This error occurs if the Xbox Games Store is undergoing system maintenance or if system files that are temporarily stored on your Xbox 360 console are corrupted.
Solution 1: Try again later
Check the Xbox Live status. If there is an Xbox Live service alert, wait and then try again later.
If there are no Xbox Live service alerts, try the next solution.
Solution 2: Clear your system cache
The system cache contains temporary files that are used by the Xbox 360 console. Clearing the system cache may fix this problem. Follow these steps:
- Clear your Xbox 360 system cache.
- Restart your console.
- Try to buy or download the item again
If you get the same error code, try the next solution.
Solution 3: Delete the Marketplace System Data file
The Xbox 360 console also stores temporary files for the Xbox Games store. You may be able to resolve this issue if you delete the Marketplace System Data file.
To delete the Marketplace System Data file, follow these steps:
- On your console, go to Settings, and then select System.
- Select Storage and then select your primary storage device.
- Select System Items.
- Select Marketplace System Data.
- Select Delete.
- Restart your console.
- Try to buy or download the item again.
If you still cannot access the Xbox Games Store after you clear the system and delete the Marketplace System Data file, the Xbox Games Store is probably down for system maintenance or experiencing a temporary problem.
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