3DS users report system crashes

Nintendo mum as gamers experience showstopper errors on newly released handheld.

Following on from its release in Japan last month, Nintendo's 3DS began its march across many of the remaining major markets last week, beginning with Europe on Friday and North America on Sunday. And as is occasionally the case with new hardware, there appear to be a few bugs that have yet to be worked out.

Is this a Cosmo Black Screen of Death? Image Credit: NeoGaf user taku.

Over the weekend, reports began to surface online that the 3DS is beset by system instability, colloquially referred to as a "Black Screen of Death." Afflicted users, which include a GameSpot editor, report that the error results in a full system crash, and they are subsequently presented with the following message:

"An error has occurred. Hold down the POWER button to turn off the power, then turn it on and try again. If the problem persists, please contact your local customer support center. For contact details, check the Operations Manual or visit support.nintendo.com."

Users have reported encountering the error in a variety of situations, including playing third-party games such as Capcom's Super Street Fighter IV: 3D Edition, as well as in built-in programs like Nintendo's Mii Maker application. One user on the Official Nintendo Magazine forum even reported receiving the message while his or her system was idle on the Home menu.

It is not yet clear if the system crashes are due to a firmware issue affecting all users of the system or whether the issue is hardware related. Nintendo had not responded to GameSpot's request for comment on the situation as of press time.

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Discussion

496 comments
legowars97
legowars97

Quit complaining everyone!!!!!! Just because it crashes doesn't mean it's not a good system!!!!!

greenmatt77
greenmatt77

@ Allan_X, Well said, you have made your point well. and I agree with you. the only thing now about the NGP I am scared of is the price. I really hope it doesn't end up being something crazy like 500.

greenmatt77
greenmatt77

[This message was deleted at the request of the original poster]

mastergustavo
mastergustavo

the mighty always fall at some point... but only the the real BIG ONES can get up after falling!! let this game start and we´ll see if Nintendo is still up to the task!!! then all will be left is the last round on this clash of the video game industry... were the only winner will be the PEACE between enemies!!!!!!! (sorry my English isn´t that good I hope to not have many mistakes in my writing)

diggyman
diggyman

It's not like Nintendo to sell something with an error like this these days. Granted, the NES had it's flaws (having to blow in the cart or system etc), but they seemed to fix that with SNES and on... I was mainly waiting for more worth-while games to buy, but I guess I can wait a little longer. I really want one tho.

sabas10
sabas10

This is one of the reasons I NEVER buy a gaming console from day 0. There will always be bugs and errors if you buy these so early. I prefer to wait some weeks, when the updates have removed most trouble and when everything is going positive. For the 3DS buyers: I hope this hasnt anything to do with hardware, beause otherwise youll have to sell your NDS AGAIN, and buy the 3DS2

rykh
rykh

Sweet, now the red ring of death comes in 3D!!

Jurassic85
Jurassic85

@GunGriffin GS has nothing to do with your grammar. Your post contained the "words"; fallowing, terrable, reveiws, challange, matchmakeing, and buggs. Just to name a few. You can try to blame it on the lack of posting space or whatever, but you added EXTRA letters to in some cases and the wrong letters in others.

madmanjim
madmanjim

no problems so far, and ive been playing my 3ds a hell of alot

sambino11
sambino11

i have had the 3ds since day one and i have had no problems whatsoever. i think that it isn't much of a huge deal. i say just play it and have fun with it

sjawz3288
sjawz3288

It happened to me this morning, sadly. Just once during Rayman 3D. Was saving and it came up. Didn't ruin my save game or anything. Just wonder what happened. Hope it's just firmware and not hardware.

TrueProphecy22
TrueProphecy22

Hopefully it's not a system breaking problem and can be firmware fixed quickly. I do feel a little pity for anyone who has the problem and no ready access to Wifi though.

blackace
blackace

valcrist09 Posted Mar 30, 2011 7:23 am PT put 3 hours on my 3ds last night, no issues here. of course everyone probably didnt read the manual, it stated to link to wifi and make sure you have the newest firmware updates.. Right out of the box there was a firmware update that took about 5 min to install. ************************************************************** Really. I didn't even know that or see it load. Maybe it came in during the registration. Once you are linked, all you software can be registered, as long as you leave your WiFi on. Can't wait for the browser and Store update.

theKSMM
theKSMM

This is inevitably what happens as systems get more complex. It has already happened in our televisions, game consoles, and cellular telephones. It appears Nintendo is not immune. The 3DS is far more complex than the DS. Instead of being a simple game player, the 3DS has lots of other functions and software that runs in the background continuously, even while you play. Any programmer knows that it's not easy stuff to code on the OS level; it's no surprise that some kinks need to be worked out. I have confidence that Nintendo will straighten out these issues and go on to add more features to their handheld.

valcrist09
valcrist09

put 3 hours on my 3ds last night, no issues here. of course everyone probably didnt read the manual, it stated to link to wifi and make sure you have the newest firmware updates.. Right out of the box there was a firmware update that took about 5 min to install.

GunGriffin
GunGriffin

@ all the people bashing my post: The reson my grammar came off has horrid is because GS has a vary small limit on their darn post. they also like most high end game reveiw sites seem to think a space is just like typeing a letter/number. I had to cut the biggest part of my post (BTW all the bugs listed in said games are from not just my exprience but U can find them all over the forums, Darksiders on PS3 had tons of lock up and crash issues as well.) Also as for the NGP comments it's not even out yet....... Do I need to bring up the horrid exploding sheep add? Or the black tearing baby doll? Lets not forget the PS Move adds that do nothing but snipe at other compaies like MS, and Nintendo when they have a better product that sells more. It's also well known that when the DS came out Sony had a smear campaign lined up and used it to try and cut down it's sales....... They did the same for the Dream Cast as well. Also I love how the guys who bash my posts try to claim I'm some how mentaly challanged, or too yung to play the games I mentioned. I played all those games on the platforms I mentioned all of them had those problems. I also had 2 40GB PS3s fail on me, and 2 PS3 slims fail on me. Know how many 360s fail, it might shock U............. 2! first my launch system after 3 years failed, then my 360 Elite system after 2 1/2 years failed, now I'm on the newest system the 360 S (S stands for short, not slim U noobies)

Phil-teh-Pirate
Phil-teh-Pirate

@kavadias1981 Always good to see you around to dude. Feel free to add me up or friend request me, or whatever it is GS does some time

BreakerWing
BreakerWing

tsk tsk tsk Nintendo, I've been a long time fan, but you've lost me.

Allan_X
Allan_X

@greenmatt77 The reason why I'm so interested in the NGP has mainly to do with the fact that the device's power, the size of its game media and the range of controls that it has are all tools that a good game developer can use to create something truly special. Heck, if I were in the industry, I would be very, very interested in developing for the NGP. As far as handhelds go, I've got a GBA SP, DS Lite and a PSP. Even though I regularly have access to full-size gaming consoles and a gaming PC, there's just something special about handheld gaming that I can't quite put my finger on. It's like having an entire world in the palm of your hand. I don't want to sound like some kind of Sony shill, but you have to admit that dual cameras + motion control + dual analog + touchscreen + touchpad beats single analog + autostereoscopic 3D as far as gaming-related features go. It's not really the graphical potential of the platform that I'm interested in either; it's the potential to make games with older-style graphics smoother, faster, bigger and better. Heck, I'd buy a 2D sprite-based JRPG for the NGP as long as it had high-definition audio and a story lasting between 100 and 200 hours. That raw power is a tool. What the devs do with it is what counts.

CommandoAgent
CommandoAgent

This why i never buy it on the first day,afterall Nintendo did say they haven't added all the features yet so why buy it on release day? you know waiting for a console system wont kill you.

bonik
bonik

"And as is occasionally the case with new hardware, there appear to be a few bugs that have yet to be worked out." ROFL - did anyone have any hardware issue with the NES/SNES/N64/WII/GAMECUBE/ATARI/PS1/PS2/PS3/GAMEBOY/MEGA DRIVE/VIRTUAL BOY + ANY OTHER CONSOLE THAT ISN'T MADE BY THE MICROSOFT INDUSTRY? I would expect better from nintendo to make a mistake as bad as the microsoft red ring of death. The sad thing is, when people got the red ring of death... THEY WENT OUT TO BUY ANOTHER XBOX!! WTF IS WRONG WITH THIS PLANET? If I ever turn out like someone like JoSilver (a few posts down), please shoot me in the head before I happily accept and pay for an unfinished product, then stick up for the company after being shafted in the buttcheek.

hatieshorrer
hatieshorrer

@Raxyman The issue has already been solved why dont you give Nintendo a chance to correct themselves before calling them ripoffs. As for the DSi Nintendo made no promises about exclusives but you didnt know about Shantae Riskys revenge, Cave story, Earth Worm Gim or, BlazBloo. I showed some friends BlazBloo and everyone thought it was great.

JoSilver
JoSilver

Doesn't surprise me, almost every console has some bugs when it first comes out. Hell the Wii's issue was just pure stupidity! People Smashing their tv's with the remotes. Hopefully it's just a software issue. That's why it's best to wait a few months before getting the newest game system unless you absolutely need it now. But that's a different story.

megakick
megakick

u need glasses for the asus laptop.

clockworkengine
clockworkengine

@hyttenhoof What's not original about a handheld console with an autostereoscopic screen? If you can name any others, I'd love to hear about them so I can try them out. Anyway, they're not reinventing the wheel, they're just trying to do what they can to make games feel more immersive. I'm all about that concept!

hyttenhoof
hyttenhoof

@clockworkengine alright, I guess that's sufficient explanation to satisfy me, I don't consider the streetpass feature significant enough to call the system original at all. Haven't looked much into AR cards.

clockworkengine
clockworkengine

@hyttenhoof I don't think anyone is claiming that the 3DS pioneered 3D. In fact, I have an Asus 3D monitor and nvidia 3D vision kit for my pc that I've had, long before the 3DS was released. Not to mention the Virtual Boy when I was but a lad. As far as being inconsequential and unrelated to the media, today when I got home I had 2 matches waiting for me on my 3ds thanks to streetpass. It is quite a lot of fun to use the extra features and fun is what gaming is all about. And the AR cards are actually games as well, so I don't really understand your arguments here.

almossbb
almossbb

@BasilVZero ya thats true, i sure hope that it doesnt end up with something like the RRoD. either way i always like to give systems some time before i buy them, to see if they end up with probs or not, and to check out their games

hyttenhoof
hyttenhoof

@clockworkengine fact is, though, that, 3D, while a gimmick, I have no problem calling innovation (I don't like it, but it's innovative). But the 3DS did NOT pioneer 3D, so that's were that claim goes down the drain. The rest is kinda irellevant, I meant innovating the gaming industry, all the other points you mentioned are completely inconsequential and unrelated to the media.

sooty1987
sooty1987

ah better wait till they fix that before i get one...

greenmatt77
greenmatt77

@Allan_X I agree that NGP is going to be a reaaly good device also, but I also feel that the 3ds is going to be equally popular. When the first psp came out I thought it was going to bury the ds, but continued to remain popular and continued to sell. plus the NGP and the 3ds are each a completely different experience. The 3ds has ar games, games like faceraiders, and they have games with 3d (which I think is unreal). The NGP has awesome graphics, touchpad on front and back, and dual joysticks. So if you want to have fun, play the 3ds, but if you feel like having a hard core gaming experience, play NGP.

Allan_X
Allan_X

I hate to say it - because I'm a fan of all three of the hardware giants - but the NGP is going to blow this thing out of the water. Of course, I'm still going to get a 3DS. This little hiccup will probably be fixed in a firmware update or something.

clockworkengine
clockworkengine

@hyttenhoof I don't know why you keep trying to call people out when they say they believe the 3DS is innovative. Yes it has stereoscopic 3d, and I know that's the response you are hoping to fish out of people, so you could laugh and say it's just a gimmick. Well, stereoscopic 3d is eye-candy, and it's no different from superior graphics, which is just as much a gimmick. What's innovative: Streetpass- the system is nearly as much fun to walk around with closed as it is to play it. As a college student, streetpass is working quite nicely for me. The system has been designed from the ground up to be incorporated into your lifestyle, what with streetpass and play coins (that you get for walking with the 3ds) that can be used to buy in-game items and console additions (as well as many other surprising things to spend them on). You can also set streetpass to specific games and transfer data or have matches with people just by sharing the vicinity with them. Also, it's the only 3D camera you own (if you actually bought one before judging it), as well as the visual recognition software that can differentiate faces and facial features, , as well as the AR cards that make you feel like a magician whenever you use them. And of course, you can watch 3D movies on it, and play ds games to a degree (for those who never had a ds). If you don't see what's innovative about the 3ds, then I doubt you really have given it a fair chance.

rbereczki
rbereczki

If Nintendo hadn't caught the problem prior to release, it could be a problem with the manufacturing. I'd guess that there is a difference between prototypes and mass produced units. Maybe there was a bad batch of components or the robot was distracted cuz it had a fight with its girlfriend the night before.

Maersyndel
Maersyndel

@ GunGriffin Thanks for the lols. OT: Something so far reaching you would think Nintendo would have had some idea about it surely? Either that or they have the luckiest QA team around.

Bozanimal
Bozanimal

This reminds me of that time that some obscure firm launched new hardware that supposedly had trouble recognizing faces of dark-skinned users. Or that other system beset by red ring of death issues. Nintendo will release a patch, fix, repair, or replacement; the company is good to its customers.

Triple_D_3
Triple_D_3

That being said, if this really is a major problem, Nintendo will eventually get it right and fix it. Like the Xbox 360. Companies just fail to test thoroughly sometimes.

XxViLxX
XxViLxX

nothing is perfect. still time for improvement. calm down people!

Triple_D_3
Triple_D_3

@Get_Shorty Anyone that designs technology has the responsibility to make the system (mostly) idiot proof. If a consumer can cause a system crash without 1. Messing around with the OS, or 2. Causing physical trauma to the system, then the system is poorly designed.

master_49
master_49

I had this ONCE when I accessed the Mii whatever app after suspending SF4. It worked fine after the reboot and has not crashed since. As someone who has been working in the computing industry since 1996, all I can say is the 3DS - and all other current systems - are VERY COMPLICATED pieces of equipment that require millions of lines of code (if not billions) to "make it work". Sit tight and give Nintendo a chance. I am sure they will figure it out.