Alienware 18 v. Sager NP9377

I'd like some feedback, info, opinions, experiences with the Alienware 18 and the Sager NP9377, especially from anyone that has dealt with xoticpc.com.

I'm looking for a new notebook gaming PC and require, or at least would like:

- Dual GTX 980M's

- dual SSDs in a Raid 0 config

- 1800 MHz RAM

Which pretty much leaves me with 2 choices, the Alienware 18 or the Sager NP9377. Recommendations appreciated, and specifically:

1) How is the reliability of the Sager?

2) Anyone know whether xoticpc.com customer service is any good? Or the entire site for that matter?

3) Is there another option I am missing?

I really don't want to go back to Alienware since my M18x has crashed FIVE times, been repaired that many times, and has now crashed for a SIXTH time! And I'm reluctant to go with Sager because there is a chance the boutique PC shop you buy it from will go out of business. But where else can I get this kind of power in a notebook?

@vatorus: I have had an Alienware 18 for over a year now and it's sick, never had a single problem. I can max games with ease and it runs great. The newer Alienware laptops have much better build quality compared to the older ones, I had an M18x too. You can haggle with Alienware and they will give you a discount. Say you saw a similar Sager for cheaper and they will knock some money off. If you buy an expensive one you can probably get a couple hundred dollars off. If the first person you talk to won't haggle hang up and call again. Good luck.