Microsoft investigating Xbox 360 credit card theft claims

Console maker looking into report that credit card information can be lifted from refurbished consoles with simple mod tools.

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Microsoft is investigating a possible Xbox 360 security breach whereby hackers are able to gain access to personal information--like credit card numbers--even after a system has been reset to factory settings.

The Xbox 360 isn't designed to store credit card info, says Microsoft.

Researchers at Drexel University and Dakota State University told Kotaku this week that they purchased an Xbox 360 through an authorized retailer, downloaded a "basic modding tool," and were able to use it to uncover personal information like credit card numbers stored on the system.

Jim Alkove, general manager of security for Microsoft's game business, told GameSpot that the researchers' claims are improbable.

"Xbox is not designed to store credit card data locally on the console, and as such seems unlikely credit card data was recovered by the method described," he said. "Additionally, when Microsoft refurbishes used consoles we have processes in place to wipe the local hard drives of any other user data. We can assure Xbox owners we take the privacy and security of their personal data very seriously.

"We are conducting a thorough investigation into the researchers' claims. We have requested information that will allow us to investigate the console in question and have still not received the information needed to replicate the researchers' claims."

Discussion

187 comments
SolidTy
SolidTy

Hackers are attacking us from every direction, attacking our hobby....hackers suck when they steal from us!

Lulekani
Lulekani

So . . . . . For Buying Their Online Only Next Xbox You Get Rewarded By Getting Hacked And Robbed. How Considerate !

DitchyJ
DitchyJ

@TheLast1Left lol cause i had first generation. Sucks that you had a pain trying to sort it out with customer services, but the lady I spoke to sorted it out and I had a new one 4 weeks later...they also sent me a new power pack because there was issues with a few of the first gens. Im not denying their were issues, but so many people milked it and a lot of fanboys use it as ammunition. I dont believe at all that anyone would put up with 3+ RROD unless you were just very unlucky, and it seems that there are a lot of people who say they have had more then 3. Ill just agree to disagree :)

TheLast1Left
TheLast1Left

@ditchyj Really?? Come on. The system had some issues, it was all over the news and this website. It was not a secret that we are just now exposing to you. But, yes I love my 360 enough to put up with all of the RROD issues. Microsoft never even gave me a problem about getting it exchanged until the last time. They said it was past the extended warranty. I told them that the issue was caused by them not me so the warranty does not apply and I want to speak to a manager. The same guy got back on the phone and told me that they would take care of it. The same guy also told me he gets calls just like mine all day. People having the same issue over and over and over. Did you even have a 1st generation 360? Or are you just talking?

Cartybowls
Cartybowls

I know when I received a replacement 360 that it had enough data on it that I knew it came from Great Britain, and all I did was plug it in. Can't remember specifics, that was a few years back - 3 ring replacement.

ebookerd1
ebookerd1

..... What does RROD have to do with your credit card being stolen?...... (I thought i would get everyone back on track about the actual topic .... Credit cards info.....)

DitchyJ
DitchyJ

@JESSITO lol was that aimed at me, if it was? wtf are you on about you fruit lol

chuckchoder
chuckchoder

Haha I still love my 4th xbox even after 5 RROD and 1 disc drive error. I just play it way too much.

JESSITO
JESSITO

actually i had 4 red rings so your dumb, go tan

DitchyJ
DitchyJ

@BryanParksSuper But you are lying. Anyone who says they have had over 3 RROD on different consoles is talking complete B*llocks. You would either have to love the xbox sooo damn much you were willing to put up with sooo many failures, or your just full of it and over exaggerate. If you sent them off to MS, they would either compensate you for all those failings or resort to something more drastic to ensure your '4th,5th or 6th' (as some people) claim did not fail. No1 is that stupid. Im sorry but I and the rest of the community do not believe you.

ebookerd1
ebookerd1

Yeah you have to connect to live to access the data. MS isn't that stupid. You can have your points stollen from EA but that is as far as I have ever heard. To think that you can steal it from the consoles hard drive makes no sense. I am calling Troll shenanigans on this one!!!

Toysoldier34
Toysoldier34

@IceJester45 Words to live by. The only hardware I trust is the hardware I put together in my PC.

badboy780
badboy780

speed45823 what a ps3 fanboy. if you don't like the game system, why click on the topic. i think i understand you though. if you want a xbox but cant pay for xbox live, its okay, i feel your rage and how bad you want one,but keep in mind have one my own self. but don't express your hate to a system that you want but can't pay for, children, don't contradict yourselves. i really feel you on this one man. HURTS DOESN'T IT. U mAd BrO?

badboy780
badboy780

[This message was deleted at the request of the original poster]

TheLast1Left
TheLast1Left

@ditchyj I am on my 6th xbox. All because of RROD. FYI, I still have a working Atari 1600. I know how to take care of a system. The early 360's had a manufacturers defect that they really only fixed a couple of years ago. So, all of the replacements they kept sending out were sure to fail again as they had not been truly fixed. My newest replacement was after they solved teh RROD issue. So, I am sure it will last a long time to come.

BryanParksSuper
BryanParksSuper

@DitchyJ I had 3 or more Xbox's RROD on me and I took excellent care of my console. So yet again your saying we're lying. GTFO

DitchyJ
DitchyJ

@speed45823 no he hasnt lol Its nothing to do with money. The majority of people who say they have had 3 xbox's and they all broke etc..or either lying, or just really cant look after consoles. I can guarentee all these sony fanboys pretending they/their friends have had loads of RROD (even today when its virtually un-heard of, unless u bought one off ebay) have not played an xbox/they have and loved it so much it pi**ed them off that its become a threat to thier PS3 and they must denounce it/hate on it. Xbox live gold is mega cheap, less then a packet of cigerattes or 2 pints of beer - most americans can afford it if they stop supersizing their frigging fast food (only joking yanks :) love you really). Sony fanboys are really arrogant and expect they should get a lot for free because they have bought an overpriced console. The money paid into a gold account is used to improve xbox live (and it always shows), where as PS3 having it free (good for me because it means i dont have to subscribe to 2) ensures that it still has a really bad online experience, terrible browser, bad security, un polished user interface, and long as updates for huge amounts of bugs. I enjoy the PS3 for the exclusives, nothing more. You need to realise playstation + is a way for Sony making money off all these huge downfalls without making PS3 elitists angry and walk off to MS because of its more polished product. PS+ has featues that should have been standard (cross game party chat for a huge example). I love my consoles for the games, but I am also honast enough to see the downside in them without being completely blind like alot of fanboys out there. Cheers :)

speed45823
speed45823

@BryanParksSuper (It's Microsofts fault for making such a ****** console with ****** hardware. Yet u Xbots defend them. RROD and E74 were and still are a huge problem. Why Xbots want to go through when you can have a PS3 that won't break. There are Xbots out there who have suffered 5 or more RROD's on numerous Xbox's and there still supporting Microsoft. I like my consoles to last and Microsoft failed to that. Nintendo started gaming than Sony followed. Microsoft only got into consoles cause Sony and Nintendo had made consoles. Microsoft is trash and I'm only stating the obvious.) He's got a good point. So why all the thumbs downs? I guess some ppl r just swimming with money.

TTDog
TTDog

Its rare to see so many members of the Sony Defence Force out in one place... they usually prefer dark dank corners where they can fester in silence.

DitchyJ
DitchyJ

@BryanParksSuper jesus your still going, and your comments just get more ragey each time lol Serious question - Were you molested by a 360 console or something to get so angry? Or were you watching someone play it and though "sh*t, I wish the PS3 was like this, daamn, i must convert people to my console because i cant stand the fact that another console is better" What are you trying to get out of your rage comments...are you hoping people might turn around and go "f**k a duck, your right BryanParksSuper...im going to throw my console away and buy a PS3 now, because everyone is wrong except you". Jesus man, you sony fanboys just wont let up that there are other consoles out there that are doing better atm. Stop foaming in the mouth, and go blow up your girlfriend - people like you wind me up.

thebeachguy90
thebeachguy90

These corporate cheerleaders who think either company can do no wrong are just pathetic.

Arda_Daghan212
Arda_Daghan212

Blame the hacker, not Microsoft. Maybe a naive suggestion because there is always a guy making profit by stealing credit card info, after all why wouldn't he, he can... Still, no need to call Microsoft developers s.o.b's (not saying we are, maybe some people, didn't check the comments) Hell I don't own an XBOX360, I shouldn't even make this comment, but I was intrigued, maybe I am a fanboy of sony, not because I think it's superior in most ways, it just fits me better. I play excessively and if I played with an xbox, that'd be too many visits to the red circle of death repair guy. My only reason. Otherwise I can afford it. People really should stop calling each other fanboys, they might have a legitimate excuse to like one of them more than the other, if they don't and they're too stubborn to try it out, give them hell, they're not objective, religiously defending one console to the other, why should they get to call people ten year old idiots who don't know what gaming is... Wii is garbage, it's very basic family fun console, not something that a gamer would want. But it's fun, just not sophisticated. Sony should start taking people's problems with their consoles seriously before they get sued. This is one serious issue.

m4a5
m4a5

@MrHanky35 Ah, for the record, I have never needed to trade in my consoles. Still have my first sega genesis (actually have 2 that still work), n64, xbox, ps2, xbox360, and wii. I think only the sega had problems with controllers that broke and the n64 had problems with the memory pack. But otherwise its been good. So I'd say it is about how lucky you can get as much as the quality I guess.

MrHanky35
MrHanky35

ninendo makes the best long lasting hardware. everything i have ever bought sence the original nes still works, and i have 2 of em, both work. the gba (original) used to boast that they could support 250lbs or something like that, and could be flushed in the toilet, dried off, and if you still wanted it, it ran. the only faulty nintendo product was the 64 controller coupled with the fishing mini game in zelda....so many controllers...hate the wii tho :P that being said, iv gone through : 2ps2s, 2xboxs, 3 360s, and the hdmi port on my ps3 is fried (lightning, not technicly sonys fault), and i got my first gaming pc last week so thats just new.

IceJester45
IceJester45

@solidusnyc2k9, How is that reaching? What does system age have to do with this? I mean, the Xbox 360 is almost 7 years old. Does that make the RRoD less relevant? Also, the PS One and PS2 disc-reading problems were much more than simple glitches. Sure, every system has its problem. But, not every system has problems on the level of the RRoD or DRE.

solidusnyc2k9
solidusnyc2k9

lol@icejesterr45, you are REALLY reaching, dude..you're bashing on the PS2 and PS1..systems that are 12 and 17 years old! LOL! EVERY system has had its problems...my PS3 freezes when playing online sometimes, so I know it's clearly not the perfect system... but I worked at Gamestop a few years ago, and 360 Owners had plenty of RROD's or complain about their system give their games that 'circle scratch'...no system is better than the other, it's just a matter of preference, or a popularity contest....

IceJester45
IceJester45

@Mr_Mark_Legion, Don't get me started. I was working at a game retailer during the PS2 DRE debacle, and we got more than our share of angry PS2 owners whose consoles stopped reading certain discs. A friend of mine who worked at another store actually told me the store kept a defective PS2 they dubbed the "Rage PS2," which angry customers could hit with a hammer. I didn't have too much trouble with my PS2. Like I said earlier, only my launch-window model broke. I bought a 5000 series, which came out in late-2003, and it still works. I had far more difficulty with my PS Ones -- my launch unit and my 1996 model broke. I agree with @Toysoldier34 that it's kind of foolish to start calling out one company for faulty hardware. The truth is all three major console manufacturers have jerked me and many other people around. Frankly, the only equipment I trust is the stuff in my gaming PC.

valdarez
valdarez

Microsoft investigating is code for 'nothing is being done'.

holdentorana74
holdentorana74

@sleepnsurf My PS3 is one of the big ones (not slim), and it does well. Have only had one freeze since buying it 3 years ago. Sony goes wrong when they try and downsize things.

holdentorana74
holdentorana74

LOL @ Xbox fanboys! You all jumped on complaining about how bad Sony was when they had to shutdown the PSN when a seriously good group of hackers (who also hacked the CIA for gods sakes) got into everyones personal information through the PSN. Karma boys :P

Thing1232
Thing1232

Can't believe M$ is actually doing something about one of its problems. In my experience with them they don't care once they get your money, even if the problem is their fault.

dg3215
dg3215

LOL at all the Sony fanboys who will bash 360 even after all that sony has done with PS2 disc problems and the sony store, fools.

IceJester45
IceJester45

@BryanParksSuper, It took almost five years and a class-action lawsuit to get Sony to own up to the disc read error problems the PS2 had. By comparison, MS seems super-fast and very compassionate. Yet, you trust...Sony?

generalpain83
generalpain83

360 doesn't store card information locally so definitely bogus info.

BryanParksSuper
BryanParksSuper

Xbox is trash!!!! When 360 debuted and floods of reports came in bout the RROD, Microsoft denied that there was a problem. Only until 6 months later that MS said "Yeah we have a problem. You people trust MS when they flat out denied the RROD? MS also didn't believe that the 67% Failure Rate of the 360 was true. Microsoft can rot in hell.

badiie05
badiie05

@sirkel28 And that was 4 months in (from its release) haha

badiie05
badiie05

If these recent consoles are capable of being hacked, then why rush into a new console. I feel it would just come with more problems.

sleepnsurf
sleepnsurf

Well I have a PS3 slim and it freezes all the time playing games. My 360 doesn't do that. At any rate, both good systems but 360 is a clear winner for online gaming.

parrot_of_adun
parrot_of_adun

@deadruler08 Yes, I'm sure Drexel University and Dakota State University are really just Sony indoctrination camps. /sarcasm

deadruler08
deadruler08

ps3 trolls trying to spread false rumors. This isn't PSN where hackers can do whatever they want

IceJester45
IceJester45

@BryanParksSuper, Uh...yeah it is. They usually don't sell the way the publishers want. Check the numbers. Check the stories on how Resistance 3, Alan Wake and ModNation Racers sold. If ain't Uncharted or Forza, people ain't buying.

BryanParksSuper
BryanParksSuper

@IceJester45 Wow your statement Exclusives don't sell is just not true. So I suggest you STFU.

edant79
edant79

Whats the deal lately with all the negative console news... Everyone's jumping the gun on bogus claims. Do people really like this drama?

IceJester45
IceJester45

@BryanParksSuper, I thought you were done with this argument. Exclusives outside Uncharted, Halo, GT and a few other franchises just don't sell. Apparently, Microsoft doesn't think traditional retail exclusives matter much anymore. And, if system and software sales are an indication, MS is right. I'm not happy with Microsoft's decision. I miss the days when my Xbox 360 and original Xbox had a ton of great exclusives. But, at the same time, I have a PS3, PC and Wii. So, I'm good. Sony and Nintendo still make a decent number of exclusives for their consoles. PS3 has been lacking in terms of exclusives when compared to older Sony platforms. Sure, it had more than MS last year. But, that's not saying much. There were, what, maybe a dozen or two exclusives last year? That would have been pathetic for the PS2, PS One or, heck, even original Xbox.

BryanParksSuper
BryanParksSuper

Maybe you all can tell me why Microsoft won't invest in more Exclusives? Microsoft believes that having only 4 Exclusives is ok. There scared of coming out with New Exclusives. 2011 was the year of the PS3. 2012 will also go to PS3 too. Microsoft only has Halo,Gears,Forza,Alan Wake as Exclusives.

IceJester45
IceJester45

@BryanParksSuper, So, people are Xbots for simply owning an Xbox? At any rate, do what you want. When you have no logical argument, it's probably best to just call people names, get pouty and storm off -- even when you more or less started the argument. Right?

Haasdude
Haasdude

@BryanParksSuper - I don't think this was a debate. A debate implies that people are having a calm, logical discussion - you are just spewing garbage and getting all of your comments collapsed...it's not really cute anymore. We get it, you love the almighty PS3, and the xbox 360 is the spawn of satan himself. I do like how you whipped out the ol' tried and true "RROD" argument, though that hasn't been a widespread concern for several years now. Have a nice day! See you on the next xbox-centric article.

Action
Action

@BryanParksSuper If you really hate the Xbox so much, why are you even browsing the comments of an Xbox related story? The answer here is: There is no good reason. You came in to bash the Xbox and its users. Face it, you're a troll and nothing else.