PSN service restoration 'at least' days away

Sony says that basic PlayStation Network services won't be restored until the end of the week--at the earliest.

Yesterday, Sony said it expects to have the PlayStation Network "fully" restored by the end of the month. However, the company is scrambling to get some functionality back online as soon as possible, and today, it offered a brief update on its progress.

The PSN won't have basic functionality until later this week…at the earliest.

"I know you all want to know exactly when the services will be restored," said Sony Computer Entertainment America's senior director of corporate communications and social media Patrick Seybold on the PlayStation Blog. "At this time, I can't give you an exact date, as it will likely be at least a few more days. We're terribly sorry for the inconvenience and appreciate your patience as we work through this process."

Last Thursday, Sony announced it was performing "final testing" before the system went back online. However, late Friday, the company announced that restoration of the PSN had been indefinitely delayed due to "comprehensive system checks" and security verification.

Today's announcement comes nearly three weeks after the PSN first went offline on the evening of April 20. The following Tuesday, the company confirmed there had been a data breach, but it said some PSN services would be up within a week. Then, on April 30, the company announced it would give PSN users free content to make up for the outage and promised the network would be back online within the following week.

Last Wednesday, the company submitted a detailed timeline of the attack to the US Congress--the day before a cybersecurity expert claimed Sony knew the PSN's security software was outdated. The day after, Sony CEO Sir Howard Stringer offered an apology for the prolonged delay, and the company unveiled a free identity-theft protection program with $1 million worth of insurance for each customer.

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700 comments
chrisopo
chrisopo

any1 no how to change our playstation network passwords

Ugly_Geezer
Ugly_Geezer

Come on GS, not one of you around at the weekends to add a story?? PSN is in the middle of going up bit by bit all over the world now, and you still haven't got a story up!?

ersten
ersten

@ uncagedpaul_86 For what it's worth I completely agree with you (not to mention that I played on Amiga 500 and Commodore 64). There was obviously no online gaming. The fun bit was to discuss games with others (i.e How to solve that puzzle in Maniac Mansion). ;) nb: OK so what is the patch supposed to do besides patching?

ersten
ersten

I would not be so bold about the "great games" Sony has to offer. Firstly because the overall quality of the games has dropped consistently as far as consoles are concerned. It's been like that for ages: the publishers now try to win the market with one game and that's it. And to be honest as of today I could get rid of any game I bought for my PS3, I woulnd't miss any of them (apart from the multiplayer mode on a couple of games - how ironic is that). Secondly no one knows today how badly this will hurt Sony. As a long-time Sony consumer I am appaled by the low level of information I have received from them. But since I don't count much really there will still be consequences on Sony. They may have to give up on some markets in order to consolidate the rest, who knows. And who knows how many PS3 gamers in the UK will have enjoyed their two four-days weekends (and more) without online gaming. I will go where my friends go. I will see who is there or not.. in June..? And I don't mind paying for that. The point is not about paying anyway. Nobody would want to play a free game that doesn't work.

SIDEFX1
SIDEFX1

On a lower degrade, I am not into taking sides of video games or which company is better or who has better multiplayer blah blah blah, so any xPS3 fans who converted themselves to become x-box lovers from this then id like to say 'congrats and have fun paying your monthly fee and no matter how much you dislike Sony now, you still will notice the great games and experiences us PS3 owners will have, eitherway you and x-box fans will and still look in our direction and notice what we get and having that hold is all we need especially to frag yas one day.

uncagedpaul_86
uncagedpaul_86

Whilst playing all of these PS1 games i had realized an interesting fact, the fact that i had to "think" about how to get the best from the game, rather than be led on a rail and be told what to do every 4 seconds. I'm not saying all games today are like that, they have plenty of difficult game out there. It's just that with the older games they seem more "difficult" which gives you a greater satisfaction when you beat it. Plus, back then we didn't have the internet to tell us what to do when we got stuck, all we had was determination and patience. Sometimes the best strategy was to leave the game and come back to it the week after !! Although online gaming has without a doubt re-written the gaming world today, we should forget about the games we used to play before. They were so much fun back then without the internet and they still satisfy today. So please, go play Metal gear solid, Final Fantasy 7, 8 or 9, go play Rayman and ask yourself, would online functionality improve these games??

uncagedpaul_86
uncagedpaul_86

n case you haven't heard, the PS3 has been hacked from an outside source, meaning that some jerk could have your card details in front of them right now.Also its resulted in having the PSN network being closed for some time whilst they tighten up the security to ensure that this doesn't happen again. To be honest, it will probably happen again in the future, where theres computers, we will have hackers, FACT ! So i'm thinking "Oh no, i can't play my games online, what will i do !?" *curls up into a ball and weeps* . Well luckily the PS3 has plenty games you can enjoy without online play: Infamous, Heavy rain, Ratchet and Clank, Mass effect 2, God of War 3 to name a few, iv'e found myself investing a lot of my time playing the old PS1 games. Sure they look terrible in comparison to todays games, but the game play is still as solid as ever and, in some cases, puts some games of today to shame. Playing Rayman was just as hard as it was when i was 13 years old, and trying to get as many points as i could in destruction derby without trashing the front of my car proved to be quite difficult too. Not to mention the hours spent in Theme park world, figuring out how to run a park with out committing suicide within the first 20 mins of the game.

SIDEFX1
SIDEFX1

..remember that Sony had not actually known the true extent of the breach for up to two weeks from when they switched off, not to mention they had hired 3 computer security company's to help with investigations for Sony's complex system. Ultimately it would be better that Sony take a little longer to get things investigated and working right and also safer, better FREE network., than to rush and do a half hearted job and learn nothing from the intrusion. instead of crying and complaining with a nonstop thought how much you want your PS3 network back, just change your perspective on the matter and then maybe you wont torture yourself so much.

Fayt1986
Fayt1986

psn just updated and it will be up very soon.

slippship
slippship

My PS3's are updated, so it's coming back slowly.

Edged_out
Edged_out

PSN letting me update but not sure if im getting online yet

TheGame50401
TheGame50401

Humm, wonder why sony is being so silent now?? Is it cause they know that we know they have no new updates that they can shell out that we won't really care about anymore??

alabama2561990
alabama2561990

Can we even trust Sony anymore???? So glad ive always bought the majority of my games on the 360

blakeney
blakeney

I can see how alot of people have gone and straight traded their ps3's for a brand new 360...... but honestly.... for me, ps3 is still better in the state its in lol.

TheGame50401
TheGame50401

WIshing I kept my Gamecube and N64.....LoL

Fayt1986
Fayt1986

you guys want a sneak peak at what sony is showing at E3? well ok then..... sony is anouncing O.o that psn will be fixed soon.

TheGame50401
TheGame50401

Hell, if it's not up by then, just might have to cancel my order for Duke Nukem Forever, :(...

TheGame50401
TheGame50401

I told you guys JUNE 17th, but no one believed me....

Frosty192
Frosty192

So Sony, about that online play....

Mr_Deltoid
Mr_Deltoid

"...at least a few more days..." HAAAAAAA! First it was "a day or two." Then it was, "by the end of the week of May 7." Strike THREE, Sony. I have a PS3 and I love it. But I'm also a realist: Sony does not give one ounce of a crap about its customers. If the network needs to be down for 6 weeks, so be it. But don't over-promise and under-deliver THREE times. It's insulting. Most people aren't that stupid. I've dealt with SCEA's customer service on almost every piece of hardware I've bought from them, and some software, too. Problems with every single one: Yellow Light of Death, PS3 Bluetooth, an online game, and now their garbage surround sound bar that hasn't been out for even 6 months and now is being pulled off online shelves. I never had a single satisfactory experience with SCEA "customer service" ever. They don't know anything about their own products and their warranties aren't worth the paper they're printed on. Never again am I putting any money into Sony's pockets. DONE.

BombayNugz
BombayNugz

i personally dont give a damn about new features psn at least worked before now i cant even get on anymore.... if it takes this long to put new features in im saying f it and just lemme play online

I_am_the_moon
I_am_the_moon

sony is just taking the piss with us now. im not waiting another "few days" .

WtfPsnLol
WtfPsnLol

Whos Going To Trade In Their Ps3 For Xbox360 Today?

H_M_1
H_M_1

At least PSN is free.

SIDEFX1
SIDEFX1

Why should Sony inform us straight away if they did hit a snag, Some of their problems or business is not always ours. I am happy that at least last thursday that sony announced final testings was being performed and then i was disapointed the very next day Sony announced it will be delayed until the end of the month. Neverless it is better to get a rounding off date than no date at all. Appreciate what Sony has built for you to enjoy for many years and many great experiences otherwise consumers who are whores take what they have for granted and always demand and want more.

HGAT
HGAT

Your all getting trolled by Sony although I can't really say anything any more cause I just bought a dirt cheap PS3 cause of this and people trading there ones in for peanuts. So thanks lol can't wait to try PSN if it ever gets back up but least I got a dirt cheap blu ray player at the least and gonna eventually get some White Knight Chronicles and MSG4 on the go. But seriously I feel sorry for anyone who paid full price for a PS3, you've been full on trolled by Sony and your console is almost worthless to trade in now also.

HoldingAjar
HoldingAjar

"Free content" lol.. what's that guna be? a 45 cent avatar that says "sorry dude" haha. idc though i just got YLOD

Edged_out
Edged_out

I do really feel this is now gone over the line, for the first time i feel they are out of order not updating us on this, we should be online by now, unless they have hit a problem but they should tell us straght away so we're not waiting for nothing. COME ON SONY, INFO PLEASE....

ml2126
ml2126

I am so sick of these delays, i just want to play some cod online.

Shoinko
Shoinko

@TheGame50401 So opinionated xbox owners are to keep their opinions to themselves but its ok for you to express yours. Hypocrite.

keyboarder20
keyboarder20

I bought a PS3 because i was tired of getting the infamous red ring of death on my xbox 360. . Although i admit xbox live is a great service, even if i had to pay for it. Now, Sony can not get its act together and solve this problem once and for all. They decided to go with a cheap cost-cutting live service and this is the result. For a company that claims to be on the forefront of technology this is very poor and very bad for their reputation. My problem now is that i no longer trust Sony or Microsoft. I no longer have a xbox 360 and i am thinking of getting rid of my PS3 as well. I hope Nintendo will come out with a great new Wii. At least Nintendo offers a good and reliable service and hardware.

MagicOneUp
MagicOneUp

Update: PSN not gonna back on till Xmas...

TheGame50401
TheGame50401

[This message was deleted at the request of a moderator or administrator]

Xtatic324
Xtatic324

@SUPERSAMMOSSAUC I agree 100%. Obviously, fanboys are going to think otherwise but whatever. I like both systems equally, but 360 def has a better overall online experience.

sdhanna88
sdhanna88

@bluesteelMeGaSE what kind of features? i'd heard a rumour of cross game chat....

bluesteelMeGaSE
bluesteelMeGaSE

Much larger networks have been hacked but they work much faster in re-securing them. They either must have done quite a bit of work (good on them) or they had almost no idea what they were doing. If the gamethirst article is any credible indication, then Sony has indeed done some genuine work on not only making a comeback for the online scene, but adding some sought-after features, too.

joey_kangaroo
joey_kangaroo

This actually worked out kind of well. Now I have more time to revise for exams... I'd prefer if it didn't happen at all though.

safaridriver
safaridriver

I love how everyones like, "shut up u losers and go outside, let sony take as long as they need" and then theyll say think of the problems in Japan. Woo is me.

sdhanna88
sdhanna88

@agamer00....what about future ps consoles? lol

agamer00
agamer00

im staying on ps3 forever

TheGame50401
TheGame50401

Well, it's been 4 days since I've been banned from writing comments on here, but I have been reading through all of the comments of fellow PS3 owners, and I gotta say, I read a few that were from Xbox users, and really guys, come on, some of the stuff commented from those users were pretty harsh and uncalled for... Sittin there sayin that xbox has more/better games than PS3, and they have better exclusives, and that they have facebook, and netflix...... Well, I can name a few things that blows xbox out of the water, Like, better graphics, 3D capabilities, Blu-Ray, PS+, oh, and did I mention the one main Reason PS3 is far more better than Xbox, It's free to play online. Yeah, PS3 may not have some options as you say it doesn't, but hey, does not mean they won't add them in the future... PS3 has a long way to go, right now, it's just BEING REBORN and refreshed.... So, please xbox users, just cause you have your own opinioniated comments, keep them with yourself...

Micra-IRL-
Micra-IRL-

Please Sony, Give us some more info on when the PSN will be back up, just so we can play or chat online at least, it's been 3days since ye last said anything, all i ask is for a further update...........!!!

warbrady
warbrady

sony is lieing to us the system is pissed and there likely building it from gound up , it'll take 2'3 months to finnish

Sirbobislost
Sirbobislost

@SUPERSAMMOSSAUC well game play wise they are the same, live is a nicer but it should be since you you pay for it