'We want EA's games on Steam' - Newell

Valve head says studio is actively working to "show" Battlefield 3 publisher that it makes sense to release games through online portal.

Over the past month or two, a rift has opened between Valve and frequent publishing partner Electronic Arts over the former's online distribution portal, Steam. The dispute has led to EA pulling Crysis 2 and Dragon Age II from the Steam storefront, and the publisher has also indicated that this fall's blockbuster Battlefield 3 will skip the service as well.

EA and Valve need to solve "a whole complicated set of issues" to get Battlefield 3 on Steam.

For his part, Valve cofounder and managing director Gabe Newell hopes to bring EA back into the fold. Speaking to Develop, Newell said EA's problems with Steam involve "a whole complicated set of issues," but he believes the companies can resolve their differences. Newell also said that it is up to Valve to prove to EA that it is worth selling its games through Steam.

"I don’t think Valve can pick just one thing and think the issue would go away if we fixed that," Newell told Develop. "We have to show EA it's a smart decision to have EA games on Steam, and we're going to try to show them that."

"I think at the end of the day we're going to prove to Electronic Arts they have happier customers, a higher quality service, and will make more money if they have their titles on Steam," he continued. "It's our duty to demonstrate that to them. We don't have a natural right to publish their games…We really want to show there's a lot of value having EA titles on Steam. We want EA's games on Steam and we have to show them that's a smart thing to do."

According to statements made by EA, the issue appears to revolve around Valve's approach to postrelease content. When the publisher pulled Crysis 2 from Steam in July, EA's head of global e-commerce, David DeMartini, said, "We take direct responsibility for providing patches, updates, additional content, and other services to our players" and so insist on being allowed to "establish an ongoing relationship" with customers and contact them to inform them of new patches and available content.

"Unfortunately, if we're not allowed to manage this experience directly and establish a relationship with you, it disrupts our ability to provide the support you expect and deserve," DeMartini said. "At present, there is only one download service that will not allow this relationship. This is not our choice, and unfortunately it is their customer base that is most impacted by this decision. We are working diligently to find a mutually agreeable solution."

Written By

Want the latest news about Crysis 2?

Crysis 2

Crysis 2

Follow

Discussion

304 comments
XanderZane
XanderZane

@MrGoldfish1 said: @XanderZane I was about to ask you if you looked like your profile picture in real life or did you just pull it off the internet. But now that you said that you have balls. I guess your just a 60 year old pervert who pulled an image off the internet to use as your profile picture. ********************************************************** Don't remember saying anything about balls. That was Blue_fin who said "sucks balls". I'm no where close to 60 yrs old. Not yet anyways. I'm a married man with child, so the 'pervert' part isn't even close to who I am. The woman in my profile is a model who was doing a promotion for Lara Croft. It was game related and I liked the picture, so I used it. Nothing perverted about that. Don't ever reply to posts again until you finally mature and because a man (or woman). I hate receiving messages from kids who have no idea what they are talking about.

Lausanna
Lausanna

If Steam wants to show EA that they'll make more money selling their games on Steam, maybe they should point them to all the comments from people who have said they won't bother with EA's products if they aren't on Steam. I like EAs games. The company annoys me at times but they make good products and I'll buy them if they are easy to get. For me that means Steam, where I have quick shopping, a tidy library, all in one place with custom sorting, and easy, automatic updates. Origin is probably just fine, but I don't have a lot of free time and I have no interest in checking it out. Sure I may miss a few titles, but there are so many other great ones out there, and I don't have time for all of them anyways, so, oh well.

lloyd_2
lloyd_2

I just find it funny that ppl qq about ea when they was releasing games on steam and now ppl qq about then taking them off. Stop qqing please and BTW its not your company so if you don't like what they are doing then stop buying the games they publish.

flashn00b
flashn00b

One thing that people will have to remember is that EA is still Valve's publisher. Should their relations deteriorate any further, Valve won't have anyone to bring their games outside of Steam.

circus2050
circus2050

@XanderZane EA can suck the balls of all the people who bought Legacy from steam and can't play it 'cause it needs patch 1.3, if they really care about the customers they should give this patch to steam.DA2 is not on steam now so it's not like steam can use this patch to sell DA2+DLC without EA agreement.Also I'm not sure that steam is discussing the "DLC already sold and needs patch" thing with EA.It's a good time to go back to piracy, I know that the developers will still make enough money to survive unless they are screwed by greedy corporations like EA.

Matt_Hunter
Matt_Hunter

Haha this is war agaisn't publishers and consumers XD This Game is Awesome. AND about CS:GO wait to see what it looks like to say its gonna outsell both bf3 and mw3 XD wich are the biggest game of the years in taking first FPS place Counter-strike is the most played game in History (IMO) even Now there are still a good damn lots of people playing it since its so easy to load and not to forget about 1.6 XD anyway CS:Go is no the point here. Steam or Not this game will be good MARK MY WORDS(txt)

brownba3
brownba3

@ Captain Herlock - some well thought out and documented arguments - competiton is good - Look at the dearth of good RPGs until the Eastern Europen developers came out (CDRed, and some others - GOG, Gamersgates) - real question is wherther it will be a sustainable competition or they - platforms and developers - will be able to stay around not throwing stones at bioware or EA - but love the choices

brownba3
brownba3

I won't cry if EA drops steam - although I think it will be only to replace it with their own online presence/distrobution system. - Dislike the fact that I have to have an online connection to play/install a game I bought as a CD. I would have downloaded the game if I wanted to run the service in the background. I realize it is a good service that provides updates and patches - but still would prefer to do it on my own (allows the player to utilze the updates and various non patched issues as they want). Also don't like the constant disc checking (DRM? DRL?). It has gotten better, but every now and then Steam shut me out of my own game. Longing for the good old days.... Commodore computers and the text based....

CaptainHerlock
CaptainHerlock

@DaWarthog Actually according to EA's user agreement; "The products and services that we make available on the Websites may be downloaded or accessed for at least one year after you have completed your purchase." It's there in the terms of service. They give you one year to download your game after you've purchased it. They typically don't retire a game after one year. But as usual, gamers invent their own version of it, and then repeat it until it BECOMES "fact", and the truth is eventually lost. And how is that any different than Valve and Steam's terms of service agreement? "2. In the case of a one-time purchase of a product license (e.g., purchase of a single game) from Valve, … Valve may, but is not obligated to, provide access (for a limited period of time) to the download of a stand-alone version of the software and content associated with such one-time purchase." What's that? "May, but is not obligated to provide access"? Doesn't seem like Valve are the "swell guys" that everyone is making them out to be in this case. We know the whole story. "EA BAAAAAAAAAAAAD!!!". It's been repeated so much it's become a broken record.

airsoftmanic
airsoftmanic

i think EA will eventually cave since Steam is one of the most popular programs out there, are they really going to deny themselves sales because they cant steal our email addresses? i doubt it. i'm going to wait till the week before to pre-order, still a long time till October.

Angel_Belial
Angel_Belial

And I want Half-Life 3 on my console. But we don't all get what we want, do we, Gabe...

DaWarthog
DaWarthog

@ CaptainHerlock If EA gets to sell their games instead of Steam they are planning to make people own the game only for a year in a attempt to get people to then buy the newer version. EA will not tell you about all that.

DaWarthog
DaWarthog

EA just cares about their money, they only care about capitalism. Customer service is the last thing on their mind. If EA gets steam out of the picture they will not have to split the profits with them.

CaptainHerlock
CaptainHerlock

@Ngaan Let me be the one to break the bad news to you; VIDEO GAMES ARE A BUSINESS. I'm sorry to have to be so blunt, but Valve is just as much a business as EA is. What Valve has done is to bundle a piece of software with their games, and the end user has no choice when to whether or not they use it. That comes close to what Microsoft did with Internet Explorer back in the 90's. And no, it's not different because "this is video games". The Steamworks "platform" also closes off digital distribution channels like Direct2Drive, because the Steam program is integrated into the game itself. A "respectable reputation" it seems that has been built on some very unethical business practices, that gamers have chosen to turn a blind eye to, all because they feel that some how Valve is a less evil empire "because this is video games". This benefits the consumer because now you have COMPETITION. Much like brick and mortar stores use different sales to get you in the store, Valve and Steam are going to have to up the ante. Monopolies are NEVER good for the consumer. Competition in a free market will benefit the consumer. I treat Electronic Arts no different than any other company. If they have a game I want to play, I buy it.And I'm guessing that you also have more than one EA title in your library. I don't care if someone at EA's accounting department doesn't play a game, that is IRRELEVANT. It's not their job to play it.

MrGoldfish1
MrGoldfish1

@XanderZane I was about to ask you if you looked like your profile picture in real life or did you just pull it off the internet. But now that you said that you have balls. I guess your just a 60 year old pervert who pulled an image off the internet to use as your profile picture.

XanderZane
XanderZane

@Blue_fin 1) Steam is the iTunes of gaming service. 2) Their servers has the best anti cheat methods. 3)EA will suffer with out steam. 4) Steam has better sales catalogue than ea store 5) Cs :GO is coming on Steam as well as consoles which will outsell BF3 and CoD. and finally EA suck my balls ----------------------------------------------------------------------------- 1) True even though Steam is like a little baby boy compared to Apples Itunes and Apps download which is a full grown man. Steam is closer to Amazon's music and movie downloads. 2) Don't know if they're the best, but they are definitely good. 3) No. I don't think EA will suffer at all. Guess you haven't seen the pre-orders. Gamers will buy the game whether it's on Steam or not. 4) Many PC gamers who own a XBox 360 or PS3 will just get those versions instead. Otherwise they will get the boxed PC version. 5) Don't even know what Cs:GO is, but it definitely won't outsell MW3. It won't even outsell CoD:BO. EA still sucks for many other reasons, but keeping BF3 on Origins isn't one of them.

AncientDozer
AncientDozer

@Frame_Dragger Yeah, I saw it at the end of your post. As I said, for some reason game spot's inbox decided to cut out 3/4's your message. Truly. It is a frustrating issue but also one that is a little fascinating. Once you stand back and stop fuming. If that's at all possible. We won't know until battlefield launches.

Ngaan
Ngaan

@CaptainHerlock In what way does this benefit the consumer? Between DD and disc, there is no variation in retail price, and it stands to reason there will still be no variation when BF 3 hits Origin. No one is arguing EA hasn't the right to distribute their product as they see fit. People are angry because EA is run by a bunch of chuckleheaded businessmen who clearly do not use their own products. Valve has earned their respectable reputation through hard work and quality products, and EA has earned their reputation for their lack of hard work and mediocre products. As consumers, all we can do is base our opinions of EA on past dealings with them. It should therefore come as no surprise some people are angered by the fact that if they want to play the ONE good game EA has lined up for release this year, they have to abandon the DD platform which works well for them to adopt EA's weak facsimile thereof.

KlnP1987
KlnP1987

I support EA in their endeavor & if u dont like something u should hav the right to pull out and not utilize it. Now as not to be biased I do use steam, but I also would use any other and hav games which are not from steam. Steam works and having an online backup of my game is a good thing, the specials and deals are also a plus. Steam is not the devil and its simply up to us gamers not become totally dependent on it

999realthings
999realthings

EA just outright say that you're not putting on it on Steam just so you can boost your chance of digital download service. Including Steam is the best option if you want to please your customers.

AncientDozer
AncientDozer

@CaptainHerlock Exactly. That's how I see it. Right now it seems to me that Steam is some kind of monopoly without any serious competition. It has very little reason to innovate or improve beyond the occasionally hissy fit of fans. Impulse is still a ways away. Origin sort of comes in and turns it into a mexican standoff. That dynamic increases the possibility of competition and innovation. Or they can resort to shady tactics, who knows.

CaptainHerlock
CaptainHerlock

Gabe Newell is starting to sweat. Considering the man's girth, that's not difficult for him. Pound for pound, EA is still one of the biggest boys on the block. Without them, Steam is going to have a huge hole. And for those who are siding with Steam, I always see many around here talk about "competition is good", but it seems that's not the case. A lot of people are so enamored with Steam, and the thought of it being "future tech", that many give them a free pass. Steam holds your games hostage, and if you dare remove it from your system, it takes your games with it. It also is very problem prone. Gabe Newell learned this little lesson from his days at Microsoft; bundle a product with another program, and then remove the choice of using it from the consumer and you create an instant monopoly. Then you overcharge your customers because the competition has been effectively squashed. If you guys really believe the lines about "competition", then you'd embrace Origin. I think it's fair to ask if many of you really like using Steam? Or do you just put up with it because you have no other choice if you want to play PC games?

AncientDozer
AncientDozer

@Frame_Dragger ?$!&% What is a Frame Dragger? I keep typing Flame Dagger! (edit - I just saw the rest of your message. For some reason the inbox cut off 3/4's your entire message) Anyway, I ca't believe such an adjustment would be so hard. I realize steam is very convenient but I still remember a time before it. Freshly, in fact. I still remember life before facebook. The closest thing we had was Battle.net 1.0 which was reasonably good. I'm sure people will adjust fine once they get over their prejudices. But either way, I'm probably getting it for the console so the issue ultimately doesn't effect me anymore. Edit - I suppose. It is, like DRM and always-online, a very slippery and dangerous slope. However, one might consider Steam to be a monopoly and without any kind of real competition, well, there's no saying they're going to improve or innovate. I always hear conflicting things about steam's quality. Some swear by it and others call it an unreliable system of control. So clearly it's not doing it for anyone. I imagine Origin will try to improve itself to cut a niche for itself compared to Impulse and even Steam. Will it succeed? I don't know. I just think it's petty to throw in the towel because they aren't doing something we like. That's like abandoning, I don't know, Halo for changing the pistol or Zelda because they changed Link's hat. @Oni I don't know. People, on average, behave in "stupid" ways. Of course it's all subjective. We would all feel silly if it does turn out to be a problem on Valve's end. Of course, we'd first have to accept the idea that valve can do wrong (which I have).

nickery123
nickery123

They're not going to get a yes, if they do everyone who wants a digital download will forget about origin as they all already have a steam acc I'm sure.

Oni
Oni

EA will never "get it". I'm sorry but I don't want a "relationship" with them. I also don't want their Origin app on my computer. "This is not our choice". Oh really? That's convenient, especially since this all happened around the same time Origin made its debut. EA, we aren't as stupid as you think we are.

Karnya
Karnya

Im surprised about the EA hate. Steam is ultimately a business too and don't always perform in the best interests of consumers in providing patches and other content quickly. BF3 will rely on a happy customer base and having Valve as a controlling factor in that doesn't really represent good business.

Tacoholic23
Tacoholic23

EA Quit sucking d*** for once and let us have battlefield 3 on steam!....least you could do after all you have destroyed..

Blue_fin
Blue_fin

1) Steam is the iTunes of gaming service. 2) Their servers has the best anti cheat methods. 3)EA will suffer with out steam. 4) Steam has better sales catalogue than ea store 5) Cs :GO is coming on Steam as well as consoles which will outsell BF3 and CoD. and finally EA suck my balls

jambubby74
jambubby74

I have chosen not to purchase EA content for years. Reason #1 is that they produce consistently underwhelming games (there are some exceptions.) Reason #2 is because of situations like this: "At present, there is only one download service that will not allow this relationship. This is not our choice, and unfortunately it is their customer base that is most impacted by this decision. We are working diligently to find a mutually agreeable solution." What the hell does that mean? I suppose it means nothing that Steam has one of the most satisfied customer bases in the industry. It isn't the customers that are upset, it is EA corporate who can't stand that they need Steam as a partner, and therefore want to portray them as doing something wrong. Oh wait, why do I care? I wouldn't buy the games even if they were on there.

Joeh87
Joeh87

@GunnyHath, I Don't think Microsoft are as selfish as EA ;) I've actually come to like Microsoft, whereas my hate for EA is getting bigger, I really can't see BF3 going to steam sadly. Damn you EA!

Toysoldier34
Toysoldier34

@GunnyHath Maybe, only problem I see with it is Steam and Origin are more Store fronts and launchers, while GFWL is more of just an in game thing.

GunnyHath
GunnyHath

It may use Origin as well as Steam, as Bioshock 2 uses Steam and Games for Windows Live, for example.

Toysoldier34
Toysoldier34

Selling your games on Steam is smart since it seems like the vast majority of PC game sales come from Steam. I know easily 80% of my PC games are from Steam. I have well over 250 games on my PC and over 200 in my Steam Library alone.

pezzott1
pezzott1

Battlefield 3 will use Origin anyways... have it run through steam AND origin will just not work. I dont think EA will negotiate with battlefield 3.

GunnyHath
GunnyHath

I'm buying BF3 either way, but I'm waiting until it comes to Steam, or the last possible moment. Whichever scenario comes first, gets my money. I want this game on Steam, EA has enough money.

DeadrisingX1
DeadrisingX1

Is it really that big of a concern that it's not on steam? There's always GameStop, or Best Buy... etc.

Reyveign
Reyveign

@duderdave It sounds like you either are a unique case, or you simply focused on the downside of one or two times & stuck with it. Right now there are 2.2 million users logged into Steam. I'm pretty sure that takes a lot of time to sift through support tickets. I have had problems in the past and it only took two days to fix. Emails were actually helpful. I have had problems with EA in the past and oftentimes would get auto-replies that didn't even relate to my inquiry. Also, for each and every game on Steam there is a forum. Most times you can avoid contacting customer support at all and just post on the forums for a solution (if one isn't posted all ready). I've never experienced this server shutdown problem you're talking about. Steam itself is a program. If a game server goes down it's not Valve's or Steam's fault (unless it's a game made by them). The only outstanding problem I ever had with Steam was the client updated and one of my larger games was somehow uninstalled and I had to spend the day reinstalling it.

duderdave
duderdave

There is a difference between customer service here too. Personally, I have never really had any major problems or seriously major delays in customer support from EA (though I have some friends who say they have). Steam, on the other hand, has one of the worst customer support and customer relations I have ever seen. Twice, I have had to open a support ticket only to have to wait for ONE WEEK each time to get some sort of an answer. That is pathetic. Another thing Steam is known for is turning off servers in prime time simply to put up new ads that they could easily have done earlier in the day to avoid this. Also, when Steam crashes, as it does often several times a day, they often never really apologize or give a reason for the crash - your game just goes down and their mutism message to you is "Deal with it". If Steam had better (real) customer support and customer relations, I think they would be in a postion to blow the competition out of the water. But, it is things such as what I stated above that are actually holding them back from being a truly AAA gaming service. I think it would be wise for EA to sell BF3 on Steam in the long run, but I can fully understand their quite legitimate real customer support concerns.

raahsnavj
raahsnavj

Well I know Newell is right on the mark for me, I won't even buy a game on the PC if it isn't through Steam anymore. Retail games make me register their crap through their portals usually and I'm sick of that. And I don't want to have Impulse, Steam, Origin, and whatever else comes along... The whole debate is whether or not DLC also goes through Steam and honestly DLC is a problem with games these days. I'm not getting EA Nickel-ed after I buy a half-done game with all the DLC that fills in the rest. If I know something has DLC I'll just wait until it doesn't and all comes in one package. Never release that and I guess I'm done game buying from you.

jer_1
jer_1

I'm not a fan of Steam, but I already hate Origin more mainly for the fact that they don't even bother to give you patch information for their games (no links, no auto updates, nothing at all). They don't even let you play older digital download games like Crysis (that were orignally bought through EA's crappy download manager without "going around" their system. Origin is not a good service by any means, so I'd take steam first as much as I don't want to.

AncientDozer
AncientDozer

@Frame_Dragger I keep writing Flame Dagger. Anyway, there's a difference from "I'm extremely disappointed with what has happened and I'm going to send an e-mail/letter/dirty message" and "I refuse to buy a game because it's not on a specific service". I could understand if they were ONLY selling it on Origin but last time I checked? You can still go to actual stores and as terrible as origin is, you can at least still use it. Even if not, again, there are still stores. This "Steam or nothing" nonsense is absurd. I've never used the feature but I've heard you can add games to steam or something? So, really, if you can do that then what is the fuss? If nothing else, it means I'm definitely getting it for the console so I can circumvent the problem entirely.

MasterTheHero
MasterTheHero

@dRuGGeRnaUt This is a little bit different than the usual monopolies and I'll explain why below: 1.) People still have a bad taste for EA back when they were the #1 publisher in the world. They remembered the day where CEO Larry Probst was in charge and only focused on making money rather than quality games. So to have EA creating its own service to compete with Valve, reminds people of the old money hungry EA. 2.) People have already established personas and friends on Steam. No one wants to use 5 different "library" applications to manage all of their games. I don't want to download a 'library' app for EA, one for Activision, one for Steam, and one for Ubisoft. This is the inherent problem with having Origins as competition, that would mean it could incite 5 or 6 different friends lists to keep track of. 3.) People really love Valve and the quality of their products. Though there have been some glitches and needs for workarounds in Steam, overall their game library works most of the time and the prices are not that unfair. If their prices were unfair, gamers just either wait for the sales or buy their game direct 2 drive from another company. Me personally, I don't mind having a separate downloader for EA games. But I will mind if I need 6 different programs to play games I was playing fine through Steam or DVD purchase.

AvnKnight
AvnKnight

I dont know how this is gonna turn out, but steam without EA seems like itd hurt EA more.

OldKye
OldKye

@Rocker6 um no... they are both company's that are capable of robbing cheating and stealing lol a few discounts to keep you checking steam is a way of increasing profits not "treating their costumers right" all that statement proves is valve is the better thief's lol also actions speak louder then words if they just left it on steam and wanted origin to compete would be like Xbox making all games(like fable) tech(like kenects) and DLC available on the Ps3 I'm sure they'd make money but way more people would buy ps3 cause it's a ps3 and a xbox360 your logic makes no sense to me at the end of the day both steam and origin have their problem and all you and me and consumers care about is whats the easiest/cheapest way to get our games

dRuGGeRnaUt
dRuGGeRnaUt

People should be happy their is(or at least trying to be) some competition to Valves steam service. They currently enjoy a great monopoly of digital distribution. If there was competition, their prices would start to change(as in get lower due to having some competition). I find the fanboy world so strange, and most of you would oppose monopoly's of any kind, somehow when it's a game company you like, it's okay. Well im sorry it isnt, having only one company to choose from leads to the consumer paying more, and getting less. There is nothing wrong with competition, and you should all be encouraging it... what if there was only one console maker? or only one mega-game-developer? it would become horrible. I don't see how having MORE options to download games from = bad.. 10 years ago, if you were to try and convince me there would be "download distribution service-fanboys" I would have said "no way"... well here we are.

mortis1982
mortis1982

At the end of the day if you want EA games looks like you will be downloading Origin or stealing them. EA is trying to make their business better probably not the best way to do things, but having two different services competing is usually good for the consumer.... also side note Gamefly, Gamestop are starting their own PC gaming digital services as well, so who knows who will win in the end. Steam does currently have the most users but only time will tell which service will be the best.

lfebaggins
lfebaggins

This Origins Only crap will come back to haunt EA. Although I'm rooting for BF3 to be the MW3 killer, MW3 is going to roflstomp BF3 and EA is going to be knocking at Valve's door again. Valve > All. True Story.

sidewinder_na
sidewinder_na

@eriktkire, EA want proprietary services, meaning that if at the end of the day they don't call the shots... they no happy. even if they'll make tons of money from it.