PlayStation Network, SOE being 'phased' back online

After three weeks, Sony announces that the PlayStation 3's online service is being restored; Sony Online Entertainment also coming back.

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Earlier this week, Sony promised it would "fully" restore the PlayStation Network by the end of the month. Today, the company took the first step in that process, announcing that the PSN will be brought back online today as part of a "phased" return. Sony Online Entertainment, Sony's massively multiplayer service, will also be coming back as part of the process.

The PlayStation Network is coming back today.

"The restoration of the services across the Americas, Europe, Australia, New Zealand, and Middle East are beginning, and consumers will be able to enjoy some of the online functionality provided by both the PlayStation Network and Qriocity services," the company announced in a statement. "Phased restoration in Japan and other Asian countries and regions will be announced in due course." The first phase of the restoration includes online gameplay and chat functionality, but the PlayStation Store will remain offline for now. Third-party services such as Netflix, Vudu, and Hulu will also be back online.

Kaz Hirai, deputy vice president of Sony Corp., also apologized about the prolonged outage. "I'd like to send my sincere regret for the inconvenience this incident has caused you, and want to thank you all for the kind patience you've shown as we worked through the restoration process. I can't thank you enough for your patience and support during this time. We know even the most loyal customers have been frustrated by this process and are anxious to use their Sony products and services again. We are taking aggressive action at all levels to address the concerns that were raised by this incident, and are making consumer data protection a full-time, company wide commitment."

Sony also said that it had implemented new security measures as part of the PSN overhaul. As part of the process, the company has implemented a new firmware update (v3.61) that requires users to change their passwords. Sony has since posted FAQs on resetting passwords and on the PSN restoration as a whole.

Today's announcement comes more than three weeks after the PSN first went offline on the evening of April 20. The following Tuesday, the company confirmed there had been a data breach, but it said some PSN services would be up within a week. Then, on April 30, the company announced it would give PSN users free content to make up for the outage and promised the network would be back online within the following week.

Last Wednesday, the company submitted a detailed timeline of the attack to the US Congress--the day before a cybersecurity expert claimed Sony knew the PSN's security software was outdated. The day after, Sony CEO Sir Howard Stringer offered an apology for the prolonged delay, and the company unveiled a free identity-theft protection program with $1 million worth of insurance for each customer.

Discussion

1398 comments
blackace
blackace

@TheGame50401 said: -------------------------------------------------------------------------------- Well, it's like this, the truth, HE has no system, only thing he has is an Atari with an antenna commin out the back pretendin it's online gamming, LMAO@blackace ************************************************************** What!?!? Who are you talking about?

blackace
blackace

I was able to reset my password. Going to download m games tonight.

nrdys
nrdys

PS3 > Xbox360

aliyah90
aliyah90

Someone please fix this reset password on soe.com

yujun_wu
yujun_wu

[This message was deleted at the request of the original poster]

Vancelvany
Vancelvany

Sony, thank you. I'm with you. Make. Believe. :)

TheDarkSpot
TheDarkSpot

@AmneziaHaze Who doesn't have a PC these days?

chaotic5555
chaotic5555

[This message was deleted at the request of a moderator or administrator]

kuruppath
kuruppath

WooHoo already updated but don't kno war other things de update had

pyshco
pyshco

every time i log in and it says i have to change my password i click okay it pauses for a second or 2 and then says "A server error has occured". what does that mean and is it happening to anyone else also any way to fix this

aliyah90
aliyah90

i have a account on soe.com for pc gamers

aliyah90
aliyah90

Why can't I reset my password on soe.com

drummerboy71
drummerboy71

Tri-State area people, if you don't know, it's back. I'm in NY and I got back on Sunday morning.

sashylkina
sashylkina

is anyone else didnt not get an email from sony with your forgotten/new password? 28 hours now WTF

animated153
animated153

I wonder what these "free game downloads" that they will be giving us as per their email will be no doubt some junk no one wants....

BoneyHead95
BoneyHead95

Very Bad year for SONY. The maker of the CD dies (He work at SONY). And there own company get hack for three weeks. And what do people do? They hate SONY for it. ): Good luck SONY I wish you the best of luck! :D I own both btw. Xbox 360 and PS3 and I sitll missed PSN.

skattestop
skattestop

Just try to log-in as you always do and it will come up with a password reset window automaticly. Shouldn't be too much of a hassle i guess, just did it with my 3 accounts.

kakotan
kakotan

So yeah Hope the freaking PSN Store is up soon cause my brother just bought DCUO and we cant play it unless we have the damn store :/

aliyah90
aliyah90

how do you restart the reset password flow

kytomasi
kytomasi

lol Japan cant log on yet but we can. yup Rasterror something is up. im not gonna buy anything on psn until japan can log on lol.

Buzduganjr
Buzduganjr

We are back in business ! Jump hit smash kill bang bang...oh yeah Thank you Sony !

aliyah90
aliyah90

they keep on saying we are unable to proceed

aliyah90
aliyah90

they wont even let you reset your password

rasterror
rasterror

Japan is not allowing Sony to start up PSN over there because Sony hasn't started it's new anti hacking system. I guess Japan's knows something we don't and we are the guinea pigs. Oh boy.

MidwestGuy
MidwestGuy

just hope the hackers r breachers go away and hack the ea servers they did not do anything to moh still people cheating

boctober
boctober

Yep, played some Black Ops online yesterday. It was nice to blast some people online after waiting for so long. But, while I waited, played up on some old XBOX 360 games. Just wanted to say I beat Gears of War and played other titles with all the downtime.

El_Esbirro
El_Esbirro

See?! everyone's happy! nobody cares. As long as you can play and didn't get your creditcard smacked broke, then it's like paradaise! And even if you got your identity and all that snatched from you, just the lawsuit makes your face grin silly. Play on dudes, play on!

rasterror
rasterror

Lets just hope their security is up to par now. Other than that I'm glad it's back up. Lets just hope this is left in the past like RRoD.

sleepnsurf
sleepnsurf

[This message was deleted at the request of a moderator or administrator]

Spacerac
Spacerac

@stokely-i don't know about all that because bill retired from microsoft, unless he still gets money. Still with as much as Microsoft is worth they do not have to charge for online. Hell they just dropped 8.5 billion to buy Skype!

stokely-
stokely-

To all the people saying "XBL is worth paying for the extra security" etc etc. A very small percentage of your XBL fees will be going towards maintaining the servers or whatever, the rest goes in Bill's pocket.

AceCometh
AceCometh

PSN is up enough to change passwords and email addresses and billing info. I just accessed mined from my computer. I haven't tried it on my PS3 yet.

TheLoneMortal
TheLoneMortal

glad to hear ps3 players can return online now

Tacojoint
Tacojoint

good to be back online, playing red dead online a blc ops all day yesterday.

TheMoreYouOwn
TheMoreYouOwn

Was enjoying getting my arse kicked online in MK9 last night. Until it got old, then switched over to DC Universe.

benny446
benny446

[This message was deleted at the request of a moderator or administrator]

shkar
shkar

Good job SONY and everyone else who aided in the restoration of the FREE !! service that is the PSN online multiplayer gaming.......hackers get a life !!!!

CWSoccer07
CWSoccer07

@ClaudiusCaesar, I get your point, they can use profits to fill in other businesses, but typically in most large companies, that does not happen. Budgets are made for each line of business in a company based off past year's profits and future profits. I can bet that XBL has a larger operating budget than Sony. And for that, likely has more bells and whistles (and ones we don't see, like security). Just as you said, I justify paying for a service, you try to justify not paying. In the end, a consumer should know that no service is free, and you have to determine for yourself if the risks of a free service is what you want.

zidan4000
zidan4000

@ClaudiusCaesar "You don't need a good product to sell well, you just need to make people believe they are getting a good one." Quote of the day I say , very logical indeed.

CWSoccer07
CWSoccer07

@mabi878, Everything you described about how PSN earns money in other ways, is the same thing XBL does. The point it XBL starts so far ahead of PSN in revenue it's not even funny. XBL has more money to play with for any number of things. And for that, it's going to always offer more than PSN in ways we cannot see (security, support, server upgrades and maintenance, research and development, etc). While that's speculation, I can 99.9% guarantee it's true. Sony can't throw money at PSN like XBL can, it's just a fact, unless they pull from profits, which investors and shareholders do not want to see.

Lezari
Lezari

...i dont understand the ppl is posting here having a 360, the only have complains about a sevices dont used, sony is working hard and i say thanks that does not happen again...SONY your comunity is with you and Japan...

ClaudiusCaesar
ClaudiusCaesar

@CWSoccer07 I got your point, you didn't get mine. M$ could use that 1.2B to fill some other holes in their business model. I'm not saying they are doing, but anybody else can assure they are not. XBL customers wants to believe they have a better service because they are paying for it (no one wants to fill rip off.). And part of the 1.2B is to make people believe they got a better deal. You don't need a good product to sell well, you just need to make people believe they are getting a good one.

MrHatnClogs
MrHatnClogs

Confirmation came! Oh TF2 how I missed you so! So glad not to play Black Ops any more on my 360!

PixelAddict
PixelAddict

Bravo to Sony and their team. I can't imagine the pressure the computer engineers at Sony were under the past few weeks. Heavy OT hours were logged, I bet. The launch of L.A. Noire (and a few other big name titles) had to mean the higher ups at Sony were being.... demanding.

CWSoccer07
CWSoccer07

@zidan4000, I think you made my point for me. You said "as soon as you accepted CC information in your service, it is your top priority to protect it and you should use some of the profits that you gain from online sells to protect that information." PSN is free, but yet you want them to protect your information. As well they should, but if you aren't paying them to protect it, how well do you think they will protect that information when it costs them their money to do so? Again, not saying they don't try hard to protect, but everything costs money. And with Sony eating the cost of running PSN, they will likely not spend as much money on it as they would if it earned money.

nightshade869
nightshade869

So happy to sync my trophies and to back up my saves on the cloud. Only a couple more days until my Portal 2 plat!!

CWSoccer07
CWSoccer07

@ClausdiusCaesar, Here's an analogy I used to describe this situation to my wife. It's like taking our taxes to a guy that will do it for free, and he does it from his home. Or I can take it to a licensed business and pay for it. One is cheaper, but one has less risk. The solo guy could have his computer stolen and I'm at risk, where as the business, if they had computers stolen with my info, they must cover damages. Which would you choose? I always chose the paid service if I can afford it. There's a reason things are free.

malec_1
malec_1

@zidan4000 Steam is a bad example. They operate with much less overhead than Sony and MS. All of their income recycles back into the service and a few games that are sure to make millions.

CWSoccer07
CWSoccer07

@ClaudiusCaesar, I think you're still missing my point. XBL and PSN are services, not hardware. Now if Sony prefers to put a one-time fee on every PS3 console sold (a fee people don't see, it's just part of the console price), then that's fine, but that's not likely what's happening. XBL is not paid for when you purchase your console. Consumers pay $60 a year to pay for a service, and with more than 20 million users of XBL, they make more $1.2 billion just from subscriptions. So the PSN Store and XBL sell downloadable games and have their own little markets for goods, and they probably break even on that (maybe sony a little more). But Sony is already 1.2 billion behind XBL. 1.2 billion that can be used for more servers, more employees, more security, more upgrades, more research and development, more support.....That's the point. Sony can't throw in a billion dollars of money just to support a service that is free. So what happens? Sony cuts corners to save money, fewer people, less security (or rather less upgrading of security), less support, and when something like this happens, the aftermath will always be worse. Which is why I said from the start in 2006, Sony's business model for PSN makes no sense.