Square Enix users complain about the contents of its mystery Christmas box

Many users unhappy with Steam keys for Tomb Raider, Just Cause 2, Hitman: Blood Money, and Dungeon Siege III in £4.99/€6.99 mystery box.

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Hundreds of customers have got into the spirit of the holidays by complaining about a festive Square Enix promotion that saw the company hand out Steam keys for Tomb Raider, Just Cause 2, Hitman: Blood Money, and Dungeon Siege III for £4.99/€6.99.

The Square Enix Christmas Surprise box was offered to European customers between December 12 and 20, with the mystery box promising an unspecified selection of items that had a combined retail value of £50/€75. When the games were announced at the end of last week, however, some customers (quotes provided as written) proved that people really can complain about anything on the Internet and took to the Square Enix blog to vent their frustration.

"Wow a whole lotta nothin what a waste of a fiver I only play RPGs had been hopin for atleast one ff or something atleast worth playing and that voucher is just a rip off hell no will I be wasting any more money in your store," said user kimmonie.

"I was hopping for Sleeping Dogs with all DLC and FF8, but expected that kind of rip off, so no dissapointment, rather confirmation what I suspected. All this games in pack I can easily buy for less than 20€," added eikichiy shortly afterwards.

Many users emphasised that a lack of any Final Fantasy titles in the bundle was a key reason for their disappointment. "Total let down... Was expecting atleast 1 Final Fantasy game! Shame on You square!" said Martyric. User Xemnaroth added that they felt "cheated" by the lack of a Final Fantasy title. Many users felt that Square Enix would have included its recent PC re-release of Final Fantasy VIII in the mystery box.

Some other users voiced their dissatisfaction that they could pick up the games from the £4.99 bundle individually in various price promotions for approximately £10 at the time.

User medion_no summed up the situation felt by many of the Square Enix blog's commenters. "If you settle for nothing good with you!. Pathethic is defending a multimillion dollard company that puts in its 'christmas suprise' a game that is gonna receive a 'Definitive Edition' just around the corner, a game from the PlayStation 2 generation, two low key and bargain bin games. Ah, and sold it like it was the panacea. But ok man, im dome with this is not like were gonna get a refund or something. I just wanted to make my point in here."

In announcing the contents of the Christmas Surprise box, Square Enix community head Phil Elliott said "we hope you liked what you received--we had a lot of fun putting the Surprise Box together."

"Let us know what you think, and we’ll take all the feedback on board for next year!"

Discussion

434 comments
Total_mischief
Total_mischief

So by RPGs I guess they mean games with ridiculous, unbelievable, shitty characters killing vegetables in the desert for a living. I guess they would complain...

Aragorn823
Aragorn823

Omg... reading all those grammatical errors from those comments from complainers is making my brain hurt.. "ah ah ouch".. learn to spell damn youuuuUuuUuuU~!!! lol..

jay_wired9
jay_wired9

What kind of moronic asshole buys a MYSTERY item, and then bit*hes when they didn't get what they wanted. smh

Horndawgie
Horndawgie

I guess that shows them not to buy a mystery bag, not that they will learn anything. These idiots need to bitch slap themselves into oblivion.

bahamutdragons
bahamutdragons

"We had a lot of fun putting the Surprise Box together".  You put a bundle of 4 old games together. If that's your idea of fun, maybe games isn't your business.  I think it's completely legitimate to expect Square Enix to put a Square Enix game in their bundle.

Tigerbite2
Tigerbite2

*Buys Mystery Box* OMG WHY THE HELL ARENT THERE ANY GAMES I WANTED IN THIS BOX THAT I HAD NO IDEA WAS IN IT. GRRRRRRRRRRR


Today's logic: Complain until you get what you want for absolutely nothing.

GH05T-666
GH05T-666

Be happy with what you get, or don't buy a mystery box next time!

TheExxorcist
TheExxorcist

I've spent more on hamburgers that taste like nuclear waste... Be happy with what you got.

That's a lot of game play in that little package for a little change... ungrateful little bast*rds

ChristysXmas
ChristysXmas

Tomb Raider alone is worth the money, let alone you also get Just Cause 2 which is one of the best open world games ever created. These people really are a joke.

Diegoctba
Diegoctba

These pc gamers are a joke, they just complain, nothing is good for them, if someone release a game for the platform, they complain, if don't, they create petitions and keep begging over the internet.

TORCEDOR
TORCEDOR

these are good games , as physic laws go , people who crib will constantly crib in which ever motion they may be in.

Wawas20
Wawas20

well dont buy a mystery box then. cant complain about it. next time dont buy it if ur gonna complain so much

blackace
blackace

Not sure why anyone would be expecting a $30+ game when you paid only about $10. I agree that they should have at least included a least one of the FF games. FFIX or X would have been a good deal. Most of the stuff they included gamers had already played and beaten 10x's over.

WoodenStick
WoodenStick

this is why Rockstar doesn't want to release GTAV on PC, the complaining user comments in this article are the reason why, it's not worth it.

sanchango
sanchango

"A boat's a boat, but the mystery box could be anything. IT COULD EVEN BE A BOAT!"


^This was the thought process of every person who bought the mystery box(just replace "boat" with a FF game). lol XD

in all seriousness, come on people, you got games for way less than market value. You shouldn't be complaining on something that was called the MYSTERY box. 

timoteo2k1
timoteo2k1

GTA Online dropped snow on us... snow in Los Angeles! ...and a couple of christmas themed outfits and santa hats, for free.

DomZeal
DomZeal

I paid for Dishonored: GotY for $40 back in October, now it's been on sale everywhere for almost a month. I have a rage too.

SecularSage
SecularSage

The problem with this is that people see the brand "Square Enix" (heavily associated with Japanese games and RPGs) and don't think "Eidos" (heavily associated with Tomb Raider, Hitman, Just Cause and Deus Ex). Square Enix Japan is a separate division of Square Enix Europe, and I'd be willing to bet from what I've seen that the two divisions behave almost like separate companies, including in how they promote their software.


The "mystery box" was the part of the promotion that made little sense here; if they'd done this as a Humble Bundle, they would have gotten an overwhelming amount of interest. The lesson they should learn here is that gamers appreciate value when they understand what the value proposition is; when they have expectations that aren't met, they're likely to be annoyed and angry.


When you consider the fact that Square Enix approaches Nintendo and Capcom levels of ignoring and disregarding what the fans have to say, it's entirely understandable why this happened.

Talldude80
Talldude80

Big deal! Tomb raider is worth $20 at least, so getting that game for less than $10 is a great deal! Why would they sell any ff game in a box deal? They sell those games at full price with no problem! It was a gamble and some people complained....

da_chub
da_chub

Wow, I thought it was a good deal on a bunch if good games. I see the ff complaint, since it's square, but the hate is only because because people can complain about anything they want on the internet without repercussion.

GunBladeHero
GunBladeHero

While the world suffers from problems like hunger, poverty and disease, people are crying that they wasted 5 dollars. Stay classy people.

ilovelctr
ilovelctr

Can't really care less about this kind of "welfare"  as it is just an X'mas promotion, so it won't be anything that gets your Tomb Raider graphics updated to how it looks in PS4/XONE.

bobasweat
bobasweat

£50 worth of stuff my arse

could have picked it all up for about £12


RockZillaX
RockZillaX

Wow some people are never happy. How about a Mystery Box for Australians aye?

smitherean
smitherean

Square's name is synonymous with Final Fantasy, so I can see why they might have expected FFVII. But still, how to you complain about getting a multiple 2013 GotY nominee, a classic, and two mid-budget and underplayed titles for $10? What were they expecting?

Vexov
Vexov

Mystery Box?, shouldn't it have random Steam keys for 4 games rather then set games?. If it wasn't pre-bought then why didn't they check to see if it included any games they wanted. Square Enix didn't call it the "Final/Fantasy/Final Fantasy - Mystery Box". These people complaining... i hope are few in numbers(cause that would make my faith in humanity sink lower). They can trade games, im sure people would trade FF7 or FF8 for some of those games.

Falconoffury
Falconoffury

There really are a lot of stupid people out there, aren't there?

juiceair
juiceair

Talk about taking the mystery out of the mystery box.

Seymour47
Seymour47

Wait wait wait. Let me get this straight. All of these people bought a 'mystery' box for less than $10 and are now complaining that they didn't get exactly what they wanted? What the hell is wrong with you people? You bought a MYSTERY box! You chose this! Not a single person in this world should feel sorry for your self-indulgent asses.

KBABZ
KBABZ

Gamespot ripped me off, I was expecting some hard journalism here and all I get is just parroting the facts! Shame on you Gamespot!

*ahem*. Jokes aside, this is truly ridiculous. First-World problems at its worst.

rholding2000
rholding2000

biggest problem is if u are like me and own all the games anyway . . . its a wasted £5, all ur doing is paying for the lonely surprise

TheCyborgNinja
TheCyborgNinja

I bet these same idiots write to the lottery commission when their ticket isn't a winner. I hope they all slip and break their tailbones.

ps3gamer1234
ps3gamer1234

I like those games and I would want them.

jZangetsu21
jZangetsu21

Idiots, don't take a chance and then bitch about what you get. Grow up you entitled pricks.

pupp3t_mast3r
pupp3t_mast3r

@jay_wired9 More to the point what kind of moron expects Square Enix to put Final Fantasy games under the spotlight??!? =,=


And no I'm not being sarcastic.

DevilDog982
DevilDog982

@WoodenStickI can say, safely in fact, that those grounds for your argument are wrong. Though I do think its stupid to be bitching about something so cheap, they did not say once a FF would be included. If you assume, well you deserved it.

WoodenStick
WoodenStick

@sanchango FF8 was on sale recently so you could get mystery box + FF8 for 16€, the best deal i had this year was Metroid Other M for 10 bucks.

DevilDog982
DevilDog982

@SecularSageHEY! Stop making sense and using your brain! LET THE UNGRATEFUL BITCHES BITCH PLEASE!

djpetitte
djpetitte

@GunBladeHero

yea its quite pathetic and people wonder why gamers are such whiney little bitches(yes including myself), but I say its time we do become more classy. We need to start with getting rid of games like COD.

djpetitte
djpetitte

@KBABZ

yes makes me sick and this is why us gamers have a bad rap.

Lacarus
Lacarus

@jZangetsu21 Would you be satisfied with dog poo, when you could easily have gotten gold?

jZangetsu21
jZangetsu21

@Lacarus @jZangetsu21 I don't gamble. When I buy something, I want to know what I'm getting. These people knew that it was a gamble so they shouldn't bitch about it.

jZangetsu21
jZangetsu21

@ShinobiMedic @Lacarus @jZangetsu21 Lol, well said ShinobiMedic.


And Lacarus, when was the last thing SE actually did anything sensible? People should know to tread lightly when it comes to anything from SE.

ShinobiMedic
ShinobiMedic

@Lacarus@jZangetsu21If you jump out from a roof because it might look cool, don't complain if you land on your face. You're the one who jumped out of your own free will, because it "might" look cool, which you knew.

KBABZ
KBABZ

@Lacarus Sensible and good apparently not being the inclusion of four AAA games?

Lacarus
Lacarus

@jZangetsu21 @Lacarus They are very much entitled to their bitching. SE had all the opportunity to do something sensible and good for once. They screwed it. People expected games from SE the developer, not SE the publisher.