I am appauled by the service I have recieved from xbox support. There have been many blogs and forum posts across the web in regards to issues people have had with their arcade consoles and the recent title update. I was one of the unlucky few that has had their console corrupted by the update. After hours of telephone conversations trouble shooting with them they have come to the conclusion that they arn't going to do anything about it. The only option i have is to pay 80 pounds for a repair or buy a new one. I will be reporting this to trading standards as I have been scammed in such a bad way it disgusts me. Below is the letter I sent to them.

To whom this may concern,

I would like to place an official complaint in response to the service given in result of an update from yourselves that has permanently damaged my console. I recieved a xbox dashboard update about 2 weeks ago now. Since downloading this update my console speradicly loads discs and wont load my modern warfare 2 disc at all. My console completley freezes when my girlfriend tries to sign in to her account when attempting to play gears 2 together. If I load her gamertag on the dashboard and then load the game, once the epic logo comes up the wholes console freezes. My young daughters non xbox live account and a friends has been deleted from my system, and the console freezes during gameplay, alot.

I must say that I have owned my console since 2008 and have never had any issues with it at all. It was working fine the day before my update. But as soon as the update was applied all these issues have begun.

When I contacted Xbox support today I was asked to go through a series of tests with the settings (clear cache), and remove hard drive. Neither of these steps have solved the issue which has only left the fact that your update has damaged my console. The soloution offered by your rep was to pay either 79 pounds or 64 pounds to get it serviced or repaired. Or by a new one!

This is completley outragous! Why should I have to pay to fix something that I didn't even break in the first place. The error lies with microsoft for sending me an update which has in turn damaged my console in some way.

When I had issues with my out of warranty PS3 last year (down to no fault of my own), a replacement console was on my door step within 3 days AT NO CHARGE.

I would be appriciative if you can sort this disaster out as soon as possible. If you tell me the same dribble i have already heard I will be on the phone to trading standards first thing monday morning, the press, and every forum on this side of the hemisphere. You can't honestly expect a consumer to pay for something that has been caused by yourself? Surley you can see that this is wrong on so many levels.

I might just give up gaming after going through all this. Just thought you guys should be aware of the service that awaits you if you get issues that are out of your control.

Ok, so i signed out of my profile on the dashboard and signed into my girlfriends account. I then loaded gears 2 and it wouldn't even go to the main screen. The screen turns black and the xbox jams. To get it to work I have to re-boot the xbox by turning the power off, which then goes back to my profile.

To be honest this has only started to happen since I downloaded the update for the dash a couple of days ago. Should I contact xbox support. or has anyone got any ideas.

i haven't tried that i'll have a go in an a bit

Ok, so when I'm on the main menu and my girlfriend presses Y and logs into her xbox live account which she has just renewed, the game freezes and I have to reboot the xbox. However when she presses Y and logs in as a guest, there is no issue and it works fine.

I have tried everything but everytime she trys to use her gamertag the whole xbox just jams up?

Any advice on this would be appreciated.

You've tried quite a lot. The only thing I can suggest is to contact your service provider and see if they can help you their end. I have Virgin and when I set mine up I spoke to them over the phone and they sorted it all out for me.

gears 2 online - 1000000/10

I'm quite an expeirenced gears 2 player, so if you want to add me i'll join you for a game of horde.

balfe1990

Your signature sucks a***!!

Did you play the beta? It's hardly going to flop

I agree with Lost Planet. I didn't pay anything for it, but I still felt ripped off. Another game that comes to mind is Bioshock. Granted, the game was good, but I think it's blown way out of proportion with the gameplay and the story.

Legendaryscmt

:shock: Bioshock was fantastic! The graphics were great, the story was original and theres big daddys in it! this game shouldn't even be mentioned in this thread.

I personally think Halo is the number one culprit. Just feels like a outdated fps like quake arena. The graphics arn't great and the campaign is average.

The Gears 3 Beta ends 2am PDT which should correspond to about 9am for people in the UK. Direct from the gears website