to hoping that Sony sorts out their Customer Service.
Yeah, its called business during the current economical situation- there is no logic!
_Matt_
I don't think it has much to do with the economic crisis. This has been their policy since the PS3 launched. And Sony has one of the strongest brand names synonymous with quality, and I feel they have a lot to lose by having a stingy warranty and relatively unhelpful customer service.
And what aggravates me the most is when I call and ask why they don't offer a three year warranty, they tell me its because their systems almost never fail. By that logic, Sony should be able to offer a three year warranty because they almost never have to fix anything. When they announced the extended warranties on the Playstation Blog it was a start, but of course the consoles that are most prone to breaking do not qualify for the extended warranty (only PS3's bought in the last 90 days I think).
Well when my PS3 broke the first time, I had to make another account because my old PS3 was "authorized" and therefore I could not download any video content to my new PS3 (they are only allowed to be downloaded to one system). However, I think I remember now that you can call Sony and get it deauthorized, but I think it takes a while (you must be transferred to Sony's engineering department because Customer Service can't do it).
Well the thing is that Customer Service at Sony is better than the one at M$. After 3 years with a jasper you say hello to a new white brick as a decoration. At least here you can send it back after your warranty.
MacenKrace
That is an interesting point. I did not know that Microsoft did not accept out of warranty repairs. Perhaps they should combine customer service centers so that gamers get a 3 year warranty and can still repair their console out of warranty. Maybe that will be the big E3 announcement. Just kidding.
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