Digital storefront GOG.com offers money-back guarantee on digital purchases worldwide

If a game doesn't work, you have 30-days to "return" it to GOG.com for you money back.

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If you've ever suffered from buyer's remorse when purchasing digital games, digital storefront GOG.com is out to soothe you. They're offering a 30-day money back guarantee on all of their games, worldwide.

The company writes on their blog: "So, you bought a game on GOG.com and you've run into some trouble launching and playing it on your system, despite the fact it meets the specs we've put on the game's catalog page?...we'll give you your money back. Simple as that."

The only caveat for the 30-day return is that you need to have some problem running the game. They recommend checking their support forums and contacting customer support to find a solution, but GOG writes, "If you buy a game on GOG.com and find that it doesn't work properly on your system, and [GOG's] support cannot fix the problem, you get a full refund."

The policy goes into effect starting today, but effects stretch back 30 days from now. So any title you've purchased in the last 30 days is eligible.

If you don't have any problems running the game, but you bought it by mistake or just changed your mind, GOG you have 14 days to return the game (as long as you haven't downloaded it yet).

A FAQ about the money-back guarantee reveals that things are a little trickier for game pack purchases. "For technical reasons we cannot divide a game pack (for instance, a season pass, or a pack containing the base game and its DLCs), so you’ll get a refund for the full pack and, as a consequence, the full pack will be removed from your account."

Given GOGs DRM-free, you might wonder how users won't abuse the system. GOG writes, "We know that, since we're the Internet's leading DRM-free gaming platform, [GOG's] Money Back Guarantee offer here is open to a certain amount of abuse. If you're being a bad person who's abusing [GOG's] trust of you and asking for a whole lot of your games to be refunded and we can't resolve your problems, we'll have to stop offering you refunds. So don't be that guy. No one likes that guy."

There's not an explicit limit on the number of games you can refunded for, but GOG writes, "If it seems like you're exploiting us, we'll let you know and tell you that this will be your final refund offer from us."

Discussion

89 comments
Gelugon_baat
Gelugon_baat

Finally, CD Projekt - no more merely pointing the finger at your commercial partners when a customer comes complaining about a technical issue with their games.

CUDGEdave
CUDGEdave

Good Old GoG! I love these guys!

Pyrosa
Pyrosa

GOG is stellar -- I've been replaying many of my favorite childhood/teen-era DOS games on my Android phone under DOSbox while traveling.  HUGE amounts of gameplay for very few dollars.


...not to mention some of the stellar indie titles, like Legend of Grimrock.

Hurvl
Hurvl

I'm having trouble with my Steam version of kotor, but it happened long after I purchased it and long after I got my current computer. I never run into this kind of thing within the first 30 days, it always happens years afterwards for no particular reason. It's great that gog has this policy, though, because with digital games once you buy them you can't ever do anything else than (try to) play them - no returns, no trading, etc.

RedWave247
RedWave247

I like GoG and Steam equally. I don't see why people feel the need to compare the two like some overbloated pissing contest. Oh wait, people do the same with consoles.

so_hai
so_hai

GOG and Steam aren't that comparable anyhow. Steam was initially an update client, and gained popularity from sales of games from a single developer: Valve. It then broadened it's library due to demand.

GOG is not software, it is a storefront. It is slowly moving towards the Steam model, but it cannot retain it's DRM free policy AND attract mass publishers.

Tripwolf
Tripwolf

CDPR... best thing in gaming right now.

arqe
arqe

GOG is good but , dont expect many games.

I mean they got search refence like this

Pre 1995

1995 - 2005

After 2005

Now dont tell me you got any new games from GOG over Steam or Origin.

Too many hipsters about this. If you dont play 10 year old games and few games that came out 1-2 years ago you have no bussiness in GOG.

toddx77
toddx77

Why can't more companies be like CDPR?

Jedilink109
Jedilink109

I've told people about how awesome GOG.com is for years now.  Every time a game comes out on Steam and GOG, I always buy the GOG version.  I love their method of selling games, I love the fact that every game is DRM free, and I love the fact that all games come with extras (extras that, if bought using other digital stores, you'd have to pay extra for on top of the game price).  They place no restrictions on their products and they have a great fanbase and easy line of support that seems to always solve any questions I have regarding a game I bought through them.


I don't typically fully support companies like this, but GOG doesn't just sell games, they sell a quality guarantee and have a great type of exclusive product that other online (or retail) sellers don't have.  Seriously people.  Start buying games from there.


*not a paid advertisement, I just legitimately highly enjoy their product over anyone else's*

ShimmerMan
ShimmerMan

I don't want to sound like an ass but most of the games they sell are so damn old they shouldn't even be charged for. They're essentially freeware. 

GH05T-666
GH05T-666

Wow I've never herd of GOG, ill have to check out what they have.

megakick
megakick

Aww how they going to now it doesn't work it is digital? They going to ask for you specs or look at your computer over the internetz? Looks like a lots smoke and mirrors not much different than any other policy. Majority of the gamers are that guy why do you think GameStop is still in business?

kujel
kujel

Just one more reason GOG is so much better then Steam ;)

Vojtass
Vojtass

@RedWave247 Because GOG and Steam have similar features? You know like selling games, customer support, prices, promos etc.? There are many differences obviously, but there's also common ground. I think it's good to use both Steam and GOG, because both platforms support PC gaming, which is most precious.

Halloll
Halloll

no, Steam started as DRM.

fillup0
fillup0

@ladies_man_xxx F***? The haters? Okay don't embarrass them, they ain't Black Veil brides, son.

woodyfr
woodyfr

@arqe I bought Broken Sword 5 last week and it was cheaper than on steam.

fluered
fluered

@arqe It's called Good Old Games for a reason...

arqe
arqe

@Jedilink109 Eveyrime a game comes out on Steam comes on GOG also ? In which universe ?

DeadorRock
DeadorRock

You just sounded like a total ass.

Jedilink109
Jedilink109

@GH05T-666 They have online sales just as often as Steam yet besides Steam they have NO restrictions placed on any of their games.  Every game they sell comes with extra goodies (just because they're awesome), all games are DRM free, and there's no forced client the customer has to use to start, download, or play their games.  I use GOG as often as I can if it's a choice between them or a Steam copy of a game.  Plus you can just dump some titles onto a flash drive and hand them out to your buddies if you want, or just download the install files and back up your games to a hard drive, so even if the site dies entirely at some point, you'll still have that game to install and play for as much as you want, as long as you want.

nate1222
nate1222

@GH05T-666 Yeah, GOG's pretty cool. I prefer them over Steam, but use Steam for exclusives.


Most of GOG's catalogue are older games, but they've been carrying current gen and AAA stuff over the past 2 years. And GOG has been carrying muchos indie goodies. Some games actually hit GOG before Steam, like: Anodyne, Race the Sun, Valdis Story, Divinity II Developer's Cut, UT2004, Guilty Gear X2 (not even on Steam yet), Megabyte Punch, etc...

aeterna789
aeterna789

Its a great digital distribution platform for PC games. They also have constant deals as well as massive holiday events!

jakesnakeel
jakesnakeel

@kujel Steam has always done this.  I've had numerous games that didn't run properly that were refunded

ahpuck
ahpuck

GOG is awesome, but better than Steam? I think not. Not, bashing GOG, I spent a lot of dollars there last week, just saying Steam is awesome.

RedWave247
RedWave247

@Vojtass @RedWave247 Right, but that's my entire point. Why bother arguing when they're both great services in the first place?

so_hai
so_hai

@Halloll DRM was not it's primary purpose. When initially released, Steam was OPTIONAL. No DRM can be said to be optional.

troll_eat_troll
troll_eat_troll

that was long ago, it's no longer Good Old/Ol' Games or anything else, just GOG.

arqe
arqe

@fluered @arqe And thats what people ignores and compares GOG to Origin or Steam or uPlay. And what im saying is they are not the same. Also not for casual players.

Altazen
Altazen

unless the last time you visit GOG was many years ago, obviously he mean if a game release on both Steam and GOG, he always buy on GOG instead.  I don't think he was trying to say every single releases on Steam also comes to GOG.

nate1222
nate1222

@maniacalpoet @Vidpci DRM-free means no copy protection; you can make backup copies of your games on discs or external hard-drives. 


Gaming via computer (Windows/Mac/Linux) also features backward compatibility -consoles don't.

Hurvl
Hurvl

@Vojtass@ShimmerMan Yeah, it's essentially BS that old games shouldn't be charged for. Why don't you pirate them if it pains you so much that GoG charges for them? That way you don't need to pay for them.

Halloll
Halloll

well it has been ever since HL2 released.

Altazen
Altazen

and to add to that, reason they go with just GOG is because which of course, they no longer just adding old games but also new games.

nate1222
nate1222

@Vojtass @arqe @nate1222 @maniacalpoet @Vidpci You don't "install" them. You drag and drop the game folder from your external hard-drive to Programs folder. Then, pin the game's App to your desktop/task bar/Start Menu...

I did it with Guilty Gear X2 and UTGOTY. Works beautifully.

suprsolider
suprsolider

Semi backwards compatibility.

No every PC game can be played on the newer version of Windows.

I got one example, Scarface for the PC is only playable in Windows XP, it doesn't run at all in Windows 7 or 8. There are no patches to get it working in Windows 7.

INF1DEL
INF1DEL

@maniacalpoet Either you don't know what the word "fact" means or you have no idea what you're talking about. 

Jedilink109
Jedilink109

@maniacalpoet @nate1222 @Vidpci No that's called Steam ya doofus.  GOG.com doesn't ever require any interface to launch their games.  In fact I could just download several games from their site, put it on a flash drive then hand it out to my friends if I want and they can play install and play all those games themselves.  Or I can install the games on any computer I want.  GOG has NO, I repeat ABSOLUTELY NO restrictions on their games.  Before you make a comment next time, know what you're talking about first, man.

gameroutlawzz
gameroutlawzz

@so_hai @Vidpci or Heroes of Might and Magic VI... what a fucking unoptimized Ubishit mess