Uplay Services on Xbox Live Struggling with Watch Dogs, Other Ubisoft Games

Microsoft issues service alert today, informing Xbox 360 and Xbox One gamers that online services for handful of games are impacted.

Microsoft today issued an Xbox Live service alert, asking gamers for patience as the company works out connectivity issues on Xbox 360 and Xbox One for various Ubisoft titles, including the recently released open-world game Watch Dogs.

In a statement on Microsoft's website, the company says affected services include joining other Xbox Live members in online games and managing friends lists and tracking what friends are doing. The issue appears to be related to Ubisoft's Uplay service.

"Are you having trouble using the Uplay feature on games like Watch Dogs, Trials Fusion, Child of Light, and Assassin's Creed IV: Black Flag? We are working with our partner to get the issue resolved as quickly as possible," Microsoft said. "Thanks for your patience. We'll update you on our progress as soon as we have more information."

Other Xbox Live services, like purchase and content usage and entertainment applications, are unaffected. We will update this story when more information becomes available or when the issues are resolved.

Watch Dogs launched Tuesday, May 27, and thanks to a rapid influx of new players, Ubisoft's servers got hammered and some users were not able to log in to Uplay. For more on Watch Dogs, check out GameSpot's review and what other critics are saying.

Eddie Makuch is a news editor at GameSpot, and you can follow him on Twitter @EddieMakuch
Got a news tip or want to contact us directly? Email news@gamespot.com
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Eddie Makuch

Eddie Makuch is a news editor at GameSpot, and would like to see the Whalers return to Hartford.
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244 comments
blastedchutoy
blastedchutoy

I just started playing Watch Dogs again on my Xbox One and I noticed I couldn't play the Conspiracy trip. I checked to see if I had it downloaded- I did. I restarted the game and still nothing. I uninstalled the game, the season pass, the palace pack, Conspiracy, and the All Access Pack. Then I noticed the season pass and the Palace Pack weren't uninstalling. Then, I went back to game and anything to do with the season pass, wasn't working. I hope this isn't permanent because I kind of wanted to play the T-Bone DLC, but I haven't even seen that in the store yet.

Sevenizz
Sevenizz

I know trollbaiting Xbox is trendy lately, PSN has some game breaking problems - where's this story?

www.gamrreview.com/news/91521/watch-dogs-has-game-breaking-uplay-amp-psn-bug/

Aaronp2k
Aaronp2k

get used to seeing the words xbox and struggling in the headlines fanboys, because you are going to be seeing a lot of that this gen.

Sevenizz
Sevenizz

Eat some crow and change the headline gamespot. This is a confirmed Uplay issue, not XBL. You're treading on liable with this potentially damning story.

Man, who edits these stories?

Sevenizz
Sevenizz

These issues eventually get fixed. The early adopter is dead - accept it, freakin entitled gamer crybabies.

Vodoo
Vodoo

What is with these frigin companies (Ubisoft) not upgrading their infrastructure BEFORE the game launches? Ubisoft had no problem boasting about how Watch Dogs was gonna be the biggest franchise in history but didn't think the "biggest franchise in history" needed better servers? Especially since the single player is integrated with the multiplayer.

I bought the game for PS4 and had issues earlier today where it took a few attempts to login to Usuck. I feel bad for pc players that are totally reliant on Usuck.

They wait for stuff to break, even though they know it beforehand, and inconvenience paying customers instead of taking care of business up front. Plus it looks like there's millions of people buying the game if their servers don't work. Probably another publicity stunt.

RevLux
RevLux

It's not just Microsoft systems that have had issues with U-play in Watch Dogs. Since launch it would take up to 6 tries before I could connect to the U-play service in Watch Dogs on my PS4. Thankfully it seems to have been fixed today. I didn't run into any issues with it. Hopefully they will get it worked out for the XB1 and 360 versions as well.

deathstream
deathstream

Ubisoft needs to ditch UPlay and start over again.

majere613
majere613

There would be a certain irony involved if this was down to a hack attack on Uplay.

TheWatcher000
TheWatcher000

I think the gaming community in general lost it's "patience" with UbiSuck some time ago.

devilzzz2014
devilzzz2014

Ubisoft hurting the Xbox brand name right now.  MS can't be too pleased.

daviddaub2
daviddaub2

so what's going to happen when watch dogs is played on xbox live, will it not work.

Aaronp2k
Aaronp2k

so much for xbox live's "reliable" network. works fine on ps4.

Thanatos2k
Thanatos2k

Uplay is garbage.  Give it up Ubisoft.

monkeysxmoo35
monkeysxmoo35

Yeah I've noticed stuff like this for season pass holders (like me). I only have Palace and Untouchables nothing else. I hope it gets fixed soon

cratecruncher
cratecruncher

Next time Gamespot runs one of their "Why are we still fight the console wars?" articles I'll link to the headline in this one.  Tsk, tsk Eddie.


catsimboy
catsimboy

Ladies and gentlemen, the future of cloud gaming! Marvel at companies who are too cheap to keep enough servers for peak usage so every game launch will always have problems.

seanwil545
seanwil545

Before Watch Dogs released, there was a lot of perceived "b!tching and moaning" about Uplay around the internetz, particularly in the Steam forums.

It would appear that those outspoken individuals knew a thing or two about the service.

I held off buying Watchdogs for PC...feeling pretty good about that move.

thenephariouson
thenephariouson

"Xbox Live Struggling with Watch Dogs, Other Ubisoft Games"


Ahh, "Other Ubisoft Games", soooo some kind of coincidence perhaps...........

bostongamer21
bostongamer21

Remember the days when you could install a game you bought and be able to play it without having to log into something else first...

dafoozlady
dafoozlady

I can't believe I'm defending M$ but...  It's not XBL or PSN causing this issue.  It's Ubisoft and their UPlay servers.  It works better to rant at the source of the problem.  Just a friendly suggestion at a direction to aim today's required comment posting angst fit.

Techtroll
Techtroll

"The issue appears to be related to Ubisoft's Uplay service." What else is new??

Sevenizz
Sevenizz

Holy trollbait headline gamespot. This is happening to Sony systems too. It's obviously a Uplay issue and not XBL.

Aaronp2k
Aaronp2k

@Sevenizz ps4 doesn't have this issue. therefore its a problem with the uplay service connecting to xbox live and not a problem with the uplay service itself. it may be the developers fault but it could be microsoft's fault for making it awkward to code for matchmaking. Titanfall certainly had plenty of problems when it launched as well and so did battlefield 4 a lot more so than the ps4 version. If you remember right xbox one is supposed to get dlc first for battlefield 4 and yet ps4 got naval strike first because xbox one had loads of problems with that dlc :).

Zloth2
Zloth2

@Vodoo  Nah, this happens all the time.  If they upgraded their servers to handle THIS much load then, two weeks from now, they would have several million dollars worth of server power doing nothing at all.

flyingdutchdog3
flyingdutchdog3

@VegasAceVII  No ... are you struggling with those nasty hemorrhoids again? Cause you really are a pain in the ass.

TheWatcher000
TheWatcher000

@majere613 

Considering the stupid PR stunts they've pulled lately, I would not be surprised if it was intentional, to give the feeling of "realism".

 

flyingdutchdog3
flyingdutchdog3

@Aaronp2k  If you cared to read some of  the comments some PS4 gamers also had issues with Uplay.  It's not much of an intellect when all you have to say "it works on mine," and thus assume it works fine on all PS4s.

RevLux
RevLux

@Aaronp2k  It works fine today but yesterday many PS4 owners, myself included, had problems connecting to U-play when the game starts. So it's not just Xbox live. (There have been reports of similar problems with the p.c. version as well.)

deathstream
deathstream

@cratecruncher


You could link enough articles to crash the UPlay servers.  They are pretty shameless in promoting the flaming.  Then they take away your ability to say the word that looks like "roll" with a "T" on the front.

isshiah
isshiah

@Zloth2 @Vodoo our servers are doing nothing at all, nothing at all,  nothing at all....


Stupid sexy servers!

Zloth2
Zloth2

@deathstream @devilzzz2014  Well, most people that read boards like this anyway.  A lot of folks out there will have no clue what's going on so MS is making sure everybody knows it ain't their fault.

Aaronp2k
Aaronp2k

@flyingdutchdog3 @Aaronp2k ps4 got fixed first. xbox one is harder to fix it seems, I wonder why?


maybe coz xbox live sucks. you know what else had more problems on the xbox one than the ps4?


battlefield 4


and you know what game had problems on launch for xbox one?


titanfall


pffft...the power of the cloud. so much for that.


for the record uplay has been fine for me on assassin's creed and watchdogs on ps4. not had any issues at all.

RevLux
RevLux

@deathstream @cratecruncher  Unfortunately we are, at least partially, to blame. Since the only reason they use provocative titles like that are because they get far more of us to click on them.

flyingdutchdog3
flyingdutchdog3

@Aaronp2k Okay fanboy ... whatever you wanna believe... it is impossible to have rational discussions with fanboys so I will leave you with your delusional myopic OPINIONS.  You have totally blocked out other PS4 users and their experiences.