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Really Dumb Airmiles

Yeah i order an ipod on april 19 and my ipdo was supposed 2 ship on april 29 and it didn't. So i wrote 2 airmiles and asked them about it and they just said that it was still on back order and they said they would ship it as soon as it came in and i waited till today and emailed them and they said that they had no record of me ordering an ipod. SO i just ordered it againg and it is supossed 2 be shipping this time. Airmiles is so dumb.