Know that I played 1500+ hours before I gave up trying. Also remind yourself that this game came out in 2014, so they had plenty of time to straighten it out. Which they didn't. Sure they created more content to please the official reviewers, but the core of the game is so broken and patched up that its laughable for such a big title.
I will give it a 2, for the effort of the designers and content creators. They did their jobs. The rest of the team is either incompetent or unwilling to do theirs.
- Crashes are frequent, at random moments, everywhere in the game: dungeons, trials, solo-play, arenas. And its not just you crashing, you can almost count on it that some of your friends/groupmates have crashed too.
- Your keypresses are not registered for 2/3 of the time
- During new releases, or even prime-time the lag in some of the zones is horrible (especially in the large scale PVP / Alliance war, a major selling point of this game)
- The customer service is abysmal, if you could even call it customer service. Because all they do is blame your pc (recently bought a new one), your internet connection (glasfiber), your windows update (updated), your video card drivers (also updated). Its never the game that is to blame, but always you.
- Recent patches to "fix" some of the mindboggling bugs only made things worse, which is a sign that the codebase has probably seen its best days.
Its not that the concept of the game is bad, or the art, or the dungeon design. Its just that the company doesn't seem to care about playability but only sees money. Because if a bug occurs in the Crown store (real-money-store) they are fixed within days. Some of the major, breaking gameplay bugs haven't been fixed in years.
And you don't have to believe me on my word: Check Steamreviews from players that have played this game for 1000+ hours (including me) or the official forums, which is full of threads with people reporting bugs, just to be ignored