New sapphire amd R9 290 giving me a black screen, any ideas?

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BSC14

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#1  Edited By BSC14
Member since 2002 • 4187 Posts

So I installed my new sapphire r9 290 and I get a black screen. It acts like it's going to load up fine and then after the windows logo and all that it just goes black.

When I go into safe mode and try to install different drivers or uninstall the ones I have installed now it says "failed to load detection drivers".

I have heard that this is not completely uncommon for this card, any ideas before I RMA this card?

SPECS:

Intel i5-3570K - Corsair GS800 PSU - ASUS P8Z77-V LE LGA 1155 mobo -Corsair 8GB DDR3

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04dcarraher

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#2  Edited By 04dcarraher  Online
Member since 2004 • 23829 Posts

AMD cards are known for the black screen/flicker issue. You have Corasir GS 700w psu correct?

Did you uninstall all previous video divers?, and then install latest AMD drivers? If not, you can use Display Driver Uninstaller if you run into issues.

Things to try: after you made sure you removed all video card drivers

1. Make sure the card is seat fully into slot.

2. Turn up the fan speed to cool down the vram, its a known issue where the ram gets too hot it will cause black outs.

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insane_metalist

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#3 insane_metalist
Member since 2006 • 7797 Posts
@04dcarraher said:

AMD cards are known for the black screen/flicker issue. You have Corasir GS 700w psu correct?

Did you uninstall all previous video divers?, and then install latest AMD drivers? If not, you can use Display Driver Uninstaller if you run into issues.

Things to try: after you made sure you removed all video card drivers

1. Make sure the card is seat fully into slot.

2. Turn up the fan speed to cool down the vram, its a known issue where the ram gets too hot it will cause black outs.

This! Use DDU to uninstall previous drivers.

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BSC14

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#4 BSC14
Member since 2002 • 4187 Posts

@04dcarraher said:

AMD cards are known for the black screen/flicker issue. You have Corasir GS 700w psu correct?

Did you uninstall all previous video divers?, and then install latest AMD drivers? If not, you can use Display Driver Uninstaller if you run into issues.

Things to try: after you made sure you removed all video card drivers

1. Make sure the card is seat fully into slot.

2. Turn up the fan speed to cool down the vram, its a known issue where the ram gets too hot it will cause black outs.

It's a Corsair GS800.

I uninstalled the old drivers, shut down and installed the new card. After my PC boots up with the new card I installed the new drivers...after the install everything went black.

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BSC14

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#5 BSC14
Member since 2002 • 4187 Posts

I had heard that the AMD driver issues were a thing of the past, evidently not though.

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egger7577

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#6  Edited By egger7577
Member since 2004 • 721 Posts

Sounds to me that your card took a s**t. I'd install your old card and RMA the new one.

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glez13

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#7 glez13
Member since 2006 • 10310 Posts

When you get the black screen does Windows continue to work normally? Do you get a BSOD report after restart or some other sign of Windows recovery from crash?

If you used DDU I doubt it's a driver thing. Should probably try to RMA it.

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BSC14

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#8 BSC14
Member since 2002 • 4187 Posts

@glez13 said:

When you get the black screen does Windows continue to work normally? Do you get a BSOD report after restart or some other sign of Windows recovery from crash?

If you used DDU I doubt it's a driver thing. Should probably try to RMA it.

I have been advised to flash the video bios...it's supposed to fix the issue. Evidently it's not set to the correct voltage....supposedly.

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BSC14

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#9 BSC14
Member since 2002 • 4187 Posts

@glez13 said:

When you get the black screen does Windows continue to work normally? Do you get a BSOD report after restart or some other sign of Windows recovery from crash?

If you used DDU I doubt it's a driver thing. Should probably try to RMA it.

It does not crash the screen just goes black...does nothing.

I didn't use DDU though...

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glez13

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#10  Edited By glez13
Member since 2006 • 10310 Posts

@BSC14 said:

@glez13 said:

When you get the black screen does Windows continue to work normally? Do you get a BSOD report after restart or some other sign of Windows recovery from crash?

If you used DDU I doubt it's a driver thing. Should probably try to RMA it.

It does not crash the screen just goes black...does nothing.

I didn't use DDU though...

Then go do it, NOW! 8)

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BSC14

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#11  Edited By BSC14
Member since 2002 • 4187 Posts

@glez13 said:

@BSC14 said:

@glez13 said:

When you get the black screen does Windows continue to work normally? Do you get a BSOD report after restart or some other sign of Windows recovery from crash?

If you used DDU I doubt it's a driver thing. Should probably try to RMA it.

It does not crash the screen just goes black...does nothing.

I didn't use DDU though...

Then go do it, NOW! 8)

That didn't work but a video bios flash did the trick....running like a champ now.

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Alucrd2009

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#12 Alucrd2009
Member since 2007 • 787 Posts

@BSC14: lol congratz !