HELP! My Xbox 360 won't display

Please don't comment or offer advice unless you've read all my description below.
I won't respond to comments telling me to phone Microsoft or asking me questions that I've already answered.

Ok, so here's the background

Bought myself a new Xbox September 2008. It's plugged into my Phillips 42" LCS (42PFL9703D/79). Working perfectly in 1080p.

About3 weeks ago I took my Xbox into work so I could play whilst doing weekend server stuff (details not important:) ). I plugged a HDMI cable from the console into a HDMI > DVI converter which went into my 21" Viewsonic monitor (Can't remember resolution). Worked greatfor the two days.

When I returned home and plugged everything back into the Phillips TV I was presented with a black screen with the message "Video Format Not Supported" and no sound. I figured that the resolution from the monitor must have been retained so I performed the video reset (turn on using wired controller, hold Y and R until the console resets) but did not have any success. I tested this procedure plugged back into a monitor to ensure the process was actually resetting the video, it was.

Plugged the Xbox into the TV using composite (RCA) and it works fine...although very ugly.
Tried a different HDMI cable and different ports, no luck.

Took my Xbox to my kids' TV (Samsung 32" LCS - LA32B660K1FXXY). Plugged it in via HDMI and it works fine.

Thought it might be my TV so I borrowed my Brothers Elite, plugged it in to the Phillips TV via HDMI, it works fine. Plugged mine back in, same problem.

I've logged a call with Microsoft who want me to send my console in for a refurb replacement. This is fine, sort of, but I've heard horror stories about people being unable to use saves on differing consoles so I'm hesitant to do this yet. In particular I'm concerned because I'm waiting for ME2 to be delivered and have heard that people trying to import characters from ME1 (same HDD, different console) have been unable to do so due to something written in the save preventing piracy.

If one game does it potentially others will as well and I have a game library of around 90 games so I'm loathe to lose any work.

So my problem is that my Xbox 360 won't work on one particular TV since I plugged it in to the monitor. I have a feeling that the auto detect settings are somehow picking up that my 1080p TV is a monitor and putting the resolution up too high.

Does anyone have any advice or anything else I could try before giving up and sending my beloved console in to MS? I've waited about a month for a firmware update on the console but, alas, none have been forthcoming.

Hi....Have you tried plugging it into your kid's TV and setting it as a lower resolution (say 720p or 1080i) and then plugging it back into your TV to see if it can pick up that the resolution has changed.....and might reset the video settings

(sorry - typing this as I think about your problem......)

Have you also tried plugging it back into the monitor and restoring the factory defaults - and then plugging it back into your TV

Or you could try using a VGA cable (not as good a quality as HDMI i know) and seeing if you can force your Xbox to accept your TV's resolution....or at least 'confuse' the auto detect feature

When I sent my Xbox to MS they fixed it and sent the same one back - you could insist you get your Xbox back (and not a replacement) and that way you don't have to worry about the saves....

hope this helps in some small way

:)

Was your 360 used or new??? if used then it probally was the previous owners fault...if new it might have some kind of bug in it or something....

Hi....Have you tried plugging it into your kid's TV and setting it as a lower resolution (say 720p or 1080i) and then plugging it back into your TV to see if it can pick up that the resolution has changed.....and might reset the video settings

(sorry - typing this as I think about your problem......)

Have you also tried plugging it back into the monitor and restoring the factory defaults - and then plugging it back into your TV

Or you could try using a VGA cable (not as good a quality as HDMI i know) and seeing if you can force your Xbox to accept your TV's resolution....or at least 'confuse' the auto detect feature

When I sent my Xbox to MS they fixed it and sent the same one back - you could insist you get your Xbox back (and not a replacement) and that way you don't have to worry about the saves....

hope this helps in some small way

:)

craigkelleigh

Thanks for the feedback regarding repairs. I'll keep that in mind and request a repair not a refurb when I actually send it off. Heard so many stories about the loss of saved games or DLC not working anymore etc that I worry about refurbs.

Also, when I upgraded from the 60gb console to the 120gb last yaer, I used the "digital rights transfer" thing. You're only allowed one of them per year for transferring content toa new console although I'd imagine they'd cover that if I did end up with a refurb.

Hi, I have the same problem! What did you do to fix it? Please say that you found out what caused the problem! :D