Dead Island: Riptide mix-up gave PC users Dark Souls instead

Deep Silver and Valve have resolved the problem, but customers already affected need to e-mail Steam's customer support for a fix.

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Some Dead Island: Riptide customers on PC have been accidentally receiving copies of Dark Souls: Prepare to Die Edition instead.

The issue (spotted by MCV) affected boxed retail copies sold in the United Kingdom and some Nordic territories. Dead Island: Riptide is a Steamworks game, so even retail copies require authentication through the Steam platform.

Deep Silver and Valve have fixed the problem, and say anybody redeeming a code today will receive Dead Island: Riptide. Customers that have already received a copy of Dark Souls in error will need to e-mail Steam's customer support for a fix.

Deep Silver community manager Maurice Tan took to the Steam forums to discuss the gaffe. "It seems that codes for Dark Souls: Prepare To Die Edition have made their way into Dead Island Riptide retail boxes in some countries," he said.

"Dark Souls is an amazing game, but you probably bought Dead Island Riptide to play Dead Island Riptide! For those of you who don't know this, Dark Souls is also not a Deep Silver game. We are aware of this mix up by whoever printed these codes for a completely different game from a different publisher, and are working on a best possible solution to help affected players and retailers."

Dead Island: Riptide received a score of 4.0 in its GameSpot review.

Discussion

198 comments
CaptWaffle
CaptWaffle

I really don't understand the hate on Riptide.  The first Dead Island came out, there was a lot of support for it and it got pretty decent reviews.  Riptide comes out, still sells very well (especially for a non-sequel expansion type thing).... yet EVERYONE hates on it (at least on these forums and in reviews).  IT'S THE SAME GAME, PEOPLE!!  It's specifically for people that wanted more Dead Island content.....  I dunno... it's just like the Mass Effect 3 ending; once something gets enough momentum going it just snowballs into something... like this.

SteinerRecliner
SteinerRecliner

Lol funny thing is I imagine Dead Island: Riptide is actually easier than Dark Souls.

Soundaholic92
Soundaholic92

And for those who are arguing about the price difference, paying $30 for Dark souls is better than $40 for Dark Souls, which is still better than $40 for Dead Island Riptide. They still got better value for their money

Soundaholic92
Soundaholic92

This is like getting a steak when you order instant noodles

Tinhamodic
Tinhamodic

Well Dark Souls is the better game but only one thing, Dead Island is 39.99 whereas Dark Souls is 29.99. and you could get Dark Souls cheaper from Gamestop or other gaming outlets. Steam would be making out for people wanting to keep Dark Souls. Deliberate?

ZeroX91
ZeroX91

Naw, I think I'll keep Dark Souls. Heard Riptide is pretty mediocre.

Thegamer16
Thegamer16

I'd be frustrated, but Dark Souls = awesome.

saoe
saoe

dont give a shit what gamespot thinks. games is super fun!

Halloll
Halloll

why are these zombies throwing fire bombs at me?

samedizombie
samedizombie

I had to stop watching the video review half way through, that guy's voice is soooo irritating.

Kaz32
Kaz32

Unless they got Dark Souls already, complaining about this is pretty stupid. They got a great rpg instead of a same old Dead Island and they complain? Riptide got 4.0 on Gamespot, it's good that they got Dark Souls instead, and the ending of the game is utter nonsense from what I see in someone's playthrough. 

Phew, thankfully I bought the indie game Mars War Logs instead. That game is worth the $20. 8 hours of playing and I'm still not halfway finished with the game, and it's surprising that it's only 2.5GB.

tightwad34
tightwad34

If I got Dark Souls by mistake I would be very happy considering I don't have it for PC. I don't know if my PC can run it, but weren't the requirements for Dark Souls quite low?

Toysoldier34
Toysoldier34

Good trade.

For the original Dead Island on PC I only got the 360 debug files instead of the finished PC files.

ratchet200
ratchet200

I think Steam's trying to tell us something...

GameGazersDen
GameGazersDen

LOL! " YES RIPTIDE IS HERE!!......wait wtf???"

axelx666
axelx666

AND THEY'RE COMPLAINING?! . dark souls is WAAAY better then Dead Island/ and fyi prepare to die edition runs about $70!

whoever complained about this is obviously too scared to play Dark Souls..it's the REAL  deal. you have to be a man (or a woman) to play it.

Dark Souls FTW!

MaskRisen
MaskRisen

This is exactly what should happen when someone buys Dead Island: Riptide. Anyone who asks for a refund is crazy.

frylock616
frylock616

I wouldn't even complain. I would tell them to let me keep dead souls, but give me the other 40 bucks back in credit.

archiasif
archiasif

Dark Souls is good but the difficulty that comes with it will always have less buyers. 

vadagar1
vadagar1

wow so instead of a crappy game he got a good one .... !!!!!

Reuwsaat
Reuwsaat

Bought a slice of shite and got a piece of gold! I would call that luck!

thorn3000
thorn3000

"require authentication through the Steam platform." well well, that sounds so...."requires verification via Origin"....

sacoura
sacoura

Trolling aside, this is coming more and more common. To what point, your sales system or code generation or whatever must be f**ked up for users to get a completely different game. I do not know how it works, but this is some cheap ass execution. You know your company sucks when you release a game, with retails boxes having the right cd, and the customers end up activating something out of medieval age because of code misplacement or whatever happened. 

And they, meaning certain game companies, want to go digital? You are not ready yet, well sure, cod bo 2 on pc had a second cd which was mass effect, which basicly proves buying offline retail is not all that better. At least this time they get a game that works, I mean I hope they can play Dark Souls and not get stuck with nothing at all that works like the cod incident. 

Companies, stop slacking off its getting ridiculous. 

Mr_BillGates
Mr_BillGates

This is why Steam sucks. Everybody wants this DRM-king to die already.

cuddlyfuzzle
cuddlyfuzzle

this article is a trolls paradise. soak it up!

playniko69
playniko69

Anything is better than Dead Island: Riptide. And this comment section my friend, is the ultimate middle finger to the Dead Island developers. It's so sweet. *cum and tears*

leikeylosh
leikeylosh

@Kaz32 Also started Mars War Logs, very good third-person RPG!!

ali_manslayer
ali_manslayer

@Kaz32 I just checked it out, surprised I haven't heard of it before it looks great

Duke_51
Duke_51

@tightwad34 I think you'd be able to run it adequately with pretty old hardware, yeah.

Toysoldier34
Toysoldier34

@axelx666 FYI

Dark Souls Prepare to Die edition launched on PC at $40 and $60 on PS3. I preordered the game on both systems.

cuddlyfuzzle
cuddlyfuzzle

@McMuffin9000 next time the same thing will occur and the customers will get a crappier game. What do you think will happen?

Toysoldier34
Toysoldier34

@thorn3000 You do realize games have been requiring Steamworks before Origin was even created right? Many big PC titles require Steam and that is their form of DRM.

zenogandia
zenogandia

@sacoura Could you chill a bit? Valve rarely does this, it's a one in a thousand chance that it will happen with their system. And the same thing has happened with retail. Remember the mass effect 3 disk fiasco? 

Duke_51
Duke_51

@Mr_BillGates Your name is Mr Bill Gates, you have an Apple avatar, and you dislike Steam. Whose side are you on, exactly? lol

Toysoldier34
Toysoldier34

@Mr_BillGates Steam is the best thing in gaming. Very few places offer anywhere close to their prices and they are also one of the best DRM solutions out there. It only requires the game to activate once to place which is the bare minimum for a CD-Key to work.

sacoura
sacoura

@Mr_BillGates Maybe not die, however for something that claims to get you instant gaming and such, you sure know instantly you got the wrong thing. They have a bunch of good features that makes steam a good game market, but these incidents makes them look ... sloppy a bit.

tightwad34
tightwad34

@Toysoldier34 I do not believe there is a PTD edition for the PS3, at least I have never heard of or seen  it.

sacoura
sacoura

@zenogandia @sacoura Yes you are right, I do like Steam actually, just so odd for such an unusual incident to coincide with riptide and dark souls. I support Steam, mainly because they make something virtual feel relatively like a lively market, with packages and price-cuts, it does not come off as a rip-off well not in my book. Its like finding the first flaw of your favourite diamond, well not the best metaphor, nor do I own any actual diamonds... still it comes off sloppy for a platform that I would describe as high-standard.