Microsoft recalls Xbox power cords
Defect in pre-January 2004 European cords and pre-October 2003 cords worldwide could cause burns; 14.1 million cords affected.
Microsoft is recalling power cords on 14.1 million Xbox consoles worldwide, following reports of injuries due to defective electrical components.
The company announced the recall on Thursday, saying it is aimed at protecting the consoles from electrical-component failures that can pose a fire hazard. So far, such failures have been reported in 30 consoles, causing minor injuries or property damage, Microsoft said. Seven customers reported burns to their hands. In the rest of the cases, the defect caused smoke damage or minor damage to a carpet or entertainment center.
In Europe, consoles made before January 13, 2004, will need replacement cords, the company said. In all other areas, the recall covers consoles manufactured before October 23, 2003.
Orders for replacement cords can be placed at the Xbox Web site. New cords will take up to four weeks to arrive. Until the new cord comes, customers should turn off consoles when not in use, the company said.
Power-cord problems have dogged other device makers in the past. Last year, for example, Dell recalled 4.4 million defective power adapters sold with notebooks between 1998 and 2002.
"This is a preventative step we're choosing to take despite the rarity of these incidents," Robbie Bach, senior vice president at Microsoft’s entertainment division, said in a statement. "We regret the inconvenience but believe offering consumers a free replacement is the responsible thing to do."
Content you might like…
-
Sony recalls 3.5 million PS2 AC adapters

Overheating issues reported in power cords for Sony's slimline PlayStation 2 consoles manufactured last year.
- Sep 13, 2005
Users who looked at this article also looked at these content items.
Hot Stories
Newsmakers
-
Carmack on ZeniMax, Apple, and new 'triple-A' game
Q&A: id Software's technical guru explains shock buyout by Bethesda parent, talks about new project, and doubts the Mac-maker will enter the console wars; new wave of iPhone games explained in detail. Full Story
- Posted Jun 26, 2009 12:23 pm PT
- 169 Comments
-
Crosshairs Interview: Remedy Ent. on Alan Wake
We chat with lead writer Sam Lake at E3 2009 about Alan Wake. Full Story
- Posted Jun 29, 2009 1:04 am PT
Featured Stories
-
Starcraft II jettisons LAN support
Blizzard confirms anticipated sci-fi RTS will skip local multiplayer due to piracy, quality concerns. Full Story
- Posted Jun 30, 2009 11:45 am PT
- 940 Comments
-
28% of all console gamers now female - Study
Industry-tracking NPD Group reveals women flocking to Wii, hardcore gaming on decline, online gaming stagnate. Full Story
- Posted Jun 29, 2009 4:45 pm PT
- 506 Comments
-
Shippin' Out June 28-July 4: Call of Juarez prequel, Harry Potter
Ubisoft's Western shooter and J.K. Rowling's boy-wizard lead this week's retail charge along with Mega Man Star Force 3, Worms 2: Armageddon, The Punisher: No Mercy, Ice Age film game. Full Story
- Posted Jun 29, 2009 8:22 am PT
- 66 Comments
-
Obsidian, Sega confirm Aliens RPG 'no longer in development'
Developer breaks silence, confirms all work has ceased on sci-fi film-inspired role-playing project; publisher says there are "no plans to move forward" with the game. Full Story
- Posted Jun 26, 2009 4:31 pm PT
- 151 Comments
-
THQ reveals controller-based game for 2010
UFC publisher reveals first peripheral-specific title, claiming it will have a "competitive advantage" by being "different from anything else." Full Story
- Posted Jun 26, 2009 2:17 pm PT
- 146 Comments
Recent News
Site Blogs
-
Battlestations: Pacific DLC deploying in July
Battlestations: Pacific won the battle against critics when it debuted on the Xbox 360 and PC in May. And while it has yet to be seen...




1 Comments