That is pretty stupid. I would have gone back after buying it from EB Games and asked to speak to a manager on the issue. I would have explained to them the whole ESRB thing that you explained to her. Then let them know that you had to take your business elsewhere and they should correct the issue or they will lose more business. It's quite possible she was simply misinformed/educated by a co-worker or something. She may have thought she was doing the right thing and unless she is corrected by her manager she'll continue to make the same mistakes.
At least you got it in the end though. w00t for zombie hunting.
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