Update keeps failing, won't let me use xbox 360...any help?

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alexiverson92

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#1 alexiverson92
Member since 2004 • 1113 Posts

Ok so this xbox had red rings and i just bought a new one because the warranty was up. Then i fixed the red rings and when i tried to connect to the internet, it required an update, and i did not think much of it at the time. however it failed to update and i keep getting a message

"Can't update your console. Please visit www.xbox.com/support.

Status Code:3143-335A-B380-0402-C005-3002"

the problem is, xbox.com has no record of this status code...so i have no idea how to solve it, i've been googling and i cant find anything about this status code. it wont let me bypass the update so i can play games offline. does anyone have any information on this problem?

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Black_Knight_00

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#2 Black_Knight_00
Member since 2007 • 77 Posts
I'm fairly sure you can save the update data on a USB drive and update from there, have you looked into it?
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alexiverson92

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#3 alexiverson92
Member since 2004 • 1113 Posts

no i havent. i should look into that i guess. would you happen to know what the status code means?

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Warablo13

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#4 Warablo13
Member since 2009 • 1289 Posts
Maybe you have one of the consoles that can't have the update. They sad not all Xbox's will be able to work with the new update. Call Xbox, they are suppose to give you a console if you fall under that category.
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alexiverson92

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#5 alexiverson92
Member since 2004 • 1113 Posts

so there is no way i can just skip the update and play games offline?

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deactivated-60e799a72eb68

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#6 deactivated-60e799a72eb68
Member since 2008 • 1678 Posts

Maybe you have one of the consoles that can't have the update. They sad not all Xbox's will be able to work with the new update. Call Xbox, they are suppose to give you a console if you fall under that category.Warablo13
This is the first I've heard of this. Must have been hush hush, considering how long people were having problems with bricked consoles from updating.

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mariokart64fan

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#8 mariokart64fan
Member since 2003 • 20828 Posts

what update i was playing 360 today there was no update !

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alexiverson92

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#9 alexiverson92
Member since 2004 • 1113 Posts

it wasnt a recent update, this particular xbox was inactive for a while lol. i was too busy to look into the red rings thing and i finally fixed it months after it broke, so thats probably why it needed to be updated

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xxrevanencexx

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#10 xxrevanencexx
Member since 2011 • 25 Posts
I'm having the same problem, currently trying to fix it but I cant access anything in my xbox
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k2theswiss

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#11 k2theswiss
Member since 2007 • 16599 Posts
You fixed the rrod? well it could be that lol.... 1800 4my xbox...
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k2theswiss

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#12 k2theswiss
Member since 2007 • 16599 Posts
Maybe you have one of the consoles that can't have the update. They sad not all Xbox's will be able to work with the new update. Call Xbox, they are suppose to give you a console if you fall under that category.Warablo13
he be lucky one if it is. microsoft said it was a very small %. and GL with getting new one free since you said u fixed the the console your self. IDK if it would void that offer if that's the case
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Damagdnmidnight

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#13 Damagdnmidnight
Member since 2013 • 25 Posts
If you haven't deleted the old update yet try then and then reinstall. Solution 1: Clear and download the console update again There might be a problem with the console software update. To solve this problem, try clearing a portion of the update, and then download the update again. Heres how: On your console, go to Settings hub, and then select System. Select Storage. On your controller, press the following button sequence: Press the left bumper. Press the right bumper. Press the X button. Press the left bumper. Press the right bumper. Press the X button. When prompted, select Yes. After the console restarts, sign in using an Xbox LIVE gamertag, and download the update again.